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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,720 Reviews

1,720 Reviews of Shottenkirk Chevrolet - Service Center

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January 16, 2024

Service performed was very quick. Everyone was pleasant. Waiting room was adequate. Wifi service was handy so I could continue working while waiting for my car. More

by MEAD.ERIC.M
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Tate Pumphrey
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Jan 17, 2024 -

Shottenkirk Chevrolet responded

Thank you, Eric, for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

January 16, 2024

Good It was good and the service was scheduled quick. Got in and out the day of service. More

by GERECKER
Recommend Dealer
Yes
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Jan 17, 2024 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

January 16, 2024

Thanks again for your help. Well done I am very grateful for your time and service for my car Please let everyone know I will recommend you to anyone that is interested in your More

by sbobber77
Recommend Dealer
Yes
Employees Worked With
Chance Korte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Korte
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Jan 17, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 16, 2024

Quick service fir a warranty repair. Covered repair was explained in clear detail what was being done. More

by DOUGM5
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Korte
Report | Print
Jan 17, 2024 -

Shottenkirk Chevrolet responded

Thank you, Doug! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet!

January 15, 2024

Requested a car wash, i drive 95 miles to get oils changed. Was told it was washed. It was not. He said he washed the wrong truck. Felt like it was just an oh well get ya next time exchange. I can get More

by handyj78
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Jan 15, 2024 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

January 15, 2024

Thanks for the shuttle service. I also appreciate the car wash Thanks for the nice service More

by Cunningham.ann411
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure
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Jan 15, 2024 -

Shottenkirk Chevrolet responded

Thank you, Ann! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

January 15, 2024

Ryan was absolutely wonderful. He kept me informed on the repair of my car and the cause of the the failure. More

by murraymj
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

MJ, Thank you! Ryan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

January 15, 2024

We were not notified our vehicle was finished, and arrived 15 minutes before we thought they closed. Nobody was around, except at the front desk. My steering wheel has a huge scratch that wasn't there More

by Gotthegirlnextdoor
Recommend Dealer
No
Employees Worked With
Tate Pumphrey, Tate Pumphrey
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Jan 19, 2024 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 15, 2024

Had to order a part for my pickup 3 to 4 weeks ago and hadn't not heard that it was in at all. So had to stop and check on it. I would have thought that I should have been notified that it was in More

by Sheetswk
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Jan 16, 2024 -

Shottenkirk Chevrolet responded

It's great to hear that Morgan and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

January 15, 2024

Very happy Made an oil change appointment and an appointment for detailing. On the same day but when I got there they said they couldn't do the detailing More

by APRILKATHLEENMARIE
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

April, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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