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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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January 23, 2024

They were kind efficient and made sure I had a ride to and from. Very pleasant. More

by DONNAD2457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Shirley Johnsen
Report | Print
Jan 23, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

January 23, 2024

I had my oil changed and my tires rotated. The fronts were in 46 and 47 and the back was 54 and 55. Now the back is 46 and 47 and the fronts are 57 and 57. Do u guys even check air pressure? N More

by RACE4FRANZ
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Jan 23, 2024 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 23, 2024

Fast, knowledgeable and very friendly service. Very happy with the experience. Morgan's assistance was amazing More

by LCHOLLAND
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 24, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 23, 2024

Colby looked first for ways that my issues weren't covered. I can talk to any mechanic who isn't getting paid by Chevy, and they can correlate the issues I'm having to the special coverage. The mechan More

by NATTY3113
Recommend Dealer
No
Employees Worked With
Colby Oberembt, Colby Oberembt
Report | Print
Jan 27, 2024 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 09, 2024 -

NATTY3113 responded

You asked to follow up and I responded privately stating you could do so. However, there's been NO FOLLOW UP! Obviously you're not actually concerned about a dissatisfied customer, you just want people who see my review to think you tried to resolve the issue. Thanks Shottenkirk!

January 20, 2024

They have Very good noligable staff they get you in and out in a timely manner More

by JAKEDXN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt
Report | Print
Jan 21, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

January 20, 2024

I appreciated the efficiency, staying informed, and I was in an out in a short period of time. More

by TIMOTHYMSUPINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’ve been able to build a friendship with Dave Balke through vehicle purchases for friends and family. I actually got a chance to talk with him while I was waiting for my Malibu to be serviced., Chance Korte
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Jan 21, 2024 -

Shottenkirk Chevrolet responded

Thank you, Timothy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 19, 2024

They did a wonderful job and I will keep coming back it was in and out and the service was amazing thank you for yall time More

by Devondre horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Ryan McClure, Shirley Johnsen, Colby Oberembt, Morgan Hough, Tate Pumphrey, McKenzie Phillips, Chance Korte
Report | Print
Jan 19, 2024 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 18, 2024

They were able to fix my car and at a reasonable cost. Glad it is working good now More

by KALHOPPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kal Hoppe, Lee Fisher, Alex Plotz, Ryan McClure, Shirley Johnsen, Colby Oberembt, Morgan Hough, Chance Korte
Report | Print
Jan 18, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

January 18, 2024

They're quick to get you in and out. The staff is very professional and there is a decent magazine selection. More

by MERIKGAULE
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Jan 19, 2024 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

January 17, 2024

Always the best customer service, timely done Fast and great service Colby is always very professional More

by CASELLICONSTRUCTION
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Colby Oberembt
Report | Print
Jan 17, 2024 -

Shottenkirk Chevrolet responded

Thank you for the kind words for Colby and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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