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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,721 Reviews

1,721 Reviews of Shottenkirk Chevrolet - Service Center

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September 30, 2024

Bought a used truck here with new tires all set to a different pressure, none of the sensors reset for the new wheel locations, taillight bulb not working and they overfilled the oil when they "serviced More

by LIMAVICTORHOTEL
Recommend Dealer
No
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Paniagua-Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 30, 2024

Went in for a routine oil change and tire rotation. Engine was making funny noises afterwards and popped the hood to discover the hood seal was not reattached and was rubbing against my engine belt. I More

by BSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 29, 2024

Fast and friendly as usual. Always satisfied! Pointed out some tire wear. Appreciated the warning. More

by ANDREWSBINCH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Shottenkirk Chevrolet responded

Andrew, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 28, 2024

Very professional and very knowledgeable. They took care of the update and the oil change and rotation in a timely fashion More

by dannydimes1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt
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Sep 29, 2024 -

Shottenkirk Chevrolet responded

Danny, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 28, 2024

Had to wait 4. 5 hours for service, was quoted 2-3 hours. Asked them to clean my windshield and they could not do that despite me spending over $600… More

by sierra724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Shottenkirk Chevrolet responded

Sierra, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 26, 2024

It is a customer friendly dealership. The staff are very friendly and helpful. I would recommend them to anyone. More

by LSUTHERLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 25, 2024

Colby really understands customer service and car service. I appreciated his professionalism. Overall experience was excellent. More

by JBAKER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Sep 26, 2024 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colby met your expectations. Thank you again for choosing Shottenkirk Chevrolet!

September 21, 2024

Willingness to provide a friendly and helpful service. The dealership is provides a pleasant area for customers to wait whole service is provided. More

by annp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Shottenkirk Chevrolet responded

We appreciate your business. We'd like to know more about your visit and where you feel Chance can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 21, 2024

Very accommodating and helpful throughout the process. Went above and beyond for us and made my wife feel confident More

by AKILEY1823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Plotz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt
Report | Print
Sep 23, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 19, 2024

Top notch Service Dept. Easy to lineup appointment. Colby took care of my needs start to finish. Made sure all my questions/ concerns were addressed. Very nice facility. Alw More

by REBLWARRIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Sep 20, 2024 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

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