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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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January 28, 2024

Much faster than normal More detail on the invoice would be nice, as far as fluids added and what all is checked in the inspection. More

by CRAYJ33
Recommend Dealer
Yes
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Jan 29, 2024 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we will certainly consider your feedback. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

January 27, 2024

I had was unhappy with my service from another technician and was not getting contacted as told prior, Tate took over as my service contact and was excellent! More

by BRAD.SNOWGREN
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Tate Pumphrey
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Brad, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

January 27, 2024

No thanks The dealership was very easy to deal with. The service advisor is top notch. More

by drewrinner08
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Drew, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 26, 2024

Quick service at a reasonable price. Customer oriented. Their multi-point inspection found a tail light that was out and they replaced the bulb. I appreciate that attention to detail! More

by sdaggs
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Ryan McClure
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Jan 26, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

January 26, 2024

leased, then bought our truck here. very happy with the experience. Service has been very good. More

by PACKERFAN1FORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
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Jan 26, 2024 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 26, 2024

This is by far the best place to go to buy and service my Chevrolet More

by FISHER4ISU
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. Morgan and our team appreciate your business and hope to see you again soon!

January 26, 2024

No issues - straight forward- work done as promised. Fair price, convenient, able to get me in quickly More

by couch1017
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Colby Oberembt
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that Colby had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

January 26, 2024

The oil change is a good experience. Communication is not as good. Communication is not as good when dealing with service requests over phone, text or email. More

by NICOLEKLINE97
Recommend Dealer
Yes
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Nicole, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 26, 2024

Everything went well. From scheduling to getting my Traverse back in a timely manner. An excellent experience. More

by sherryschultz_1999
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Colby Oberembt
Report | Print
Jan 28, 2024 -

Shottenkirk Chevrolet responded

Sherry, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

January 26, 2024

Efficient and friendly Clean dealership however no hot water for tea Need more quiet areas for waiting for service. TV channel was annoying More

by AGSAGEBIEL
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 28, 2024 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

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