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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,720 Reviews

1,720 Reviews of Shottenkirk Chevrolet - Service Center

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January 24, 2024

I had an issue come up with my brakes system, and I drove it straight there. Morgan had me in and out, and was able to get my truck serviced within 4 hours. I was very happy with the service and turnaround! More

by PATRICK.ELBERT90
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Jan 25, 2024 -

Shottenkirk Chevrolet responded

Patrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Morgan and our team, and we look forward to working with you again.

January 24, 2024

I had an over all good experience with everyone at Shottenkirk. Very Straightforward, helpful Dave was good to work with More

by DALEPETERSON
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Hinders
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Jan 25, 2024 -

Shottenkirk Chevrolet responded

Dale, Thank you for taking the time to share your thoughts on working with Sydney and our team. We're glad to hear we delivered such a great experience!

January 24, 2024

Quick and efficient Easy to communicate with and responsive to the needs of the customer. More

by Ftlongs
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Tate Pumphrey
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Jan 25, 2024 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. Tate and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

January 24, 2024

All are very knowledgeable and experienced especially your parts department. All are very knowledgeable and experienced especially the people in your parts department More

by Dmarchant5856
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Korte
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Jan 25, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. Chance and our team appreciate your business and hope to see you again soon!

January 24, 2024

Service was performed in a timely, professional and cost-effective manner. Nice waiting area with good coffee 😊. No complaints at 👍. More

by PETER.WALTHER1965
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Korte
Report | Print
Jan 25, 2024 -

Shottenkirk Chevrolet responded

Peter, Thanks for sharing about your service experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

January 23, 2024

They were kind efficient and made sure I had a ride to and from. Very pleasant. More

by DONNAD2457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shirley Johnsen
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Jan 23, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

January 23, 2024

I had my oil changed and my tires rotated. The fronts were in 46 and 47 and the back was 54 and 55. Now the back is 46 and 47 and the fronts are 57 and 57. Do u guys even check air pressure? N More

by RACE4FRANZ
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 23, 2024 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 23, 2024

Fast, knowledgeable and very friendly service. Very happy with the experience. Morgan's assistance was amazing More

by LCHOLLAND
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 24, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 23, 2024

Colby looked first for ways that my issues weren't covered. I can talk to any mechanic who isn't getting paid by Chevy, and they can correlate the issues I'm having to the special coverage. The mechan More

by NATTY3113
Recommend Dealer
No
Employees Worked With
Colby Oberembt, Colby Oberembt
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Jan 27, 2024 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 09, 2024 -

NATTY3113 responded

You asked to follow up and I responded privately stating you could do so. However, there's been NO FOLLOW UP! Obviously you're not actually concerned about a dissatisfied customer, you just want people who see my review to think you tried to resolve the issue. Thanks Shottenkirk!

January 20, 2024

They have Very good noligable staff they get you in and out in a timely manner More

by JAKEDXN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt
Report | Print
Jan 21, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

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