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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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January 26, 2024

The oil change is a good experience. Communication is not as good. Communication is not as good when dealing with service requests over phone, text or email. More

by NICOLEKLINE97
Recommend Dealer
Yes
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Nicole, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 26, 2024

Everything went well. From scheduling to getting my Traverse back in a timely manner. An excellent experience. More

by sherryschultz_1999
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Colby Oberembt
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Sherry, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

January 26, 2024

Efficient and friendly Clean dealership however no hot water for tea Need more quiet areas for waiting for service. TV channel was annoying More

by AGSAGEBIEL
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

January 26, 2024

Had to replace outside mirror on our Equinox. Consulted with Chance and he ordered the replacement part. On Wednesday I arrived, Chance met me and was ready to have the mirror fixed. In about 30 More

by LEN.GUTSHALL
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Korte
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Jan 28, 2024 -

Shottenkirk Chevrolet responded

Len, Thank you! Chance and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

January 25, 2024

Shottenkirk team did a great job getting me to my destination while the car was being serviced. The quality and customer service was great while the rep, Chance, did a great job communicating through More

by nate.g.adams
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Korte
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Jan 25, 2024 -

Shottenkirk Chevrolet responded

Nate, Thank you so much for your excellent review! We are so glad that Chance had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

January 25, 2024

Service and Parts Dept are outstanding! Morgan is a great advisor! 5 star to all! More

by ZSCHNEIDER1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Kallenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Hough
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Jan 26, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that Morgan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

January 25, 2024

Very personable, not pushy, genuinely caring, service-oriented accommodating and desirable to earn my respect and business More

by jcmoravec52
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Hinders
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Jan 26, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

January 24, 2024

Great service. In & out in stated time. No issues with anything after the service was completed More

by drdaveschrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
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Jan 25, 2024 -

Shottenkirk Chevrolet responded

Dr. Schard, Thank you for your business and this review. We're happy to hear Tate and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 24, 2024

I had an issue come up with my brakes system, and I drove it straight there. Morgan had me in and out, and was able to get my truck serviced within 4 hours. I was very happy with the service and turnaround! More

by PATRICK.ELBERT90
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
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Jan 25, 2024 -

Shottenkirk Chevrolet responded

Patrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Morgan and our team, and we look forward to working with you again.

January 24, 2024

I had an over all good experience with everyone at Shottenkirk. Very Straightforward, helpful Dave was good to work with More

by DALEPETERSON
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Hinders
Report | Print
Jan 25, 2024 -

Shottenkirk Chevrolet responded

Dale, Thank you for taking the time to share your thoughts on working with Sydney and our team. We're glad to hear we delivered such a great experience!

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