Shottenkirk Chevrolet - Service Center

So fast and everyone is nice Waiting area is clean and so is the service area is the service area More

So fast and everyone is nice Waiting area is clean and so is the service area is the service area More

Programmed a PCM and key's to our vehicle. I will bring the vehicle back for further services. I will bring the vehicle back for further services. More

I felt like they truly didn't want to help nor did they want to answer my questions. We will not be buying another vehicle based on our treatment by the service we received on Tuesday. want to answer my questions. We will not be buying another vehicle based on our treatment by the service we received on Tuesday. More

Na Colby did a great job. I appreciate him and the work was done quickly and correct. I recommend this dealership I appreciate him and the work was done quickly and correct. I recommend this dealership More

Service was good and finished in timely manner. Employees are always courteous and helpful answering questions about needed repairs. Employees are always courteous and helpful answering questions about needed repairs. More

We were able to get right in and were taken care of quickly. Colby communicated with my father re: the work they were doing on my car. quickly. Colby communicated with my father re: the work they were doing on my car. More

They are interested in my car. OnStar said my air filter might need replacing. I mentioned it to the tech. So it would have been easy for him to replace it, but when I got the car OnStar said my air filter might need replacing. I mentioned it to the tech. So it would have been easy for him to replace it, but when I got the car back, he said the filter was okay. I admire that kind of service. Well done! More

A service manager trying to exceed the customers expectations. Well done. Did a great job communicating expectations. Well done. Did a great job communicating More

Overall experience was unsatisfactory. They didn't seem to understand the full issues with my car and just threw a $500 part in that didn't solve the issue. When I started asking Tate ques They didn't seem to understand the full issues with my car and just threw a $500 part in that didn't solve the issue. When I started asking Tate questions about their certainty that the part would fix the issues, the only thing he said was 'All I can say is what the certified mechanic is telling me.' I would have like to have briefly spoken with the mechanic who inspected the car, to hear his takeaway from his diagnosis. Also, I had an appointment scheduled for Thursday morning at 10AM for a second diagnostic, I did not hear back from them until Monday after I called Scott(manager) to find out what was going on. The car is drivable even with the issues and is my only vehicle, I was out of town Thursday through Sunday but came back Sunday night to find that they left the car on a lift inside the building all weekend and I was not able to get to work on Monday due to that. When I called on Monday, I left Scott a voicemail because he was on another call and then about an hour later the diagnostic report was texted to me without a follow up call or anything. I called Tate shortly after looking at the report and he seemed arrogant and defensive that I had not heard from him and they left the car on the lift. More