Shottenkirk Chevrolet - Service Center

They are interested in my car. OnStar said my air filter might need replacing. I mentioned it to the tech. So it would have been easy for him to replace it, but when I got the car OnStar said my air filter might need replacing. I mentioned it to the tech. So it would have been easy for him to replace it, but when I got the car back, he said the filter was okay. I admire that kind of service. Well done! More

A service manager trying to exceed the customers expectations. Well done. Did a great job communicating expectations. Well done. Did a great job communicating More

All services were completed to our satisfaction. Would recommend this dealership to all my friends and relatives. Would recommend this dealership to all my friends and relatives. More

Overall experience was unsatisfactory. They didn't seem to understand the full issues with my car and just threw a $500 part in that didn't solve the issue. When I started asking Tate ques They didn't seem to understand the full issues with my car and just threw a $500 part in that didn't solve the issue. When I started asking Tate questions about their certainty that the part would fix the issues, the only thing he said was 'All I can say is what the certified mechanic is telling me.' I would have like to have briefly spoken with the mechanic who inspected the car, to hear his takeaway from his diagnosis. Also, I had an appointment scheduled for Thursday morning at 10AM for a second diagnostic, I did not hear back from them until Monday after I called Scott(manager) to find out what was going on. The car is drivable even with the issues and is my only vehicle, I was out of town Thursday through Sunday but came back Sunday night to find that they left the car on a lift inside the building all weekend and I was not able to get to work on Monday due to that. When I called on Monday, I left Scott a voicemail because he was on another call and then about an hour later the diagnostic report was texted to me without a follow up call or anything. I called Tate shortly after looking at the report and he seemed arrogant and defensive that I had not heard from him and they left the car on the lift. More

After the rotation of my tires and oil change, I started driving home. One of my tires went flat, and I found three cracked Lugnuts. Also, two of my long lug studs were stripped. Not happy with service. driving home. One of my tires went flat, and I found three cracked Lugnuts. Also, two of my long lug studs were stripped. Not happy with service. More

They never explained anything to me. Sent me a text through a number where I could text and ask questions and they never replied to my message or acknowledged it. Gave me a quote for $57 Sent me a text through a number where I could text and ask questions and they never replied to my message or acknowledged it. Gave me a quote for $570 and it was over $1000. Will never be back for a service or buy a vehicle. Do not recommend at all. More

Overall it was good I appreciated knowing what the issue was and approximate cost. The fact thar they gave me time to figure out how I was going tonsolve the problem was helpful. was and approximate cost. The fact thar they gave me time to figure out how I was going tonsolve the problem was helpful. More

The service department is very attentive and responsive to inquiries I appreciate the help I received to inquiries I appreciate the help I received More

Chance was efficient, highly knowledgeable and courteous. He was very helpful. Everyone we dealt with on Monday was terrific! He was very helpful. Everyone we dealt with on Monday was terrific! More

Very knowledgeable polite and showed me I needed a new filter and let me decide if I waned a new one instead of telling me I needed a new one filter and let me decide if I waned a new one instead of telling me I needed a new one More