Shottenkirk Chevrolet - Service Center
Waukee, IA
1,719 Reviews of Shottenkirk Chevrolet - Service Center
We were able to get right in and were taken care of quickly. Colby communicated with my father re: the work they were doing on my car. quickly. Colby communicated with my father re: the work they were doing on my car. More
They are interested in my car. OnStar said my air filter might need replacing. I mentioned it to the tech. So it would have been easy for him to replace it, but when I got the car OnStar said my air filter might need replacing. I mentioned it to the tech. So it would have been easy for him to replace it, but when I got the car back, he said the filter was okay. I admire that kind of service. Well done! More
Overall experience was unsatisfactory. They didn't seem to understand the full issues with my car and just threw a $500 part in that didn't solve the issue. When I started asking Tate ques They didn't seem to understand the full issues with my car and just threw a $500 part in that didn't solve the issue. When I started asking Tate questions about their certainty that the part would fix the issues, the only thing he said was 'All I can say is what the certified mechanic is telling me.' I would have like to have briefly spoken with the mechanic who inspected the car, to hear his takeaway from his diagnosis. Also, I had an appointment scheduled for Thursday morning at 10AM for a second diagnostic, I did not hear back from them until Monday after I called Scott(manager) to find out what was going on. The car is drivable even with the issues and is my only vehicle, I was out of town Thursday through Sunday but came back Sunday night to find that they left the car on a lift inside the building all weekend and I was not able to get to work on Monday due to that. When I called on Monday, I left Scott a voicemail because he was on another call and then about an hour later the diagnostic report was texted to me without a follow up call or anything. I called Tate shortly after looking at the report and he seemed arrogant and defensive that I had not heard from him and they left the car on the lift. More
After the rotation of my tires and oil change, I started driving home. One of my tires went flat, and I found three cracked Lugnuts. Also, two of my long lug studs were stripped. Not happy with service. driving home. One of my tires went flat, and I found three cracked Lugnuts. Also, two of my long lug studs were stripped. Not happy with service. More
They never explained anything to me. Sent me a text through a number where I could text and ask questions and they never replied to my message or acknowledged it. Gave me a quote for $57 Sent me a text through a number where I could text and ask questions and they never replied to my message or acknowledged it. Gave me a quote for $570 and it was over $1000. Will never be back for a service or buy a vehicle. Do not recommend at all. More
Overall it was good I appreciated knowing what the issue was and approximate cost. The fact thar they gave me time to figure out how I was going tonsolve the problem was helpful. was and approximate cost. The fact thar they gave me time to figure out how I was going tonsolve the problem was helpful. More