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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,721 Reviews

1,721 Reviews of Shottenkirk Chevrolet - Service Center

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October 18, 2016

Very disappointed. My wife brought in our vehicle for a problem for the second time and it was still not fixed.. I am very unsatisfied with the service department. I hea More

by Bigdog3t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan
Jan 03, 2017 -

Shottenkirk Chevrolet responded

I am very sorry we did not meet your expectations that last time you were in for service, please contact me directly so we can get this rectified. — Scott Cooper, Service Manager.

November 24, 2015

Thankful I purchased a 2011, GM certified chevy 2500hd. The truck came fitted with oversized tires and drove great during test drive and for a short period of More

by Dave A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug DeYarman, Paul DeYarman, Yodi Ollom, Scott Cooper, Jim Miller, Eric Radebaugh
October 22, 2013

We have bought 3 vehicles from Dave and always are well taken care of! Yodi you're always great to work with also :) we continue to make the 60 mile trip to have our vehicles serviced because we always hav More

by Travelers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Yodi Ollom
Oct 24, 2013 -

Shottenkirk Chevrolet responded

We really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being friendly and professional. It’s helpful to know that we are meeting our goal in regards to that. If you have any further problems, or even just a question, please come back to see us. Also, check out our Facebook and Twitter pages to stay connected with special deals and promotions. Sincerely, Doug DeYarman - Owner/Managing Partner

July 27, 2013

Shottenkirk has an outstanding service department! Every time I come in to get my Traverse serviced, I am treated like a royal princess! Shottenkirk leads the way in providing outstanding service, and othe More

by o805275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Multiple employees
Jul 29, 2013 -

Shottenkirk Chevrolet responded

Thank you for the outstanding review and thank you for the 5-star rating. We appreciate the opportunity to earn your business and hope to continue to service your needs. We are grateful for customers like you. We would like to invite you to follow us on Facebook and Twitter for any maintenance tips or service specials that we have that can benefit you in the future. Sincerely, Doug DeYarman, Managing Partner

January 10, 2013

Took car in for oil change, service writer matched a competitor coupon, service was performed quickly while I waited, coffee and newspaper were available, when presented car is was also freshly washed a More

by Marsha Pedelty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim & Eric, Jim Miller, Eric Radebaugh
November 04, 2012

The best customer service of any car dealership that I have ever worked with. The service shop truly goes above and beyond to ensure your satisfaction. They are friendly, have a sense of urgency, and tr More

by ReneeHeckman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't recall names - quick lube
August 10, 2012

My experience with this dealership has been great. We bought our latest car from here and loved it. The staff was very informational and helpful. When any problems have risen from the car, they have been More

by thon.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
July 30, 2012

Matt is very friendly and respects his customers. Matt goes the extra mile to service a customer vechicle and always offers a courtesy shuttle ride while you wait. More

by joe bennett jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
matt knoll
July 24, 2012

I brought my car in for service on a brake sensor and HVAC leak. Matt was very helpful in explaining the repairs that needed to be made, and gave me a detailed break down of the price related to each re More

by skunkmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
May 04, 2012

Worst service we have ever received. We have had our used car in 9 times in the first year. We have had to have the same rattle fixed 4 times and it is worse than ever. Post service, our vehice was ne More

by 515darren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim
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