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Shottenkirk Chevrolet - Service Center
Waukee, IA
1,721 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,721 Reviews of Shottenkirk Chevrolet - Service Center
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March 18, 2022
They are very thorough with their customers. They make sure you understand and are happy before they put anything in concrete. They are wonderful at rescheduling when I need to. They worked with They make sure you understand and are happy before they put anything in concrete. They are wonderful at rescheduling when I need to. They worked with us financially on both of our vehicles to make sure we met criteria to get our loans! A handshake means what it did back in the old days.... More
by BOWE1119
Verified CustomerEmployees Worked With
Alex Balke
March 18, 2022
Customer care (a lady) was very welcoming at first. As things progressed a guy from the team was extremely rude and asked me to go get my car checked else where. Pretty much, the guy ruined the whole e As things progressed a guy from the team was extremely rude and asked me to go get my car checked else where. Pretty much, the guy ruined the whole experience as soon as he started speaking. The lady gave him a shocked look as he was speaking rudely to me. He then calmed down but it was too late. If he didn’t want to provide the service, he should have mentioned at the very beginning not after I paid almost $700 for the repair. Unprovoked behaviour like this might be why I will try to find other places to go fix my car. Thank you for fixing cars issue, I’d recommend that this guy fix’s his temper issues as well. Customers aren’t there to listen to to this guys (I believe his name was Scott, as far as remember) temper. More
by SHASHANK.RK
Employees Worked With
Scott Cooper
March 18, 2022
I was so impressed that I was in an out of there in a half an hour for my oil change. And taking time from work to do it the timing was awesome! half an hour for my oil change. And taking time from work to do it the timing was awesome! More
by ginginery
Employees Worked With
Scott Cooper
March 18, 2022
Always easy to deal with. I have an older Trailblazer with a lot of miles and it usually needs repairs other than routine maintenance. Always pleased with the work. I have an older Trailblazer with a lot of miles and it usually needs repairs other than routine maintenance. Always pleased with the work. More
by C4CHUCK
Employees Worked With
Dylan Miller
August 10, 2017
Always helpful I have bought a few cars from Shottinkirks and have always been pleased. From the time I bought the car to getting it serviced. Always willing to go t I have bought a few cars from Shottinkirks and have always been pleased. From the time I bought the car to getting it serviced. Always willing to go the extra mile for you. More
by Cdrake
January 27, 2017
Awful Our vehicle has been serviced by Shottenkirk multiple times, we liked the idea of a Chevy certified dealer working on our vehicle so we would know tha Our vehicle has been serviced by Shottenkirk multiple times, we liked the idea of a Chevy certified dealer working on our vehicle so we would know that everything was done correctly and up to Chevy standards. Unfortunately, that was not the experience we had. First and foremost, the communication received from Shottenkirk left much to be desired. We were initially told that our cars issues were the result of the wrong coolant being put into our car. When we explained to them that they are the only people who have had/put fluids into our car the story changed. Now we were being told that there was not enough coolant protectant in the car, causing the fluid to freeze. It was only when they realized that our car is under a rebuilt title that they switched their story back to the wrong fluids were put into the vehicle. Upon inspection of the bill from our vehicle Shottenkirk promises that they will inspect the coolant level, and reservoir to make sure there are no cracks or leaks and to ensure the proper amount of coolant is in the tank. Our vehicle was last inspected by Shottenkirk at the end of September and we were now having coolant issues at the end of December/early January. When asked if they check the coolant every time the car is in the shop, they responded “they are supposed to.” After we addressed this issues with Shottenkirk, we were initially told that due to communication issues they would assist with our bill. We were then informed that because they had given us an estimate of the price they were no longer willing to negotiate even though the price we paid was over $300 more than the estimated price. We were told that our experience will be used as a learning experience for Shottenkirk, so they can try not to have these issues in the future. I urge you to reconsider taking your vehicle to Shottenkirk before you also get stuck with a bill of $1300 so they can learn a lesson in customer service. More
by Cole Horsman
Employees Worked With
Scott Cooper, Jim Miller
January 13, 2017
Outstanding Service Department!! I really appreciated the time that the service department took answering my questions and explaining things in terms that I could understand. They hav I really appreciated the time that the service department took answering my questions and explaining things in terms that I could understand. They have a great team. You can tell they enjoy working together and have great communication between then team members. I highly recommend and have recommended people to the Service department!! More
by Tara
Employees Worked With
Korey Payne, Boomer Benning
January 04, 2017
Too busy to give proper attention to detail First off the buying experience was a night mare when I purchased my vehicle there. And this last service I received was below the standards I want w First off the buying experience was a night mare when I purchased my vehicle there. And this last service I received was below the standards I want when getting my vehicle services. I specifically told Kelly to please check the air pressure in the tires, because I had one that had been off from the rest. When I got my vehicle back & started down the road, I noticed it was driving different, so I checked the tire pressure gauge. Somebody totally neglected to pay attention to the air pressure in the tires because there was 59 PSI in all my tires. Being one who travels an hour to and from work everyday this was a danger to me, my passengers & others on the road. I did not find that 'oh ma'am I'm sorry' & the brush off like I didn't know what I was talking about when I said my tires could have potentially blew out, was not very good customer service. I know that when you drive down the road, tires build pressure. There is a reason that the manufacturer has a recommendation for how much air is supposed to be in those tires. FOR SAFETY. Needless to say, I will not be returning to your dealership for anything anymore. One bad experience I let go of, but 2 I'm done. More
by Annoyed123
Employees Worked With
Kelly
