Shottenkirk Chevrolet - Service Center

Colton has always be very helpful and knowledgeable. Been really well to work with. Mechanics do a good job and are timely with work. Been really well to work with. Mechanics do a good job and are timely with work. More

My last experience with shottenkirk was last week. I schedule an oil change and tire rotation with a nice lady on the phone. I told her by the way I need someone to look at my back tires because they I schedule an oil change and tire rotation with a nice lady on the phone. I told her by the way I need someone to look at my back tires because they don’t hold up air like they should. I checked in at the service desk with I guy I can’t remember his name. Told him I was there for my 9:30 oil change and rotation appt under our extra warranty we purchased. And to have someone check out my back tires because they don’t hold air. Spent just about 1 hour 30 minutes before someone came to me about my vehicle, said there was a nail in the one tire but couldn’t find anything wrong with the other. I asked the guy who is named Christian, if it could be something like what happened when I first purchased my tires and they had to repair something (I told him I didn’t know the correct term) but they repaired them here at shottenkirk. He said he’d check. Spent another 30 minutes and he never told me anything more about my tire. Just said it was ready to go. As I drove away, I noticed the sticker in my car wasn’t changed, then looked at my receipt and nothing about an oil change or rotation mentioned on the list of work they did. I called shottenkirk back and I told them I think I didn’t get an oil change at my oil change appointment and the first two reps I spoke with just said that i needed to reset the oil change function and they just have forgot to. Finally Christian realized I didn’t get an oil change, and I can come back. I was super upset! Nobody spends 2 hours (with a toddler) to get just a tire fixed having an appointment made. How does this happen? My experiences before this have been terrible as well. The only reason I come back is because my husband and I have a loyalty to one employee. And that employee Boomer is the only one who offered their business card to avoid any future mishaps. He is the only one I trust at shottenkirk to get anything resolved. If I had a choice to switch dealerships to receive service on my vehicle- I would More

I was in and out in a hour. Had an Oil change and purge valve replacement Had an Oil change and purge valve replacement More

Nice experience. Didn't try to sell me something I didn't need and I appreciated that. Didn't try to sell me something I didn't need and I appreciated that. More

Great place to have service. Staff is wonderful. Job done right first time every time. Service rep is not listed on this site, Staff is wonderful. Job done right first time every time. Service rep is not listed on this site, More

Scheduled oil change, got greeted by the check in person and 25 minutes later my Vehicle was ready to go. I’ll change filter and tire rotation completed. Simple checkout procedure and I was back on the road and 25 minutes later my Vehicle was ready to go. I’ll change filter and tire rotation completed. Simple checkout procedure and I was back on the road More

Very professional and friendly, service Was performed in the amount of time that was quoted. They also performed and inspection, but didn’t provide a copy after work was completed. I would have liked had th the amount of time that was quoted. They also performed and inspection, but didn’t provide a copy after work was completed. I would have liked had that inspection results. More

I have worked with Dave Balke for over 10 years now and this is my 4th lease with him. I always have a great experience and great customer service. this is my 4th lease with him. I always have a great experience and great customer service. More

My truck had a known slight vibration issue when I first bought it. They were great with getting the part ordered, a service appointment scheduled, and providing me with a vehicle for the day. Very pleased bought it. They were great with getting the part ordered, a service appointment scheduled, and providing me with a vehicle for the day. Very pleased and the hassle free process was appreciated! More

I like how they do so many checks on the car! Makes me feel secure. Thanks! Makes me feel secure. Thanks! More