Shottenkirk Chevrolet - Service Center

Customer focused. First time getting serviced here and I was happy with the service I got, everyone was nice and friendly. First time getting serviced here and I was happy with the service I got, everyone was nice and friendly. More

The dealership is great. I wonder why Chevrolet requires an immediate service appointment for a computer software upgrade. Not convenient for the customer!! I wonder why Chevrolet requires an immediate service appointment for a computer software upgrade. Not convenient for the customer!! More

My truck goes to Shottenkirk’s because they do a great job & are thorough. Truck has air bags in rear so lifting it wrong would ruin them. Scott always makes sure it’s done right & is reinflated when done job & are thorough. Truck has air bags in rear so lifting it wrong would ruin them. Scott always makes sure it’s done right & is reinflated when done. Couldn’t be happier! More

The service department stripped a lug nut during my tire rotation and when I requested they fix it before I left, I was told no, I needed a follow up appointment. I asked if it was safe to drive it this way rotation and when I requested they fix it before I left, I was told no, I needed a follow up appointment. I asked if it was safe to drive it this way and was told yes. I was told to come back “whenever I want” but there were no options for an immediate return. They let me drive away with a loose lug nut on the rear passenger tire. I did not feel safe driving it this way since I transport my grandson, so I contacted another GM dealership in the area and was able to get in the next morning. At this appointment, I learned that the stud attached to the stripped lug nut would also need replacing because the lug nut was essentially jammed in place. Shottenkirk tried to suggest that the lug nut was corroded which turned out to be untrue. Additionally My rear brake pads were almost bare. This was not mentioned when they rotated my tires the previous day. The stud and lug replacement Was $97. I feel I was discriminated against because I am a woman, and they lied to me about the damage they did, and it’s disappointing to think that they were comfortable sending me away in a vehicle with unresolved safety issues. I would like to be reimbursed for the extra expense of fixing the stud and lug nut, and since they missed my brake pads during my oil change and tire rotation, I would like to be refunded for that as well. If the dealership is unwilling to honor this request, I will escalate it to the manufacturer level. More

Appointment time honored. I was out in record time and I appreciated that. Also, I like the new coffee. ☕️ GREAT staff! Thanks! I was out in record time and I appreciated that. Also, I like the new coffee. ☕️ GREAT staff! Thanks! More

I feel they have been honest and do excellent work . Always friendly and on time Always friendly and on time More

Friendly service. i bougt my equinox because of the service department. They do not try up selling when not needed. They are transparent with recommendations. i bougt my equinox because of the service department. They do not try up selling when not needed. They are transparent with recommendations. More

I called the dealership. I was able to schedule an appointment the next morning to have someone look at my car. The service man spent some time explaining just what he though I was able to schedule an appointment the next morning to have someone look at my car. The service man spent some time explaining just what he thought was the problem and told me to call the dealership if the problem came back. More

Great service. Top notch staff. Extremely quick I am completely satisfied with the work done. Great place. Top notch staff. Extremely quick I am completely satisfied with the work done. Great place. More

Very professional & got my car in and serviced right away. Only took a day or two for parts. Loaner car was nice & clean and was awesome to have while my car was out of service. away. Only took a day or two for parts. Loaner car was nice & clean and was awesome to have while my car was out of service. More