Shottenkirk Chevrolet - Service Center

Traveling; engine warning light came on. Service Dept. got me in immediately and I was on the roars again within two hours. Service Dept. got me in immediately and I was on the roars again within two hours. More

Always greeted with a smile and was pleased to see that some of my “suggestions” were taken into account. We appreciate the service provided. some of my “suggestions” were taken into account. We appreciate the service provided. More

The team was friendly and easy to work with. The work was fast and the waiting area clean. The work was fast and the waiting area clean. More

Very accommodating for this out of town visitor. Service staff was excellent! And a free car wash after repairs. Service staff was excellent! And a free car wash after repairs. More

The Shottenkirk service department was very responsive, helpful and courteous with my request for help. helpful and courteous with my request for help. More

Service manager "top notch", thorough wth a friendly attitude! Pricing of repair however out of line attitude! Pricing of repair however out of line More

This dealership would have a higher score from me if I didn't get bothered to fill out this dumb survey to the level of a debt collector trying to call. didn't get bothered to fill out this dumb survey to the level of a debt collector trying to call. More

Asked to check noise, didn’t do it. 2022 already making uncommon noise. Didn’t put back one of the tire stem cap after checking air pressure, now missing one. Have now pushed back when 2022 already making uncommon noise. Didn’t put back one of the tire stem cap after checking air pressure, now missing one. Have now pushed back when I will receive the micro chip for vehicle and was sold the truck under the impression that I would have it end of March, it is now mid July. At this rate, my next vehicle will not be purchased from Shottenkirk in Waukee. More

We called to schedule an oil change, scheduler told us you were open until 1:00. Arrived to find service center closed. Receptionist told us and others in the same situation that appointments are made t you were open until 1:00. Arrived to find service center closed. Receptionist told us and others in the same situation that appointments are made through a service and it wasn’t their fault or problem they had closed two hours earlier. General manager was very nice, apologized, gave us a coupon for a free oil change. When I picked my car up from the oil change the gentleman at the service desk made comments about my Tahoe being purchased from a different dealer but that I was willing to come in there and accept a free oil change from them. It disappoints me because I love my Tahoe, it’s my second one, I’m getting ready to purchase a new one and I don’t think I will be doing that here. More

We had problem s with check engine light after servicing. It took three visits but they worked hard at solving the problem. They did give us a loner car after the second visit. The last two visits were at It took three visits but they worked hard at solving the problem. They did give us a loner car after the second visit. The last two visits were at no charge to us and it appears the problem is solved. Dylan couldn't have been better. I always feel you can rate a business by how they solve problems with their service. Shottenkirk handled it very well. More