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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,717 Reviews

1,717 Reviews of Shottenkirk Chevrolet - Service Center

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August 26, 2022

Aleisha was wonderful! She was able to get me in right away on short notice, and even remembered my name! Little things like that mean a lot!! More

by Patriciaifrank91
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alicia Scott
Report | Print
Aug 28, 2022 -

Shottenkirk Chevrolet responded

We are very happy to hear that Alicia provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 26, 2022

The dealership was very helpful, great at explaining the problem, just wonderful..would recomend them for all service work.. More

by wayn513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
Report | Print
Aug 28, 2022 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet!

August 24, 2022

Said my car needed $1,500 worth of repairs, took somewhere else for less than $200. More

by altucker8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Scott
Report | Print
Aug 28, 2022 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 24, 2022

The business development center phone company was awful that you guys use. Almost hung up and went to a different shop based on that interaction. More

by Dylan.le.Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Hines, Gus Luna
Report | Print
Aug 25, 2022 -

Shottenkirk Chevrolet responded

Thank you for your feedback. We appreciate your business and our team looks forward to serving you again soon!

August 24, 2022

They don’t have access to me ordering parts(license plate holder and Chevrolet lettering) online from Checy.com.Also accessories assistant did not follow through on my question for ordering an extra ser if f More

by dean.wenthe
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dylan Miller
Report | Print
Aug 28, 2022 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

August 24, 2022

Always courteous take time to check previous service and ask if there are any qestions or concerns. More

by ABBEY.CORGI2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Barkela, Cole Dalrymple
Report | Print
Aug 25, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2022

Always pleasant, informed, and timely. They were busy for a warranty repair so to went to a different dealership, never again. I'm very happy to call shottenkirk my dealer. More

by blackjack4me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Dorrance
Report | Print
Aug 24, 2022 -

blackjack4me responded

Don't want to go anywhere else

August 23, 2022

Thanks for your help when I needed it. The device deparmemt did a great job More

by EMINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
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Aug 24, 2022 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your service experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 21, 2022

I love Shottenkirk! I did not get a free car wash, why? Job well done! More

by joyzgiraffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Franklin
Report | Print
Aug 21, 2022 -

Shottenkirk Chevrolet responded

Joy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 21, 2022

Great service from the service department and the work they did was done within the time quoted. More

by YO9333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Dalrymple
Report | Print
Aug 22, 2022 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

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