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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,717 Reviews

1,717 Reviews of Shottenkirk Chevrolet - Service Center

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September 08, 2022

Appointments apparently don't mean anything. I had a 1:00 appointment for an oil change and didn't get my truck back until almost 3:00. More

by TSTOIK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 12, 2022 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 08, 2022

Why have me schedule an appointment for 10am to get my oil changed if you are still going to have me wait an hour after my appointment time. Better time management is needed. Don't accept appointments at More

by MANDAJEAN06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Sep 12, 2022 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 08, 2022

The service was friendly and was able to get me in fast. I am pleased with my visit. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Sep 09, 2022 -

Shottenkirk Chevrolet responded

Thank you for your very kind review, Michelle. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

September 05, 2022

Has always been professional, courteous, and accommodating. Everyone is friendly. Keeps customers up-to-date with what is happening with their vehicles. More

by Michaeline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 06, 2022 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 04, 2022

Great customer service and friendly staff in all areas of the company. Will be a regular customer. More

by Shirljohnsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Christian Dorrance
Sep 05, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Shottenkirk Chevrolet. Please don't hesitate to reach out if you need anything else.

September 03, 2022

Very accommodating service for oil change. .prompt and timely service..good waiting area also...thank you More

by BOBMABREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Carnahan
Sep 05, 2022 -

Shottenkirk Chevrolet responded

Thank you, Bob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet!

September 03, 2022

Very friendly also they love my service dog so it’s a great place to come and have your dog petted More

by ANUCCI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Bahic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Dusenbery
Sep 05, 2022 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

September 01, 2022

Got right in when we had an issue with our truck on a camping trip. More

by wmalcom01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Sep 01, 2022 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 01, 2022

My service contact Colton was excellent amd knowledgeable. Everything was clean when I received my vehicle back. More

by Ken Stinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Sep 01, 2022 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, Ken, and for taking the time to leave us this wonderful feedback!

September 01, 2022

Awesome customer service and very informative about my car and fave me a car waxh More

by MARYJWURTH
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Christian Dorrance
Sep 01, 2022 -

Shottenkirk Chevrolet responded

Thank you, Mary. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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