Back

Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,717 Reviews

1,717 Reviews of Shottenkirk Chevrolet - Service Center

Sort by
September 28, 2022

Was happy with the service until you tried to cash my check before you were supposed to. More

by Pmonroe1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 30, 2022 -

Shottenkirk Chevrolet responded

Thank you for the 5 stars for our service department! We apologize for the misunderstanding. Please don't hesitate to let us know if we can be of further assistance.

September 28, 2022

Got me in for an oil change on a Friday afternoon without an appointment. Quick and speedy service indeed Thank you. More

by MKHEHNKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Sep 30, 2022 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 28, 2022

Service at this dealership is bad. I got my oil changed on a Friday and had to bring my truck back on Monday because it was leaking oil. Supposedly the oil filter was not tightened. No More

by MCKENZIE.T.ALLELY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Coltan Straker, Coltan Straker
Oct 03, 2022 -

Shottenkirk Chevrolet responded

Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 27, 2022

Very efficient and detailed on the needs of my truck. I will always recommend your dealership to anyone who asks.... More

by Hobie0707@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Sep 28, 2022 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

Sep 28, 2022 -

Hobie0707@hotmail.com responded

Well the proof is in the pudding, I always get great service.

September 26, 2022

Got the problem fixed. Special shout out to service advisor Alicia Scott who kept me informed and went the extra mile to help More

by BOJIBUM31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Scott
Sep 27, 2022 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alicia met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

September 22, 2022

They have done a great job taking care of my vehicle. My truck is always done when they promised it. More

by RAELBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Sep 23, 2022 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

September 21, 2022

They got me in and out in an hour everyone was friendly helpful and willing to help More

by JBISHOP600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Dorrance
Sep 21, 2022 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 21, 2022

I came in for an oil change. I think I received said oil change, but who really knows. The oil change was expensive. I was not hassled for additional services. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Sep 21, 2022 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Tim, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

September 21, 2022

Mislead me on the amount of time to get an oil change and tire rotation. Service personnel said it would be an hour. After 50 minutes my vehicle had not been started for the service requested. The shop perso More

by Stan Hurst
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t recall
Sep 26, 2022 -

Shottenkirk Chevrolet responded

Stan, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 21, 2022

Good work and reasonable price but taking an hour and 15 minutes for a simple oil change is definitely on the slow side! 20-30 minutes would be really appreciated! More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Sep 23, 2022 -

Shottenkirk Chevrolet responded

Gary, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

...
120
...