Shottenkirk Chevrolet

sucks Very bad service and lots of lies. Screwed over big time. They are nothing but liars and thieves. I hope none of my family or frowns ever go there Very bad service and lots of lies. Screwed over big time. They are nothing but liars and thieves. I hope none of my family or frowns ever go there. I will make sure of that . I dont want any one else going there either. They are a sad dealership. More

Would never go there again We came here for a specific car. The customer service at our first visit was good at first. One problem I had was that we discussed having the car fil We came here for a specific car. The customer service at our first visit was good at first. One problem I had was that we discussed having the car filled with gas and the salesman danced around the question, and then in the end did not deliver on that, which made us feel slighted. The biggest problem however was that I could not get the dealership to call us back about our loan's progress. I had to call three times to get the information I needed. We had no idea what was going on with our loan for the longest time, which was really frustrating. When I finally got them to call us back to say we had gotten the approval, then we never could get our salesman to talk to us again. I guess he was too busy to close the deal? We definitely didn't feel like we were a priority. Everything at closing went well enough. On our way home in the new vehicle, we noticed immediately the heat/cooling on the drivers side was not working properly. When we called the dealership, they basically told us too bad, so sad. Then we went to wash the vehicle, and only of the LT symbols came off, and appeared to have been glued on. Luckily the car seems to be sound mechanically other than that, but I would never buy from Shottenkirk again, even if they had the exact care we were looking for. More

Sales team friendly.......finance department horrible Sales team was friendly and helpful, however they were asking more than NADA reported the vehicle was worth. The finance department has horrible cust Sales team was friendly and helpful, however they were asking more than NADA reported the vehicle was worth. The finance department has horrible customer service skills! They do not return calls, no follow through and are dishonest. My husband and I have bought 3 other vehicles from Shottenkirk Chevrolet and the finance department was outstanding, however the finance employees that we worked with are no longer employed there. We decided to purchase a vehicle from Heaton Chevrolet in Pittsfield, IL and the customer service there was outstanding! We spent less than an hour in Heaton Chevrolet and left with a new car! We will never purchase a vehicle from Shottenkirk Chevrolet again!!!! More

WELL LET ME START OFF AS SAYING THIS DEALERSHIP IS VERY FRIENDLY. THEY TELL YOU WHAT YOU WANT TO HEAR BUT WHEN ITS TIME TO GET A DEAL DONE THEY WONT WORK WITH YOU. ERIC P IS A VERY GOOD SALESMAN HE WAS U FRIENDLY. THEY TELL YOU WHAT YOU WANT TO HEAR BUT WHEN ITS TIME TO GET A DEAL DONE THEY WONT WORK WITH YOU. ERIC P IS A VERY GOOD SALESMAN HE WAS UP FRONT WITH ME. I WENT THROUGH GILLION JOHASSEN OR EVAN WHICH EVER ONE I GAVE THEM ALL MY INFORMATION TOLD THEM I HAVE BAD CREDIT TOLD THEM I COULD ONLY AFFORD 300 DOLLARS A MONTH FOR A CAR PAYMENT NO MORE. THEY BOTH SAID OH WE CAN DO THAT. I GOT A CALL LAST NIGHT TELLING ME TO COME IN THEY GOT SOME VEHICLES THAT will work. I GET THERE AND THEY BRING ME OUT 2011 KIA. COOL CAR LIKE IT VERY MUCH. THEN ERIC TOLD ME THIS CAR IS FOR ME BUT I HAVE TO COME OFF THE 300 DOLLAR A MONTH THING I TOLD HIM THAT IS ALL I CAN AFFORD. GILLION AND EVAN BOTH PROMISED ME THEY COULD GET THAT TO WORK WELL NOW I TOLD ERIC I APRICIATE HIM BEING HONEST WITH ME BUT TURN CAR AROUND I WANNA GO HOME. WHY TELL SOMEONE SOMETHING HAVE THEM DRIVE HOUR THEN TELL THEM OH U HAVE TO COME OFF 300 DOLLARS NOPE DONT DO THAT. YOU ASK ME IF I RECOMMEND THIS TO ANOTHER PERSON I SAY NO YOU GET TOLD SOMETHING AND THEN THEY CANT LIVE UP TO WHAT THEY SAY I WONT RECOMMEND THAT TO NO ONE BECAUSE IF U CANT KEEP UR WORD THEN U DONT DESERVE THE BUISNESS. More

DO NOT BUY A CAR AT SHOTTENKIRK CHEVROLET QUINCY! They will screw you out of your money, and there cars are JUNK! We had drove a 2007 Chevy Monte Carlo SS (red) and the seats were broke. It was missing a will screw you out of your money, and there cars are JUNK! We had drove a 2007 Chevy Monte Carlo SS (red) and the seats were broke. It was missing a knob on the back of the seat. There were scratched everywhere on the inside and out! The when we got back, the man, started being rude and saying "Why'd you drive it if you don't like it?" When we didn't say we didn't like it! The they tried giving $3000 for my 2003 Chevy Monte Carlo SS (yellow)and i only had 150,000 miles on it! And we found one 3 years older, with more miles that sold for 11,900. And it wasn't a special race edition either! If you are going to buy a car there, blue book your car at: www.kbb.com! And tell them you want poor condition value or more, or your walking out the door! AGAIN, NEVER EVER, BUY A CAR AT SHOTTENKIRK CHEVROLET IN QUINCY IL! More

The employees that woked with me were great. They worked hard to find for me, what I was looking for. They showed me options that fit my strict budget and within a month found for me the vehicle I was looki hard to find for me, what I was looking for. They showed me options that fit my strict budget and within a month found for me the vehicle I was looking for. They made me feel like I was the most important person in the deal and it wasn't about the money they were making, but my happiness in the purchase I was making. I absolutely love my vehicle. I would absolutely recommend anyone looking for a vehicle to visit Gillon and Adam Shottenkirk Chevrolet. Sincerely, ONE HAPPY CUSTOMER. More

We trusted them that they would give us a good deal. They did not pressure us to buy something we didn't want. They spent allot of time with us while we were trying to come up with a car that would suit our did not pressure us to buy something we didn't want. They spent allot of time with us while we were trying to come up with a car that would suit our needs. We will go back and deal with Gillon in the internet Department again when we want anything else. More

In my opinion, the internet team at Shottenkirk has a very good new car purchasing process. They responded to my initial internet inquiry promptly, in the manner that I requested, and answered the speci very good new car purchasing process. They responded to my initial internet inquiry promptly, in the manner that I requested, and answered the specific questions that I asked. Other dealers that I contacted via the internet had customer service people respond to try and set up appointments instead of answering my questions the way I asked them to. I really liked the way they transitioned from internet communication to the personal contact at the dealership...except for the also plesant experience with Ken England on the paper work, I dealt with Gillon and Adam from the first email until I drove my new vehicle off the lot. More