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Shottenkirk Chevrolet

Waukee, IA

4.6
2,793 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,793 reviews

September 25, 2024

Very friendly and honest. They answered all my questions, and never tried to rush me. More

by Slovato25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Stone, Bruce Stone
Sep 26, 2024 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 24, 2024

Had to wait over an hour to finalize deal with finance person. Need to have more finance staff available so customers don’t have to wait so long. More

by Mspeight568
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Shottenkirk Chevrolet responded

Thanks for your feedback on your recent visit to Shottenkirk Chevrolet. It's great to hear that Alex and our team were able to assist you and that you had such a positive experience.

September 24, 2024

Experience was very nice and welcoming. No pressure and very pleased with the way they worked with me. More

by BBBREHMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vy Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

September 21, 2024

Willingness to provide a friendly and helpful service. The dealership is provides a pleasant area for customers to wait whole service is provided. More

by annp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
Sep 24, 2024 -

Shottenkirk Chevrolet responded

We appreciate your business. We'd like to know more about your visit and where you feel Chance can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 21, 2024

Very accommodating and helpful throughout the process. Went above and beyond for us and made my wife feel confident More

by AKILEY1823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz, Colby Oberembt
Sep 23, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 20, 2024

Very pleasant experience, very comfortable and didn’t feel pressured. Would highly recommend to family and friends! More

by CHANDAMORELAND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Tass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz
Sep 20, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

September 19, 2024

Top notch Service Dept. Easy to lineup appointment. Colby took care of my needs start to finish. Made sure all my questions/ concerns were addressed. Very nice facility. Alw More

by REBLWARRIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Sep 20, 2024 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

September 17, 2024

Recently went here to help my daughter find her first car. She found one right away. Price was a little higher than what we wanted to pay but some of that is the warranty package. Hoping it lasts her for More

by ARD2102
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vy Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Shottenkirk Chevrolet responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Shottenkirk Chevrolet!

September 17, 2024

Colby is very friendly and helpful. He took the time to thoroughly understand the problem that I was attempting to solve. More

by CHRISTYRRELL
Recommend Dealer
Yes
Employees Worked With
Andrew Tyrrell, Colby Oberembt
Sep 18, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 17, 2024

This was probably one of the sloppiest jobs they’ve done. They Didn’t reset the computer for the air filter and the fuel filter. I finally got the Air filter to reset, but it took me till Sunday before the f More

by AFIRKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
Sep 18, 2024 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 03, 2024 -

AFIRKINS responded

10-3-24 still no reply. But not a surprise. It’s not 8:13 PM it’s 3:12 PM in the afternoon.

Oct 17, 2024 -

AFIRKINS responded

It’s been 60 days. You say you wanna get to the bottom of it, but you don’t do anything about it. This is how you treat your customers? How many days Do you let go by before you actually take care of things? Very disappointing.

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