Shottenkirk Chevrolet

Worst service we have ever received. We have had our used car in 9 times in the first year. We have had to have the same rattle fixed 4 times and it is worse than ever. Post service, our vehice was ne used car in 9 times in the first year. We have had to have the same rattle fixed 4 times and it is worse than ever. Post service, our vehice was never test driven and we had to take the car right back. Eventually, they acted like we were a burden and we just wanted to get our car fixed. Jim wont return calls and we usually get sent to voicemail. DO NOT take your vehicle here for service. We ended up taking our vehicle to someone else and most of the items that were supposed to be repaired were actually never touched. Very dissappointed. Be warned More

My experience purchasing a new vehicle from Shottenkirk Chevrolet, Waukee was excellent. Doug DeYarman answered all my questions, listened to 'wants' and greeted me upon arrival at the dealership. With h Chevrolet, Waukee was excellent. Doug DeYarman answered all my questions, listened to 'wants' and greeted me upon arrival at the dealership. With his guidance, we found the right vehicle for me and exceeded my expectations with the final pricing. Jason Waite was friendly, knowledgeable and has (as promised) followed with calls to be sure I had no questions on my new Equinox. I will be a regular service customer as well going forward. A+++ organization! More

Absolute fiasco...bought a "certified" used GMC Yukon Shottenkirk. Had all sorts of issues, returned the vehicle to the dealership 9 times in the first three months to have all sorts of nuisance re Yukon Shottenkirk. Had all sorts of issues, returned the vehicle to the dealership 9 times in the first three months to have all sorts of nuisance repairs done; dash gauge cluster had to be replaced, door handles that fell off, many of which should have been caught by the "certified" check that apparently probably never occurred. To top it all off I went to trade the truck in 10 months later for a Denali XL and realized the truck didn't even have a spare tire on it. Please tell me how a $40k truck passes a "GM" certified inspection with NO spare tire!!! it also took them 6 weeks to get me the right manual, they originally gave me a manual that was two years older than my truck! Way better options for ethical car dealerships in the Des Moines metro area I suggest avoiding these guys!! More

Dealership was very very helpful. Was in a unique situation for trades. Had two cars to trade. One of the cars was a total loss but still got great money for it and the other one was a caddilac th situation for trades. Had two cars to trade. One of the cars was a total loss but still got great money for it and the other one was a caddilac that was a part of my grandfather's estate and still had money owed. Justin took the time to listen and found me a car that I absolutely love and new from the start. He was easy to get along with and wasn't pushy at all. I also have to say that Scott Brown is very easy going as well and when he gave me the price out the door with trades he honored it even after the computer forgot something. Highly recommend that you go there. More

Love this dealership!! I am a women going into a car dealership and wasn't feeling real good about going in without my husband. My experience here was so enjoyable I will never go anywhere else!! I wi dealership and wasn't feeling real good about going in without my husband. My experience here was so enjoyable I will never go anywhere else!! I will tell all my friends and family that this is the place to go!! I did comparison shopping on the internet before I headed out. When I went to these guys I realized real quick that they had better prices than any of the other dealers I was looking at, plus the condition of their cars was so much better. Walked inside the door and immediately could tell what a friendly atmosphere it was. No pressure sales here.. which I had been dreading. My salesman was very knowledgable.. could answer all my questions for me, plus told me everything I needed to know.. things I had forgotten to ask. I am so excited that I have found a dealership that I can enjoy going to for all my car needs!! More

Herb Miller helped me find the perfect car for me and my lifestyle. He was very friendly and not pushy at all. (Like most sales people are) Jason Juhl, who helped with finaces was also great! Very friendly lifestyle. He was very friendly and not pushy at all. (Like most sales people are) Jason Juhl, who helped with finaces was also great! Very friendly and helped me get a great price! Thank you so much guys for all your help. I will definitely want to go through you two when I am ready for my next car! More

Herb was awesome to work with. He shoot's it strait and isn't a pressure type sales guy. I highly recommend talking to him if your in the market for a new or used car. isn't a pressure type sales guy. I highly recommend talking to him if your in the market for a new or used car. More

We LOVED working with this dealership!!! The most positive car buying experience we have ever had. No pressure and they worked very hard to get the payments right where we needed them!!!! We would positive car buying experience we have ever had. No pressure and they worked very hard to get the payments right where we needed them!!!! We would highly recommend this dealer to anyone in the market for a new or used vehicle. More

STAY AWAY FROM JASON, THE FINANCE MANAGER! We caught STAY AWAY FROM JASON, THE FINANCE MANAGER! We caught Jason being intentionally deceitful. Near 8pm, family was exhausted but we politely sat as he at STAY AWAY FROM JASON, THE FINANCE MANAGER! We caught Jason being intentionally deceitful. Near 8pm, family was exhausted but we politely sat as he attempted to set up the sell of some warranty. I anticipated the close, but it never happened. There was no "This is the product. Would you like it?" He simply presented us a stack of papers and proceeded to tell us where to sign. Three documents in, was the warranty. He says something like "this is the power-train warranty." I skim the document and sign. He gives us cards for a towing service that came with the warranty. Then it clicks. I don't remember being told the vehicle came with a warranty?! He is about to slide me the contract for the Disability Insurance he mentioned earlier and I say "Wait." "Does the vehicle COME with this warranty or is it extra?" I ask. He says it's included with the price. I attempt to clarify, "does this come with the van, or is it extra?" He says "It's included with the $363 payment." He PURPOSEFULLY avoids answering the question! A WILLFUL ATTEMPT AT DECEIT! I am incredulous, my wife is looking at me as if we should leave, and my kids are really ready to leave. But I give the purchase another shot. I told him I want the vehicle and nothing else. He tries to sell me on the services again. I am put my hands on the desk and tell him I don't care about how the services lessen the impact of unforeseen events, I just want the car. Watch out for this guy or maybe all the Finance Managers there. I hate to think of how many people he suckered before me. The cost of the package he was pushing was more than additional $1,000 over the vehicle price. Their website espouses values like honesty and integrity. I experience something very different. -------------------------------------------------------------------------------------------------------------------------------------------- Update: Turns out that JASON, the Finance Manager was just a bad apple. Doug, co-owner apologized and gave me a discount on the previously agreed to price. Ra Shaan was my Finance Manager today and his performance was ideal. More

I scored the staff at Shottenkirk Chevy all 5s because they made my car-buying experience as stress free as possible. The car was bought as a gift for my husband so I was quite nervous. Everyone was in they made my car-buying experience as stress free as possible. The car was bought as a gift for my husband so I was quite nervous. Everyone was incredibly friendly and worked to make me feel comfortable. The facility was clean and bright. We had a wonderful experience and I would buy another car from them. I also used the online form to do some initial contact before my visit - this was very helpful to me. More