Shottenkirk Chevrolet

We had our first experience with Shottenkirk Chevrolet in Feb. 2011. We purchased a new Chevy Equinox. We love this vehicle and all of its features. Jason W. did a great job working with us for on meeting o Feb. 2011. We purchased a new Chevy Equinox. We love this vehicle and all of its features. Jason W. did a great job working with us for on meeting our budget. Last night we went back to Shottenkirk to look for another new car. We walked out with leasing a 2012 Chevy Cruse. Again our budget needs we met and Scott was very informative on the leasing program. We now have 2 new cars which were purchased at one dealership. Good experience both times and highly recommend! Derrick & Missy Flippin West Des Moines, IA More

as far as service it was good. Took way too long to get as far as service it was good. Took way too long to get things done. and the sales rep could of been better informed with information on vechile we w as far as service it was good. Took way too long to get things done. and the sales rep could of been better informed with information on vechile we were purchasing. More

Matt is very friendly and respects his customers. Matt goes the extra mile to service a customer vechicle and always offers a courtesy shuttle ride while you wait. goes the extra mile to service a customer vechicle and always offers a courtesy shuttle ride while you wait. More

We went to Shottenkirk due to a referral from a friend and were immediately greeted at the door and met with Josie Morin. I had given her the information of what we were looking for and she had everythin and were immediately greeted at the door and met with Josie Morin. I had given her the information of what we were looking for and she had everything ready. We were test driving the vehicle in less than 5 minutes. She knew all of the details about the vehicle and how everything works. Made us feel right at ease immediately. I had been dreading the negotiation part of the deal and it was painless. She presented me the numbers, I countered with what I could work with and they came back with a deal I could live with. While I was meeting with the financial gentleman, the other associates entertained my children. We drove away with a new vehicle. It was a great experience and I will definitely recommend Shottenkirk and Josie! More

After trying other dealerships we took the trek out to Waukee. My Step father had bought a vehicle there and had been very happy. It was late on a Thursday night. Ed met us out front. Did an amazing j Waukee. My Step father had bought a vehicle there and had been very happy. It was late on a Thursday night. Ed met us out front. Did an amazing job of listening to what I was looking for and finding something that would work. He never seemed to be "ready to leave" or pushy to make the sale. Actually at one point he said, "The car will still be here tomorrow if you need to think about it." That told me a lot. Ed was great! I went into the finance office and I was told that they were able to keep me to the payment that I was looking for with the rate that they got. My big issue with this part was that they never told me that there was a possibility that the bank would not be able to get me the rate that they quoted me. There was no option to void the contract if the bank came back with a higher rate (which is what another family member, that I recommended to them, got when he went in late one evening). I signed all of the paperwork and drove off the lot. The following Monday I got a call from the finance department saying that they were not able to get the rate that they quoted, they switched banks and got me another rate that was not as good as they quoted but better than what the original bank came back at. It was not a huge difference in my payment, but to me it was the principle. I was asked to come back out to sign a whole new set of papers. I took the 30 minute drive out and re-signed the papers only to get a call a couple days later to say that there was one form that they forgot to have me sign. So I drove out again. During my first trip back I had told them that the stereo had a short in it and it sounded like one of the speakers was blown. They told me to bring it back out. They told me they would find another stereo and replace it. After telling me that, the stereo worked just fine, but the speaker still didn't work. I told them this and they decided to replace the stereo anyway. Mike told me that he would have to check if the speaker would be covered under my extended warrenty and "the guy" that he needed to talk to was gone for the day. He originally was going to give me the paperwork for the stereo when he found out about the speaker the next day, but before I left he said "why don't we just close this out now" as if he had already decided that they weren't going to replace the speaker. He called me the next day and told me that they weren't going to change it under the warrenty and it would be $150. I told him that I wasn't going to have it changed. Then I find out about a week later that the CD player on the newly installed stereo doesn't work. In summery: overall good experience. Ed is awesome, ask for him. But be careful with the finance and service departments. More

I went in to purchase a new 2012 blue topaz Chevy Volt. I put down $500 to hold the vehicle so that I could make sure my job was secure because I had just started a new job. My job worked out but during that put down $500 to hold the vehicle so that I could make sure my job was secure because I had just started a new job. My job worked out but during that time of 3 weeks my parents told me not to trade in my current vehicle and they would pay me for it so that they could get it back. I told Shottenkirk this and the response I got was can you still do the deal I said I would try and I pressured my parents to give me the money for the vehicle but they would not so in the end I wasn't able to purchase the Volt and Ra Shaan Long told me that it was company policy to keep my deposit of $500 because they held the vehicle for 3 weeks. I was never told this in the beginning. As time went on they got very pushy and even tried to get me to buy the Volt without my full down payment which I was not comfortable with. So all in all they still have my $500 and have sold the Volt that I was originally interested in. More

Had a great experience at the dealership and will return to this dealer and recommend it to all my friends family and co-workers that you give great service. to this dealer and recommend it to all my friends family and co-workers that you give great service. More

I brought my car in for service on a brake sensor and HVAC leak. Matt was very helpful in explaining the repairs that needed to be made, and gave me a detailed break down of the price related to each re HVAC leak. Matt was very helpful in explaining the repairs that needed to be made, and gave me a detailed break down of the price related to each repair. My car was finished and ready to be picked up in a timely manner. More

This visit was one of my very best. We came in with a tight budget and we knew the basics of what we wanted. Dave helped us not only find a vehicle that 90% fit our criteria but Collin and Dave also g tight budget and we knew the basics of what we wanted. Dave helped us not only find a vehicle that 90% fit our criteria but Collin and Dave also got the price down to something my husband and I could manage. I have bought a care somewhere else and that experience looked like crap in comparison. When my husband and I are looking for a new care I am coming back here! Thank you Dave and Collin for making my experince a good one! More

I highly recommend this dealership! Everyone was courteous, friendly, and professional! I felt they went over the top to please me as a customer! I had come to Shottenkirk's for years for service bu courteous, friendly, and professional! I felt they went over the top to please me as a customer! I had come to Shottenkirk's for years for service but never had bought a car. I was totally pleased with every aspect of my buying experience. Thanks to everyone! More