Shottenkirk Chevrolet

After trying other dealerships we took the trek out to Waukee. My Step father had bought a vehicle there and had been very happy. It was late on a Thursday night. Ed met us out front. Did an amazing j Waukee. My Step father had bought a vehicle there and had been very happy. It was late on a Thursday night. Ed met us out front. Did an amazing job of listening to what I was looking for and finding something that would work. He never seemed to be "ready to leave" or pushy to make the sale. Actually at one point he said, "The car will still be here tomorrow if you need to think about it." That told me a lot. Ed was great! I went into the finance office and I was told that they were able to keep me to the payment that I was looking for with the rate that they got. My big issue with this part was that they never told me that there was a possibility that the bank would not be able to get me the rate that they quoted me. There was no option to void the contract if the bank came back with a higher rate (which is what another family member, that I recommended to them, got when he went in late one evening). I signed all of the paperwork and drove off the lot. The following Monday I got a call from the finance department saying that they were not able to get the rate that they quoted, they switched banks and got me another rate that was not as good as they quoted but better than what the original bank came back at. It was not a huge difference in my payment, but to me it was the principle. I was asked to come back out to sign a whole new set of papers. I took the 30 minute drive out and re-signed the papers only to get a call a couple days later to say that there was one form that they forgot to have me sign. So I drove out again. During my first trip back I had told them that the stereo had a short in it and it sounded like one of the speakers was blown. They told me to bring it back out. They told me they would find another stereo and replace it. After telling me that, the stereo worked just fine, but the speaker still didn't work. I told them this and they decided to replace the stereo anyway. Mike told me that he would have to check if the speaker would be covered under my extended warrenty and "the guy" that he needed to talk to was gone for the day. He originally was going to give me the paperwork for the stereo when he found out about the speaker the next day, but before I left he said "why don't we just close this out now" as if he had already decided that they weren't going to replace the speaker. He called me the next day and told me that they weren't going to change it under the warrenty and it would be $150. I told him that I wasn't going to have it changed. Then I find out about a week later that the CD player on the newly installed stereo doesn't work. In summery: overall good experience. Ed is awesome, ask for him. But be careful with the finance and service departments. More

I went in to purchase a new 2012 blue topaz Chevy Volt. I put down $500 to hold the vehicle so that I could make sure my job was secure because I had just started a new job. My job worked out but during that put down $500 to hold the vehicle so that I could make sure my job was secure because I had just started a new job. My job worked out but during that time of 3 weeks my parents told me not to trade in my current vehicle and they would pay me for it so that they could get it back. I told Shottenkirk this and the response I got was can you still do the deal I said I would try and I pressured my parents to give me the money for the vehicle but they would not so in the end I wasn't able to purchase the Volt and Ra Shaan Long told me that it was company policy to keep my deposit of $500 because they held the vehicle for 3 weeks. I was never told this in the beginning. As time went on they got very pushy and even tried to get me to buy the Volt without my full down payment which I was not comfortable with. So all in all they still have my $500 and have sold the Volt that I was originally interested in. More

Had a great experience at the dealership and will return to this dealer and recommend it to all my friends family and co-workers that you give great service. to this dealer and recommend it to all my friends family and co-workers that you give great service. More

I brought my car in for service on a brake sensor and HVAC leak. Matt was very helpful in explaining the repairs that needed to be made, and gave me a detailed break down of the price related to each re HVAC leak. Matt was very helpful in explaining the repairs that needed to be made, and gave me a detailed break down of the price related to each repair. My car was finished and ready to be picked up in a timely manner. More

This visit was one of my very best. We came in with a tight budget and we knew the basics of what we wanted. Dave helped us not only find a vehicle that 90% fit our criteria but Collin and Dave also g tight budget and we knew the basics of what we wanted. Dave helped us not only find a vehicle that 90% fit our criteria but Collin and Dave also got the price down to something my husband and I could manage. I have bought a care somewhere else and that experience looked like crap in comparison. When my husband and I are looking for a new care I am coming back here! Thank you Dave and Collin for making my experince a good one! More

I highly recommend this dealership! Everyone was courteous, friendly, and professional! I felt they went over the top to please me as a customer! I had come to Shottenkirk's for years for service bu courteous, friendly, and professional! I felt they went over the top to please me as a customer! I had come to Shottenkirk's for years for service but never had bought a car. I was totally pleased with every aspect of my buying experience. Thanks to everyone! More

Worst service we have ever received. We have had our used car in 9 times in the first year. We have had to have the same rattle fixed 4 times and it is worse than ever. Post service, our vehice was ne used car in 9 times in the first year. We have had to have the same rattle fixed 4 times and it is worse than ever. Post service, our vehice was never test driven and we had to take the car right back. Eventually, they acted like we were a burden and we just wanted to get our car fixed. Jim wont return calls and we usually get sent to voicemail. DO NOT take your vehicle here for service. We ended up taking our vehicle to someone else and most of the items that were supposed to be repaired were actually never touched. Very dissappointed. Be warned More

My experience purchasing a new vehicle from Shottenkirk Chevrolet, Waukee was excellent. Doug DeYarman answered all my questions, listened to 'wants' and greeted me upon arrival at the dealership. With h Chevrolet, Waukee was excellent. Doug DeYarman answered all my questions, listened to 'wants' and greeted me upon arrival at the dealership. With his guidance, we found the right vehicle for me and exceeded my expectations with the final pricing. Jason Waite was friendly, knowledgeable and has (as promised) followed with calls to be sure I had no questions on my new Equinox. I will be a regular service customer as well going forward. A+++ organization! More

Absolute fiasco...bought a "certified" used GMC Yukon Shottenkirk. Had all sorts of issues, returned the vehicle to the dealership 9 times in the first three months to have all sorts of nuisance re Yukon Shottenkirk. Had all sorts of issues, returned the vehicle to the dealership 9 times in the first three months to have all sorts of nuisance repairs done; dash gauge cluster had to be replaced, door handles that fell off, many of which should have been caught by the "certified" check that apparently probably never occurred. To top it all off I went to trade the truck in 10 months later for a Denali XL and realized the truck didn't even have a spare tire on it. Please tell me how a $40k truck passes a "GM" certified inspection with NO spare tire!!! it also took them 6 weeks to get me the right manual, they originally gave me a manual that was two years older than my truck! Way better options for ethical car dealerships in the Des Moines metro area I suggest avoiding these guys!! More

Dealership was very very helpful. Was in a unique situation for trades. Had two cars to trade. One of the cars was a total loss but still got great money for it and the other one was a caddilac th situation for trades. Had two cars to trade. One of the cars was a total loss but still got great money for it and the other one was a caddilac that was a part of my grandfather's estate and still had money owed. Justin took the time to listen and found me a car that I absolutely love and new from the start. He was easy to get along with and wasn't pushy at all. I also have to say that Scott Brown is very easy going as well and when he gave me the price out the door with trades he honored it even after the computer forgot something. Highly recommend that you go there. More