Shottenkirk Chevrolet

Customer care (a lady) was very welcoming at first. As things progressed a guy from the team was extremely rude and asked me to go get my car checked else where. Pretty much, the guy ruined the whole e As things progressed a guy from the team was extremely rude and asked me to go get my car checked else where. Pretty much, the guy ruined the whole experience as soon as he started speaking. The lady gave him a shocked look as he was speaking rudely to me. He then calmed down but it was too late. If he didn’t want to provide the service, he should have mentioned at the very beginning not after I paid almost $700 for the repair. Unprovoked behaviour like this might be why I will try to find other places to go fix my car. Thank you for fixing cars issue, I’d recommend that this guy fix’s his temper issues as well. Customers aren’t there to listen to to this guys (I believe his name was Scott, as far as remember) temper. More

I was so impressed that I was in an out of there in a half an hour for my oil change. And taking time from work to do it the timing was awesome! half an hour for my oil change. And taking time from work to do it the timing was awesome! More

They done a good job of repairs on my silverado. even tho it needed 2 trips even tho it needed 2 trips More

Always easy to deal with. I have an older Trailblazer with a lot of miles and it usually needs repairs other than routine maintenance. Always pleased with the work. I have an older Trailblazer with a lot of miles and it usually needs repairs other than routine maintenance. Always pleased with the work. More

Charged me an extra 1,995 on top of the price we agreed on. Sneaking hidden charges in on the paperwork and literally forged my name on 2 of them. Manager Travis Black called me yelling, swearing, and call on. Sneaking hidden charges in on the paperwork and literally forged my name on 2 of them. Manager Travis Black called me yelling, swearing, and called me names after I filed a small claim against them. I won the small claim and now have a judgement against them. Shaddy high pressure dealership that only cares about selling cars. Not the customers. More

They treated us fair happy as xxxx with our vehicle had a problem at first they fixed it will buy from them again thank you problem at first they fixed it will buy from them again thank you More

Terrible service experience. Didn’t start working on my car for 90 minutes after i arrived for my appointment. Took 3 hours to get tires car for 90 minutes after i arrived for my appointment. Took 3 hours to get tires More

My experience has left me with a car I am not satisfied with and a salesman who Wont help me other than to tell me they will only buy it back after 6 days fir a very very very low amount. I feel I was ripp with and a salesman who Wont help me other than to tell me they will only buy it back after 6 days fir a very very very low amount. I feel I was ripped off and way over paid, and not told the discounts they were applying. I should have looked closer I also was not told the prices had just recently dropped because the newer models were coming out the next day or so. I also was never offered any help in dealing with a totally brand new type of car concept , all electric, it is a big change if you ever go through it. My entire experience has left this car lover very depressed and stuck with a car that did not meet my expectations. Please learn from my mistakes, and do not trust your car salesman here. . Let me start by saying I love cars and I actually love car shopping. I went out to Shottenkirk Chevrolet to look at a new Bolt. I just wanted a test drive but I ended up making a mistake and purchasing a car. (never buy the deal, buy the car) The salesman was very nice they stayed late and worked hard to get us out in a hurry. I did fall for the negotiating by payment rather than by price, and I knew better, but that's on me. Just watch out for that. That was Wednesday at 9 PM. On Sunday and Monday I tried to get ahold of my salesman to tell him that this just wasn't the car for me. He did not reply. I sent a 2nd email with no reply on Tuesday. He had had some trouble with his email so I thought maybe that was why he was not replying. He had told me the email on his card was wrong so I called and was sent to voice mail. Still no reply until much later the next day The next day, Wednesday, he did return an email to me. I explained that after 6 days I needed to return this car (I originally tried Sunday) he said sorry nothing he could do they have a 3 day 150-mile return policy. He did say they could buy it back, remember this is not even 7 days later, but that it would be a substantially low offer and a big loss for me. I was crushed, I felt I was ripped off so bad and overpaid obviously, and my salesman Cole, was your stereotypical car salesman, only out to make a buck, and mustnot care about word of mouth or repeat sales. . He did explain that the new incentives really lowered the price of the car (that I bought less than a week ago). I am not sure why he didn't tell me that night, that 1) I could return it in 3 days if unsatisfied, and 2) that new incentives were coming out in the next couple of days. My last car buying experience from Jaguar was so awesome, that I was over trusting this time. I feel he could have reached out and checked on me since it was a brand new experience driving all all-electric car, but he did not. He has not offered any ideas or solutions other than I do not want to sell it back to them because I will get a substantially low offer. Like $9000 less than I paid a week earlier So Disappointed. I was trusting that my dealer would take care of me and put me in a good deal in a good car and make sure I was satisfied and that I would want to come back and buy another car. Please learn from my mistakes and find a trusting dealer and salesman, maybe online is the way to go More

Outstanding service on New Lease purchase Dave Balke, Internet Sales Mgr, assisted us with our new lease. He provided outstanding Customer Service. He was very thorough and provided more infor Dave Balke, Internet Sales Mgr, assisted us with our new lease. He provided outstanding Customer Service. He was very thorough and provided more information than most Sales individuals ever have. He followed up within a timely manner on all of our calls/Email. The Service Mgr. Korey Payne is who brought us to Shottenkirk and we now service all vehicles with you as well due to the outstanding service provided by Korey. He goes out of his way to meet all of our needs. We are very satisfied and will be sending all of our friends your way. Thanks again Dave and Korey!! More

Service and sales! Top notch Have had a wonderful experience with the service department for years and have now purchased a new vehicle from Shottenkirk and the experience was awe Have had a wonderful experience with the service department for years and have now purchased a new vehicle from Shottenkirk and the experience was awesome! Had a great time working with Griffin, Anthony, Shawn and Spencer and they did everything possible to get the best deal! It was awesome! More