Shottenkirk Chevrolet
Waukee, IA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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We called to schedule an oil change, scheduler told us you were open until 1:00. Arrived to find service center closed. Receptionist told us and others in the same situation that appointments are made t you were open until 1:00. Arrived to find service center closed. Receptionist told us and others in the same situation that appointments are made through a service and it wasn’t their fault or problem they had closed two hours earlier. General manager was very nice, apologized, gave us a coupon for a free oil change. When I picked my car up from the oil change the gentleman at the service desk made comments about my Tahoe being purchased from a different dealer but that I was willing to come in there and accept a free oil change from them. It disappoints me because I love my Tahoe, it’s my second one, I’m getting ready to purchase a new one and I don’t think I will be doing that here. More
We had problem s with check engine light after servicing. It took three visits but they worked hard at solving the problem. They did give us a loner car after the second visit. The last two visits were at It took three visits but they worked hard at solving the problem. They did give us a loner car after the second visit. The last two visits were at no charge to us and it appears the problem is solved. Dylan couldn't have been better. I always feel you can rate a business by how they solve problems with their service. Shottenkirk handled it very well. More
Great team effort by all to get us the best vehicle and best deal for our family! best deal for our family! More
Great availability of the vehicle I was looking to purchase. Buying process was smooth and easy. purchase. Buying process was smooth and easy. More
The service seems to have gone down from when I was there before. They could reproduce the transmission slipping. So I came and drove it with the tech. He thought he knew what he needed. I was told they ha before. They could reproduce the transmission slipping. So I came and drove it with the tech. He thought he knew what he needed. I was told they had the part and it would be done that day. I called them and found out a part had to be ordered. Then it was supposed to be done so again I called but they needed another day. I did get a call saying it was ready so we picked up. But the transmission is still doing the same thing. We are taking it back tomorrow so they can work on it again. More
Staff was less than eager to help us. Miss the complimentary car wash. Disappointed that our key fob issue has not been rectified through multiple efforts. In general, notice a drastic de Miss the complimentary car wash. Disappointed that our key fob issue has not been rectified through multiple efforts. In general, notice a drastic decline in customer service over the past couple years. Didn’t put a new next service sticker in the window, again. Simple stuff. Might be time to take our business elsewhere. More