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Shottenkirk Acura Huntsville - Service Center

Huntsville, AL

4.8
364 Reviews

364 Reviews of Shottenkirk Acura Huntsville - Service Center

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August 29, 2024

Honest, friendly service. Did not rush to make unnecessary repairs. Instead they informed me that they could not detect any issues at the time and made no repairs. Only charge More

by STERRELL1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 29, 2024

The service department at Shottenkirk Acura has been awesome to work with and they perform quality work. Alan Cornelison has been my service advisor multiple times; he is honest, caring, & kind. I often More

by DEBRAWROBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 28, 2024

Fast courteous will listen to problem and try to resolve it. Has serviced my Acura since 2003. More

by GOLGA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 28, 2024

Everyone is always friendly, helpful, knowledgable and gets things done in a timely manner!! Appreciate Andrew, Brian and Alan!! Really appreciated the loaner too!! More

by LANETTEBASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 22, 2024

The service department is one of the main reasons we continue to buy Acuras. This MDX makes 11 cars, vans and SUVs. More

by DONNIE STURGEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 19, 2024

Brian provided excellent customer service. He took the time to thoroughly explain all the details of the service and maintained me updated with the status of my car. Thanks for providing exce More

by lucollado10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

August 17, 2024

Alan is the best! He goes above and beyond to communicate thoroughly and truly care about his customers. More

by Hannah Roden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Shottenkirk Acura Huntsville responded

Hannah, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!

August 17, 2024

I've purchased two vehicles from this dealership, and we've always entrusted the care for them to its amazing service department. Alan is fantastic, with great knowledge of the vehicles and servicing. W More

by SHERYL.AUTHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennie Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Shottenkirk Acura Huntsville responded

SHERYL, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 16, 2024

Felt hopeless when they decided to not work on my vehicle just because the previous owner had aftermarket parts which was not my problem and refused to help me fix the issue. More

by MAYRASC76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Cornelison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-670-8180 and ask for one of our managers.

August 15, 2024

I've had wonderful service at Shottenkirk Acura Huntsville. Alan has been great to work with. More

by DAHARGETT
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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