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Shottenkirk Acura Huntsville - Service Center

Huntsville, AL

4.8
364 Reviews

364 Reviews of Shottenkirk Acura Huntsville - Service Center

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March 01, 2024

Service was and always is stellar. I was surprised to learn that now if you use a credit or debit card for service there is a service fee passed on to the customer. I can understand More

by PAMSTAUCH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Shottenkirk Acura Huntsville responded

PAM, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Acura Huntsville

February 29, 2024

Alan is always amazing. I could not be happier with the recent service I received at Shottenkirk Acura Service! My car unexpectedly had an electrical issue and Alan had it e More

by T Anderson
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

SERVICE ADIVSOR WAS VERY CORDIAL AND ATTENDE AND INFORMED ME OF POSSIBILIES OF FUTURE REPAIRS More

by JONES1910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Shottenkirk Acura Huntsville responded

JONES, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 23, 2024

Brian and the service department surpassed my expectations. We had an appointment but arrived 15 minutes early. Brian quickly explained what the service entailed and we were in/out in about 30 mi More

by WNEVANSJR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Calhoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 18, 2024

Adam was very professional. He took care of me while I was there. He’s a great reputation of accurate dealership and his knowledge is impeccable to anybody’s else. More

by TON.LUNDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Shottenkirk Acura Huntsville responded

TON, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!

February 13, 2024

Alan did a great job explaining the needed service and what the visit would entail. He made things very convenient for me, which I appreciated. There were no surprises on the price, everything was quote More

by TRACI.NAVARRETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Shottenkirk Acura Huntsville responded

TRACI, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 12, 2024

Alan is great! He explains my service and the. cost prior to actually doing the service More

by SUSANMCDONALD.OT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cornelison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shafer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Austin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kennie Conley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kohler Damson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not interact with anyone other than Alan
Feb 13, 2024 -

Shottenkirk Acura Huntsville responded

SUSAN, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 11, 2024

Thankful to have Brian at the Acura Dealership. He always makes sure that my car is serviced correctly before giving it back. And always explains enough, so that I understand. More

by ANGELMHENDRIX17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Shottenkirk Acura Huntsville responded

ANGEL, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 08, 2024

I have had a great experience each time I've gotten service. The staff and appointments are always very prompt, I'm kept well informed on my vehicles progress, and service gentlemen are extremely knowl More

by JEFFREY.ROBINSON618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Shottenkirk Acura Huntsville responded

JEFFREY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

February 06, 2024

it took three times to fix my flat tire. they were all very nice, but i had to bring the car back multiple times More

by ROBVANP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Shottenkirk Acura Huntsville responded

ROB, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Acura Huntsville

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