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Suss Buick GMC - Service Center

Aurora, CO

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21 Reviews

21 Reviews of Suss Buick GMC - Service Center

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November 19, 2023

AVOID! Don’t go here for car services! Take your car elsewhere! BEWARE - Poor Appointment System, Poor customer service, Nickel & Dime operations, Poor Comm More

by bjcooper33
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Harris
April 16, 2023

This is the second time I had to bring my vehicle with in a month!!! First time they had it for over a week!!!I was supposed to go pick it up to take it somewhere else when they called and said my vehicle wa More

by Tretofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cindy Peterson
March 25, 2023

DO NOT BRING YOUR CAR HERE! Only put one star because it would not let me put 0 stars. I have brought my car here a few times. The first time they had my car for at least 2 week More

by Maria m.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashly and Jason in service
November 21, 2022

I am on a trip from Boise and only brought one fob for my 2019 Yukon Denali. I replaced the fob battery (which before was very simple and required no further efforts). But this time it lost its code. Had More

by davidjohnson98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts dept
Nov 21, 2022 -

davidjohnson98 responded

And… just got two responses 1. saying thank you but our dealership is closed… 2. Thank you for your interest in buying a new car from us… What a joke!

Dec 13, 2022 -

Shortline Buick GMC responded

It appears you bought a new fob which you would find at the same price not matter what GM dealership you visited. Amazon does sell knock-off fobs at a lower cost and if you prefer buying knock-off products this is the cheaper way to go. Having the service dept. program your fob makes sure everything the fob should do is set correctly. It appears you were able to program your self and hopes this works for you. Thank you for buying the fob made for your vehicle and hope all is well in Boise.

September 12, 2022

This is the day after my last review. You think Mark called me? NO! Go see my last review. They do not give a xxxx. My car was checked in today at another GMC dealership and was given a c More

by pharoahkafele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor in sales
August 11, 2022

Very poor service! !! Was treated very bad from the service department! Scheduled an appointment weeks in advance!- They had my truck 9hrs and couldn’t complete a 45mi More

by Businessmoneysuccess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cindy Peterson
July 05, 2017

Terrible service manager - Brady Very poor service from Brady, the service manager, he told me to take my Buick Enclave I bought from them elsewhere and take my business elsewhere on More

by Sean McDaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brady - Service Manager
December 15, 2015

Lies from the Sales Team to the Service I can truly say that I thought my sales person was great, but empty promises on his end leads me to the kind but rip off sales department. I would say More

by Punkin08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Adams-Salesman and JD-Service
December 05, 2015

good service; I feel that I always get good work done there and have not had any bad experiences with the mechanical department. Workers are friendly and appointmen More

by judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember
November 03, 2015

WORST SERVICE DEPARTMENT In late July I bought a 2015 GMC 2500 Denali. My sales person was Nadia and she was a very nice woman. Sonja is the finance lady and she has been spec More

by Ali D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Cortez
1