Shirey Cadillac, Inc.

Peaceful Experience The buying process, from beginning to end was nice. I was not hounded by over zealous servers. The atmosphere was not one of chaos. Individualized The buying process, from beginning to end was nice. I was not hounded by over zealous servers. The atmosphere was not one of chaos. Individualized attention and a "work with you attitude". Was not mislead or mishandled in any way. Nice, friendly people to do business with. More

Just a little water please? Yesterday morning, 12-3-2018 my 82 year old Uncle's Cadillac broke down in the VA parking lot literally next door to Shirey Cadillac. It over-heated Yesterday morning, 12-3-2018 my 82 year old Uncle's Cadillac broke down in the VA parking lot literally next door to Shirey Cadillac. It over-heated & leaked water on the ground. I went to help him out. We walked next door to Shirey's Service Dept. to ask them for some water to put in his radiator so we could get him home. THEY REFUSED!!! Claimed they didn't have a container to put the water in??? Said he would have to purchase a jug of antifreeze. Okay, he was willing to do that even though I was totally insulted & wanted to walk out. Guy at the parts counter got the antifreeze & then started to ask a lot of personal questions. We said why, we are paying cash. He said to sell it to us, he has to set up an account in the computer and needs all his personal information!! Wow!!!!!!! We walked out & had the car towed to another dealership. No offer of help in any way, shape or form. Not even a cup of water. Had they been half-way courteous and/or helpful we would have had them fix it because of the convenience. I am insulted on how badly they treated us. What a bad experience! Update. Well guess what? Just found out he needs to buy a new, used Caddy due to the very costly repairs required. We are going shopping tomorrow. Guess where we will NOT go? Shirey Cadillac lost a sale over a little bit of water. Yeah, I'm kinda happy right now. More

Great customer service! Clarissa Collins is great! Dan the GM was also excellent to work with. Shirey Cadillac has friendly staff and my experience was excellent. Would reco Clarissa Collins is great! Dan the GM was also excellent to work with. Shirey Cadillac has friendly staff and my experience was excellent. Would recommend to family and friends. More

Great customer experience This is what buying a car should feel like. Five star experience beginning to end, also great follow up by our sales person the whole staff was great This is what buying a car should feel like. Five star experience beginning to end, also great follow up by our sales person the whole staff was great More

Awesome dealership and great people to do business with. Clarissa was excellent and Dan the GM was awesome too. Great place to buy a car the whole staff there dealership and great people to do business with. Clarissa was excellent and Dan the GM was awesome too. Great place to buy a car the whole staff there from sales to service are extremely helpful and great people to do business with. More

GREAT EXPERIENCE AND GREAT CUSTOMER SERVICE 10 STARS Great Customer Service!!!!!!! After a bad experience with another dealership the guys at Shirey Cadillac put all my fears about buying another Cadilla Great Customer Service!!!!!!! After a bad experience with another dealership the guys at Shirey Cadillac put all my fears about buying another Cadillac at ease. All of the staff is very very friendly and sooo helpful answered all of are questions and told us to come back anytime if we had more questions. I can not stress enough about the excellent customer service we received Shirey Cadillac will always have are business and will recommend them to everyone. Would give 10 stars if I could Ed Mansour was an excellent salesman not pushy at all he was more concerned if the car was a good fit for us and if I was comfortable driving it. More

Great experience friendly staff After a terrible experience at a dealer we used in the past. This dealership was a breath of fresh air. Everyone was friendly and helpful. Joe Lau After a terrible experience at a dealer we used in the past. This dealership was a breath of fresh air. Everyone was friendly and helpful. Joe Laulette was wonderful and supportive. I love my new Cadillac XT5. I would highly recommend this dealership. More

Great Purchase Experience This was our first experience with Shirey Cadillac. From start to finish the car buying process of our 2016 Escalade went very smoothly. Our salesma This was our first experience with Shirey Cadillac. From start to finish the car buying process of our 2016 Escalade went very smoothly. Our salesman Ed Mansour was extremely knowledgeable, professional and friendly. I would definitely recommend this dealership and our salesman. More

GREAT CUSTOMER SERVICE This is my 1st experience in purchasing with Shirey Cadillac. I was greeted by Rudy Serna (who has a very warm disposition, along with a very friendl This is my 1st experience in purchasing with Shirey Cadillac. I was greeted by Rudy Serna (who has a very warm disposition, along with a very friendly smile). He was confident and persistent, but not a pushy salesperson (which is a turnoff for me). He got all my questions answered and checked into getting them answered if he was not able to answer any. My overall experience with the company was a very positive one, and I would highly recommend others to consider purchasing their new vehicle at Shirey Cadillac. I most add, the General Manager, Dan, is also a great individual! If you have the opportunity to meet him, it will be a PLUS in your overall experience with Shirey Cadillac. Thanks Shirey.....Karen R. More

Car purchase experience! If your thinking about a purchasing a new or used I strongly suggest Shirey Cadillac in Oak Lawn, IL. The staff is very friendly and very customer or If your thinking about a purchasing a new or used I strongly suggest Shirey Cadillac in Oak Lawn, IL. The staff is very friendly and very customer orientated. More