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Shingle Springs Subaru - Service Center
Shingle Springs, CA
54 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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54 Reviews of Shingle Springs Subaru - Service Center
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February 08, 2018
Excellent, Reliable, Friendly Service Had a great experience for a major service repair. They were accurate, friendly and informative even when they were very busy. The Service Rep was als Had a great experience for a major service repair. They were accurate, friendly and informative even when they were very busy. The Service Rep was also excellent-- very efficient and reliable. Will go back again! More
by freeairpro
January 21, 2018
Parts/Service/Cashier Depts Staff very helpful and pleasant. We are on a first name basis. Most helpful with my 95 Legacy restoration over the summer! R. Kevin Ross, Placerv Staff very helpful and pleasant. We are on a first name basis. Most helpful with my 95 Legacy restoration over the summer! R. Kevin Ross, Placerville, Ca More
by Kev-O
December 22, 2017
Saved our vacation The first day on the road for a vacation, following sudden smoke and burning oil smell, we determined there was an oil leak at the filter. We contact The first day on the road for a vacation, following sudden smoke and burning oil smell, we determined there was an oil leak at the filter. We contacted several shops near our location and no one was willing to address the issue in a timely manner. We decided to drive back to the nearest dealership which happened to be Shingle Springs Subaru, spoke to Dawn Davenport in customer service, and she shared our situation with Service Advisor Mason Bright. Although the shop was all booked, he got a tech on our little Forester, found and repaired the problem, offered to WASH the car, and had us back on the road with nothing more than a "Have a safe trip"! AWESOME customer service More
by Happy camper
Employees Worked With
December 01, 2017
Exceptional service department Driving east out of Sacramento on a Saturday afternoon we noticed a strange noise coming from the front end of our 2017 Subaru. As we approached Shi Driving east out of Sacramento on a Saturday afternoon we noticed a strange noise coming from the front end of our 2017 Subaru. As we approached Shingle Springs we thought we should have it checked out and went to Shingle Springs Subaru where we met Mason Bright in the service department. He took the car for a short drive and suspected the noise was coming from a wheel bearing, but said the shop was booked solid for the next week but he would see what he could do. He said he would try to get a Tech to check the diagnosis on Monday and provided us with a rental car. Saturday evening he called and said that a Tech had checked the car and confirmed a wheel bearing was causing the noise and that he would try to schedule the work to be completed by the next Tuesday when we would be passing through town once again. First thing Tuesday morning he called and confirmed the car would be ready by noon. I've been driving for more than 60 years and have never experienced such friendly and responsive service from either a dealer or independent garage. I recommend Shingle Springs Subaru to any looking for a favorable dealer experience. More
by Dan
Employees Worked With
November 07, 2017
Always courteous, efficient and friendly service. I switched to Shingle Springs from a much closer Subaru dealership because the service is consistently excellent. No long waits, easy scheduling, cou I switched to Shingle Springs from a much closer Subaru dealership because the service is consistently excellent. No long waits, easy scheduling, courteous and friendly staff. The waiting room is attractive and love the coffee machine! I received a follow-up call the next day from a real live human and appreciate how my car is cleaned after every service, no matter how small. More
by Happy Customer
Employees Worked With
Jan Wasley
October 16, 2017
Nice experience. Super friendly! Explained the problem as well as the solution. Took the time to make me feel comfortable and instilled trust. Shuttle was also helpf Super friendly! Explained the problem as well as the solution. Took the time to make me feel comfortable and instilled trust. Shuttle was also helpful. More
by Dianna
Employees Worked With
Brett Kirschenmann
September 22, 2017
Great customer service! Top notch service, friendly, and professional. I have and will continue to recommend Shingle Springs Subaru to all my friends and family. Keep up the Top notch service, friendly, and professional. I have and will continue to recommend Shingle Springs Subaru to all my friends and family. Keep up the good work! More
by icamero
Employees Worked With
Jan Wasley
August 04, 2017
Great service department! Best service department I have ever dealt with. People are friendly, knowledgeable, and respect your time! The best part is that they take care of you Best service department I have ever dealt with. People are friendly, knowledgeable, and respect your time! The best part is that they take care of your vehicle the way you want them to. More
by ZKM
June 25, 2017
2015 Subaru Impreza w/ some problems. Shingle Springs Subaru is awesome! Bought a 2015 Impreza and 4 days later noticed a huge dent in the rocker panel. Emailed with no response...doesn't Shingle Springs Subaru is awesome! Bought a 2015 Impreza and 4 days later noticed a huge dent in the rocker panel. Emailed with no response...doesn't sound so great but keep reading. We noticed about a month later the front tires had uneven wear and the car pulled hard to the right...keep reading 😊 We took the car in for alignment under warranty and when the report came back it stated someone must have hit something on the right side to make the alignment that far off and tires were showing secondary rubber. I showed Mason the service tech my original email which got no response. After a few emails and phone calls I talked to Bryant (GM). He had my car rechecked for any issues, sent over to a local body shop to fix the dent and replaced the tires! I was originally very distraught when we discovered the issues because we saved a long time to pay cash for the car but Shingle Springs Subaru made everything right. They even gave us a fully loaded loaner car at no charge! We would highly recommend Shingle Springs to buy your next new or used car. The purchase process was nice, no pressure. They have an awesome coffee machine, tv and nice kids area for service appointments. More
by Brooke1712
June 15, 2017
Subaru Recall work appointments made easier! We took our Subaru to Shingle Springs Subaru for two different recalls. No one wants to go in for car repairs especially recall work. From the time w We took our Subaru to Shingle Springs Subaru for two different recalls. No one wants to go in for car repairs especially recall work. From the time we received the recall notices and called them, to the time they did the work they were extremely helpful and efficient. More
by gnjoy
Employees Worked With
Jan Wasley
