Shingle Springs Subaru - Service Center

Just a barber I own a barbershop in town. A small business man with a BIG appreciation for quality service. It's the little things. No matter what you do, do it to I own a barbershop in town. A small business man with a BIG appreciation for quality service. It's the little things. No matter what you do, do it to the best of your ability. Shingle Springs Suburu does that! More

Amazing service The service department here is always friendly, and thoughtful with any issue I may have. They are always willing to take the extra mile to make sure The service department here is always friendly, and thoughtful with any issue I may have. They are always willing to take the extra mile to make sure I'm safe in my vehicle hassle free. More

Needed help immediatley I contacted this dealership because my 2010 Subaru had all kinds of lights flashing and was running really rough. They made me an appointment for th I contacted this dealership because my 2010 Subaru had all kinds of lights flashing and was running really rough. They made me an appointment for the next day and it turned out to be an expensive fix. The parts being very costly. I had some idea of what the problem was and they confirmed it for me. Brett was very helpful and supportive because I wanted to take the time to contact Subaru's customer service to see if they would help out on the cost of the repair, even though it was out of warranty. I did not receive help from Subaru and opted to have the repairs done at this dealership. Brett kept me informed every step of the way and my car was ready when expected, including a nice wash job. I was very pleased with my entire experience at this dealership and would definitely return and recommend them to others. As an aside, I first contacted another dealership closer to my home and could not get an appointment for 2 weeks, even though I told them my car was basically inoperative. Not acceptable. I would drive the extra miles to Shingle Springs anytime because I appreciated the way I was treated from the first phone call to the completion of work. More

Crazy little thing Brandon Fisher, (Service Manager) and his back up Dawn, Stacey and Marissa, gave me a fantastic customer service experience from phone call to finish. Brandon Fisher, (Service Manager) and his back up Dawn, Stacey and Marissa, gave me a fantastic customer service experience from phone call to finish. It turned out to be a bad door sensor, which would sporadically drain the entire charging system, a tricky thing to diagnose but Brandon stuck with it. He was professional, polite and unflappable. Thank you Brandon and ladies for a great experience. More

Multiple visits for factory recall We are very happy with the Subaru we bought from Shingle Springs Subaru. All of the employees we dealt with were courteous, friendly and professional. We are very happy with the Subaru we bought from Shingle Springs Subaru. All of the employees we dealt with were courteous, friendly and professional. My only suggestion for improvement is that when Subaru acknowledges the need for a recall the part should be in stock at the dealership. It was a inconvenient to return to the dealership to have the analysis and then part installed. Initially the service technician I spoke with on the phone knew pretty much what the problem was because of the recall incidents. When I showed up at the dealership the part should have been there and installed. But instead the car was inspected and then I had to return to the dealership (40 miles from my home) to have the part installed. I close by saying we are very happy with our Subaru and the Shingle Springs staff. More

Delivery Specialist-excellence At the 6000 mile service, Claire Barnett gave me an in-service for my wife's 2018 Subaru Outback. She was excellent--very patient and very thorough an At the 6000 mile service, Claire Barnett gave me an in-service for my wife's 2018 Subaru Outback. She was excellent--very patient and very thorough and knowledgeable. It was a pleasure. She took as much time as I needed, and it never felt rushed. She is a definite asset to the dealership. More

Mason is awesome I bought my second Subaru from Shingle Springs - everyone since then has been great. This last Friday (Aug 3rd) - I went in for my oil change and my c I bought my second Subaru from Shingle Springs - everyone since then has been great. This last Friday (Aug 3rd) - I went in for my oil change and my car has been making a noise. Mason in service went above and beyond to seat down with me to go over the possibilities of the noise, update me half way through the inspection and then another update when things were done. Thank you Mason and Shingle Springs for always having great customer service. Wendi M. More

Windshield woes made better! Brett and Dawn in service were supportive and caring when I was fighting my insurance company to get my windshield repaired appropriately! They really Brett and Dawn in service were supportive and caring when I was fighting my insurance company to get my windshield repaired appropriately! They really care. More

By far the BEST! We LOVE the team at Shingle Springs Subaru! My husband and I have bought 2 new vehicles from them and always sing their praises. Tom Rockenbaugh is s We LOVE the team at Shingle Springs Subaru! My husband and I have bought 2 new vehicles from them and always sing their praises. Tom Rockenbaugh is so great to work with and super helpful. Mason in the service department always treats us right. We will always come back to this dealer! More

Great service all around! All around great experience. They really took care of me and did an amazing job on our car. Supper nice staff. I couldnt belive how easy the whole pro All around great experience. They really took care of me and did an amazing job on our car. Supper nice staff. I couldnt belive how easy the whole process was and who ever detailed our car is a rock star. You guys are awesome! Couldnt be happier. Thank you. More