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Shingle Springs Subaru - Service Center
Shingle Springs, CA
54 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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54 Reviews of Shingle Springs Subaru - Service Center
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May 02, 2023
People at the dealership are great. My service writer the last 2-3 times was the same person, Anthony Ortega, and he was professional and timely with updates. Great attitude as well. My service writer the last 2-3 times was the same person, Anthony Ortega, and he was professional and timely with updates. Great attitude as well. More
by clark9936
Employees Worked With
Anthony Ortega
April 12, 2023
It's been over a month and I wanted to reply almost immediately, but the time allowed me to cool down and truly assess the issues. This was a $500 device that did NOT meet any expectations. My car i immediately, but the time allowed me to cool down and truly assess the issues. This was a $500 device that did NOT meet any expectations. My car is still under full warranty and that is the main reason I take it to the Subaru dealership for all services. Also, I really enjoy the customer service there. But this time was different. First of all, the service for 70k was $175 and it was supposed to include all the usuals. That said, they seem to have used the cheapest fluids to replace my car, my windshield fluid froze every time. For perspective, the jiffy lube in town will add all the fluids (High quality) and tire rotation for about $100 and they use the appropriate grade for the place I live. I live in Tahoe and yes, it freezes here. On top of that, Brandon did NOT have my car washed at the end and overall, the experience made me feel like you treated me and my car like a piece of trash. I told Brandon at the begging that I had been having issues with the battery and that it had been replaced in the past 2 years and at least three times before that. He charged me for the battery test (I consider that to be Subaru’s cost because they are dealing with the warranties, etc, and should not have been charged to me, as it is a relatively new battery and my car is still under warranty. Also, Brandon runner it as a 7year old battery, not 2). I was charged about $200 for it all and the battery is again having issues!!!! I have had problems again starting my car twice in the past month! Again, I could have bought myself a “top shelf” battery for less than half the cost to do it through the dealership. Finally, I also requested that the front and back windshield wipers be replaced. That added another $100+ and, surprise! They are already ruined! Leaving a streak through the middle with less than a month of use. Needless to say, I could have bought better quality ones somewhere else and saved myself the trouble, expense, and frustration. I must say, unless these issues are acknowledged and solved I will never again take my car there and I will deal with the mechanics in town who took care of my previous cars marvelously, for a fraction of the price. It is by far not the easiest option to drive all the way to shingle springs from Tahoe, but it was my impression that my car would get the best parts and service there, clearly, I was mistaken. More
by DP
Employees Worked With
January 02, 2023
Want to make the client happy, follow up never try to talk you in to work that is not needed talk you in to work that is not needed More
by dansk
May 16, 2022
There is a whole lot more to this story but not enough room here. This dealership said that the transmission in my 2021 Outback was failing (at under 15,000 miles,) and that they would have the transmiss room here. This dealership said that the transmission in my 2021 Outback was failing (at under 15,000 miles,) and that they would have the transmission that week and it would be done by the end of the week. Jump forward 3 days and they call me saying that Subaru of America wants to send their own tech out to make sure that it is failing since it is over a $10,000 job. The SOA tech comes out and floors my car down the road and back once (I have dashcam footage of the entire time it was in the shop) and says no it's not failing I think it’s a boost issue. Then the tech calls back the next day and says it's not a boost issue, that’s how it's supposed to be, the car is fine. I raised xxxx, as far as I’m concerned this is a safety issue, they said the transmission is failing and now were going to let a potentially unsafe car leave their. I will admit I was and am still upset so I rattled the dealers and SOA’s cage. Now probably 6 months go by, and the car is having other issues. I take it back to the dealership to address those issues and get a rental car. Now I should point out this rental car is hammered, dents and nicks everywhere, bumper hanging, every single rim scratched, stuff like that. My wife just had this rental from them 3 days previously and noticed and pointed out all the damages then so when I picked it up, I pointed out that the car was damaged again and wanted to make sure the paperwork was notated. The kid pointed to some little x’s on the image of the car on the paperwork and said that it was notated that there were damages. Now it is my fault I didn’t take pics of the car when I picked it up, but my dad had just been admitted to the hospital that day and was in critical condition, so I had other things on my mind at that moment. I really didn’t expect this dealership to lie about the condition of the car and falsely accuse me of something I didn’t do. I left the dealership at 4:23PM Wednesday, Feb 16th, and drove from the dealership to the grocery store and then to my house totaling 28.9 miles. The next day I called the dealership and informed them what was going on with the rental, they asked me to bring it back when I could. I went from my house to a customer’s and then to town to get some lunch and back home totaling another 38.7 miles. I was busy with work that day so I couldn’t bring it back till the next day. Then the next morning Friday the 18th I brought the car back driving straight from my house to the dealership totaling another 19.4 miles (I have google maps data that can prove all this.) They didn’t look over the car, didn’t say anything, just checked me out like normal. So, I drove the car 87 miles total and had it for less than 48 hours. The next week Feb, 23rd I get a call from the dealership on the day I am moving my dad in on hospice, and they are trying to tell me that I damaged their car, and they are going to put a claim on my insurance. I explained to them that I didn’t do anything to it and my wife had the car 3 days previous with all the same damages. I went rounds with the desk people and ended up getting the owner of the dealership (Bryan in case anyone was wondering) who had an attitude and promptly told me they have pictures of how the car was when I got it and that the damages weren’t there. I explained that was impossible considering that my wife had the car 3 days previous, and the damages were there and that if he touched my insurance, I would see him in court because I hadn’t done anything to his car. He got all upset and told me he would fix his own f’ing car and to stay away from his dealership that he wouldn’t be completing my warranty repair work. I have filed a report to the CDI for the fraudulent insurance claim and will be following up with a BBB, and Bureau of Automotive Repair complaint. I 100% will get a lawyer and go after them if they continue and we will never own a Subaru again either way. More
by WillS
Employees Worked With
June 17, 2021
I have had to go to a number of other Subaru dealerships to have one thing or another done. I would say that hands down, this dealership is the best place I have ever been to. They take care of their client to have one thing or another done. I would say that hands down, this dealership is the best place I have ever been to. They take care of their clients better than anyone. Mason went out of his way to insure that I would get a refund for a repair, done in another state, that should have been covered under an extended warranty. I really appreciate the time he spent trying to solve the warranty issue as well as the repair that I came in for. More
by Bedfordj
Employees Worked With
October 18, 2019
Great Service I came in to have my brakes done and also address a rattling noise. Brett took terrific care of me and was super helpful to find the issue not have I came in to have my brakes done and also address a rattling noise. Brett took terrific care of me and was super helpful to find the issue not have me to do work that was not needed yet. Another mechanic at another shop had said I needed back brakes but Brett let me know I still had some life left on them. The rattling noise was fixed and we did the work needed.Will come back in the future. More
by mquinn
Employees Worked With
Brett Kirschenmann
August 31, 2019
Fantastic Service department I had a recall on my 2013 Subaru Impreza that was going to take a few days to fix. The service Department was unbelievable at accommodating my schedul I had a recall on my 2013 Subaru Impreza that was going to take a few days to fix. The service Department was unbelievable at accommodating my schedule and making sure that they met my needs. They were friendly, fast and my car smelled and looked beautiful after the service performed. I will go back every time to this dealerships service department. More
by mom of two
August 28, 2019
Great customer service I took my car to Shingle Springs Subaru for a recall and to have them look at my AC which was working sporadically. They fixed the recall problem pro I took my car to Shingle Springs Subaru for a recall and to have them look at my AC which was working sporadically. They fixed the recall problem promptly and said that the AC needed a new compressor. The car was fairly new, 50,000 miles so the technician, Mason, called Subaru and got the cost covered by a warranty even though I didn't have a warranty. He asked if I wanted it fixed right then while I was there. The dealer is an hour from my house so I said yes and it was fixed in 90 minutes. It saved me many 100's of dollars that Mason was able to get the cost covered by Subaru. I was so impressed that Mason did that. I thanked him profusely. I will definitely take my Subaru back to that dealership for problems, even though I hope I don't have any. I bought the Subaru because so many people say love theirs and it doesn't have many service problems. The customer service was excellent. More
by N. Hofmann
Employees Worked With
August 27, 2019
Purchase and service I was only able to afford a used car. Tom at Subaru sales and Mason also at Subaru in service dept. found me a used Outback with very low mileage. I I was only able to afford a used car. Tom at Subaru sales and Mason also at Subaru in service dept. found me a used Outback with very low mileage. I am very pleased. More
by dianalynnstauffer
August 08, 2019
Very nice and helpful people! The employees, including Brett, were very efficient, professional and kind. The waiting area was very nice and comfortable. Nice cashier too when I ch The employees, including Brett, were very efficient, professional and kind. The waiting area was very nice and comfortable. Nice cashier too when I checked out. Thank you More
by Paula
Employees Worked With
Brett Kirschenmann
