Shingle Springs Subaru

Needed help immediatley I contacted this dealership because my 2010 Subaru had all kinds of lights flashing and was running really rough. They made me an appointment for th I contacted this dealership because my 2010 Subaru had all kinds of lights flashing and was running really rough. They made me an appointment for the next day and it turned out to be an expensive fix. The parts being very costly. I had some idea of what the problem was and they confirmed it for me. Brett was very helpful and supportive because I wanted to take the time to contact Subaru's customer service to see if they would help out on the cost of the repair, even though it was out of warranty. I did not receive help from Subaru and opted to have the repairs done at this dealership. Brett kept me informed every step of the way and my car was ready when expected, including a nice wash job. I was very pleased with my entire experience at this dealership and would definitely return and recommend them to others. As an aside, I first contacted another dealership closer to my home and could not get an appointment for 2 weeks, even though I told them my car was basically inoperative. Not acceptable. I would drive the extra miles to Shingle Springs anytime because I appreciated the way I was treated from the first phone call to the completion of work. More

Crazy little thing Brandon Fisher, (Service Manager) and his back up Dawn, Stacey and Marissa, gave me a fantastic customer service experience from phone call to finish. Brandon Fisher, (Service Manager) and his back up Dawn, Stacey and Marissa, gave me a fantastic customer service experience from phone call to finish. It turned out to be a bad door sensor, which would sporadically drain the entire charging system, a tricky thing to diagnose but Brandon stuck with it. He was professional, polite and unflappable. Thank you Brandon and ladies for a great experience. More

Multiple visits for factory recall We are very happy with the Subaru we bought from Shingle Springs Subaru. All of the employees we dealt with were courteous, friendly and professional. We are very happy with the Subaru we bought from Shingle Springs Subaru. All of the employees we dealt with were courteous, friendly and professional. My only suggestion for improvement is that when Subaru acknowledges the need for a recall the part should be in stock at the dealership. It was a inconvenient to return to the dealership to have the analysis and then part installed. Initially the service technician I spoke with on the phone knew pretty much what the problem was because of the recall incidents. When I showed up at the dealership the part should have been there and installed. But instead the car was inspected and then I had to return to the dealership (40 miles from my home) to have the part installed. I close by saying we are very happy with our Subaru and the Shingle Springs staff. More

Disrespected and spoken down to I went in today to check out some cars and I was helped by a Mr Jeff Talent. He was condescending and rude. At the end he pressured me not in a nice w I went in today to check out some cars and I was helped by a Mr Jeff Talent. He was condescending and rude. At the end he pressured me not in a nice way to buy the car. I would reccomend trying Thompsons first. They were at least professional. More

Excellent experience from Start to Finish Exceeded expectations from every aspect. Initial contact through test drives and car selection went super smooth. We then waited for the car to Exceeded expectations from every aspect. Initial contact through test drives and car selection went super smooth. We then waited for the car to arrive and after a final check decided to purchase. What a great experience with a mellow atmosphere all the way through. Thank you Shingle Springs Subaru. My first Subaru. Looking forward to the years ahead. More

Best car buying experience ever!!! I wanted to let you know about the TOTALLY WONDERFUL experience I had 09/25/18 purchasing my second car from your dealership in Shingle Springs. I had I wanted to let you know about the TOTALLY WONDERFUL experience I had 09/25/18 purchasing my second car from your dealership in Shingle Springs. I had done some research on the vehicles I was interested in and felt well prepared for my car shopping trip. Before I left work I’d emailed the on line sales department for a couple of quotes and headed up the hill. I was greeted by a salesperson who was friendly and polite and when I told him I’d requested some on line quotes he immediately went to find Daniel. First off, I was excited to see the on line prices were thousands cheaper than the advertised prices. I was already winning! Daniel was professional but in a personable friendly way and he showed me everything I wanted to see, even offering to go get the cars so my daughter and I wouldn’t have to walk. I fell in love with the 2018 Impreza 2.0 hatchback that I’d requested the online price for and took it for a test drive. I LOVED it! I felt no pressure to buy as the online price was good for 72 hours with 500.00 deposit (as long as the car didn’t get sold to another buyer) and offered to put the 500.00 required deposit to hold it while I did a little more research. As I pulled out my checkbook to write the deposit, Daniel said “I can see you really love this car and I want to put you in it today. How can we do this?” I told him the bottom line was money and I wanted a car payment for 5 years and under 500.00 with a 100,000 mile warranty plus only had a minimal amount to put down, etc. I thought I was asking the impossible. He disappeared (maybe to go talk to you, as you passed us leaving the building while he was showing me the features on my wonderful new car, he told me you were involved) and came back a few minutes later with a deal better than I’d imagined. SOLD! Off to the finance manager Paula. I was prepared for a hard seller like the gentleman finance guy I had 5 years ago, but no! She was super friendly and easy going and I liked her style so much that I bought the CILAJET as I really felt like she was interested in me and had my best interest at heart when offering it. She was amazing as she continued to chat with us while multitasking the tons of paperwork required for the purchase. She never lost her smile or good humor. You have a real gem there. She’s a keeper! Paula passed me back to Daniel and he proceeded to try to teach me all the really cool stuff that my car can do. He was patient and let me interrupt to ask questions while still guiding me thru all the bells and whistles. Even offered to come to my house if I couldn’t get the garage door opener to pair with our home mechanism. This is my 5th brand new car purchase in my lifetime and I’ve never had a better experience. I want to also mention how fabulously I’ve been treated by both Jan and Mason in the service department. This is how you make customers for life. Keep doing what you’re doing. More

Excellent experience br Tom Team Leader and Justin tech supp Great experience and great people. Only wish Tom was still selling Vienna dogs! Found exactly the car we were looking for at a reasonable price. Howev Great experience and great people. Only wish Tom was still selling Vienna dogs! Found exactly the car we were looking for at a reasonable price. However the dealership should had matched the price of my trade in that was offered by the Subaru dealership in Roseville. It was 200.00 below of the Autonation dealership when I was told “they all use the same 3rd party”. I feel I’m owed $200.00. Overal though a great experience. Would definitely shop there again........ More

Delivery Specialist-excellence At the 6000 mile service, Claire Barnett gave me an in-service for my wife's 2018 Subaru Outback. She was excellent--very patient and very thorough an At the 6000 mile service, Claire Barnett gave me an in-service for my wife's 2018 Subaru Outback. She was excellent--very patient and very thorough and knowledgeable. It was a pleasure. She took as much time as I needed, and it never felt rushed. She is a definite asset to the dealership. More