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Sherman Dodge Chrysler Jeep RAM - Service Center

Skokie, IL

3.8
540 Reviews

540 Reviews of Sherman Dodge Chrysler Jeep RAM - Service Center

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April 13, 2021

Quoted me $950 for a window power motor. I had it done elsewhere for $265. You marked up a $50 part to $425. I will never do another repair there. I have had previous outlandish charges and do no trust t More

by jobohn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Netzel, Zach Gertler, Christopher Palo
Apr 13, 2021 -

Sherman Dodge Chrysler Jeep RAM responded

Hello jobohn, although we are discouraged to hear about the experience you had here at Sherman Dodge Chrysler Jeep RAM, we thank you for your feedback. We take negative feedback very seriously which is why we’ve always been known for providing the utmost service to all of our customers. Rest assured, that we will take your comments to be shared within our team. Thank you again and we hope to have the opportunity to serve you in the future.

April 13, 2021

David is an asset to the company. The way he deal with his customer is highly professional, much appreciated the way he did. Thanks David. More

by fnoel1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Apr 14, 2021 -

Sherman Dodge Chrysler Jeep RAM responded

Thanks, fnoel1212, we appreciate the kind words! We care tremendously for our Sherman Dodge Chrysler Jeep RAM customers and it’s exciting to know this passion shines through David and the team! Please feel free to visit us anytime!

April 13, 2021

The service at Sherman Dodge is always great. Angel and Fawaz made it the visit easy and personable. I trust that I am always going to leave happy about the visit More

by ingridv75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel and Fawaz
Apr 13, 2021 -

Sherman Dodge Chrysler Jeep RAM responded

Thanks, ingridv75, we appreciate the kind words! We care tremendously for our Sherman Dodge Chrysler Jeep RAM customers and it’s exciting to know this passion shines through Angel, Fawaz, and the team! Please feel free to visit us anytime!

April 11, 2021

I was charged for something that was not run by me first. Next thing I know I’m being told my truck is ready and they’ve already completed the job. On top of that? My receipt was not even detailed. More

by O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Netzel, Zach Gertler
Apr 13, 2021 -

Sherman Dodge Chrysler Jeep RAM responded

Hello O, although we are discouraged to hear about the experience you had here at Sherman Dodge Chrysler Jeep RAM, we thank you for your feedback. We take negative feedback very seriously which is why we’ve always been known for providing the utmost service to all of our customers. Rest assured, that we will take your comments to be shared within our team. Thank you again and we hope to have the opportunity to serve you in the future.

April 10, 2021

The mauntance departament did not want to fix on warranty issue. Thet state: it doesnt make senrence. I went to fix the remote control starter. Angel the manager finally agree to loik at it. At the end they More

by ANA.V.HERNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angel
Apr 13, 2021 -

Sherman Dodge Chrysler Jeep RAM responded

Hello ANA.V.HERNA, although we are discouraged to hear about the experience you had here at Sherman Dodge Chrysler Jeep RAM, we thank you for your feedback. We take negative feedback very seriously which is why we’ve always been known for providing the utmost service to all of our customers. Rest assured, that we will take your comments to be shared within our team. Thank you again and we hope to have the opportunity to serve you in the future.

April 09, 2021

Did not want to give me a loaner and I came 22 miles. When I came back to get my Ram 1500, I was told by numerous employees to return it to Sherman Dodge and enterprise would pick it up. The service cord More

by BWMITCHELL11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abe Mustafa, Frank Flewelling, Christopher Palo
Apr 09, 2021 -

Sherman Dodge Chrysler Jeep RAM responded

Hello BWMITCHELL11, although we are discouraged to hear about the experience you had here at Sherman Dodge Chrysler Jeep Ram, we thank you for your feedback. We take negative feedback very seriously which is why we’ve always been known for providing the utmost service to all of our customers. Rest assured, that we will take your comments to be shared within our team. Thank you again and we hope to have the opportunity to serve you in the future.

April 08, 2021

The worst service As even to say I’ve seen nothing worse. Picking up my truck to even watch the “service advisors” dodge clients and play like the actual person who “advised” them wasn’t there while h More

by info84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Cervantez, Zach Gertler
April 07, 2021

Helpful and great service 10 points 10.10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 More

by JOGALDEZ2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Gertler
April 03, 2021

Zach was a pleasure to work with in the Service Department. Personable, understanding, and most important, he got the job done! A pleasure to work with. More

by David
Recommend Dealer
Yes
Employees Worked With
Martin Kuprowski, Jason Ryan, Lukas Domagala
Apr 05, 2021 -

Sherman Dodge Chrysler Jeep RAM responded

Thanks, David, we appreciate the kind words! We care tremendously for our Sherman Dodge Chrysler Jeep Ram customers and it’s exciting to know this passion shines through Zach and the team! Please feel free to visit us anytime!

April 02, 2021

Great service in and out mechanic mechanic did great work the service writer also did great workThe entire person now was awesome great experience I would recommend the Dealer to anybody More

by TORRES.ANIBAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Makowski
Apr 02, 2021 -

Sherman Dodge Chrysler Jeep RAM responded

Hi TORRES.ANIBAL, we’re really happy to hear about your positive experience with us! This makes Sherman Dodge Chrysler Jeep RAM stand out from the rest because your feedback reflects on our team. Our staff appreciates the review and looks forward to assisting you in the future!

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