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Sherman Chevrolet Cadillac - Service Center

Sherman, TX

4.5
614 Reviews

614 Reviews of Sherman Chevrolet Cadillac - Service Center

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January 23, 2025

Worst dealer experience ever. Doubled the estimate from what I was told over the phone. More

by Traveldaniel3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Doss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Sherman Chevrolet Cadillac responded

Hello, we regret hearing that you had a negative experience with us, We appreciate you bringing this experience to our attention. but would appreciate the chance to turn your experience around. If you are willing, please contact our service manager Justin Doss at 903-893-4341 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 22, 2025

Sales and service departments are great. Justin and Eric in service are wonderful. Rachel is the one you want to talk to in sales. Matt in finance is awesome and Ryan the manager is incredib More

by JASMIN.BL.DELAGARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Viers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Lifsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Hiberd
Jan 22, 2025 -

Sherman Chevrolet Cadillac responded

Hi Jasmin, Thank you for taking the time to share your experience. Justin, Eric, Rachel and Ryan work very hard and are always so pleased to hear positive reviews from our customers. If you ever have any questions, please give us a call. We're always here for you. Welcome to the Eldorado Family!

January 22, 2025

Service has always been great ! Justin and Stone do a great job taking care of my needs . More

by ATRAVIS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Sherman Chevrolet Cadillac responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Sherman Chevrolet Cadillac. and we hope to see you again.

January 21, 2025

Service was a 2. 5 hour job, they had my car for 30 hours. Dropped vehicle off at 8:30 am and they didnt even start on it until the next day mid morning. That was with More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stone
Jan 22, 2025 -

Sherman Chevrolet Cadillac responded

Hi, Walter thank you for taking the time to leave us feedback about your experience with us. Please contact our service manager Justin Doss at 903-270-3770 when you have an opportunity, and we will be more than happy to try and turn your experience around.

January 18, 2025

Excellent service and friendly staff that go above and beyond for the customers. Thank you. More

by DEANROD72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Sherman Chevrolet Cadillac responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Sherman Chevrolet Cadillac. and we hope to see you again

January 17, 2025

I love this dealership and wouldn’t buy a car anywhere else. All of their employees are top notch. They care about their customers and treat them like family. More

by lmcrae7791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Jan 21, 2025 -

Sherman Chevrolet Cadillac responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or better yet come by and see us.!! Thank you again for choosing Sherman Chevrolet Cadillac. and we hope to see you again.

January 17, 2025

The appointment on line was easy and the service was done efficiently. The wait time was acceptable. More

by CATFIELD12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Jan 21, 2025 -

Sherman Chevrolet Cadillac responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Sherman Chevrolet Cadillac. and we hope to see you again.

January 16, 2025

Stupendous, extravagant, amazing, supercalifragelisticexpialidocious, awe inspiring, miraculous, sexy, debonair, timely, charitable, charming, clean, intelligent, and experienced More

by COLT1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Sherman Chevrolet Cadillac responded

Hello, we appreciate your positive review about your recent experience with us! Thanks for the recommendation and have an amazing day!

January 15, 2025

Very nice customer service. Quick to get my oil changed and tires rotated. Was a very good experience More

by jmosschevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Sherman Chevrolet Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest and welcome any suggestions on how we can improve your experience,

January 15, 2025

Seamless and quick, they nailed it. Super happy with every step, calling was a breeze, repair was same day, highly recommend. More

by Booker19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Sherman Chevrolet Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest and welcome any suggestions on how we can improve your experience,