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Sheridan Nissan
New Castle, DE
525 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 525 reviews
April 09, 2026
Had a warning light/service now indicator on my 2022 Outlander. Immediately made appointment. However shortly after making appointment the service light warning was no longer showing. A pic of the warni Outlander. Immediately made appointment. However shortly after making appointment the service light warning was no longer showing. A pic of the warning is below. Still took car for precaution and added oil change for service. A red flag popped up when I arrived and Sheridan claimed the VIN I gave over the phone was not valid. I had an insurance card that had the VIN and even after viewing the Insurance card and double checking, Shaeridan was still claiming the VIN does not exist. Had my wife print out NHTSA and drop it off. When I showed my car in the NHTSA database, magically they "found" the error. After diagnostic, no codes but serviceman found a problem and wanted to charge me over $700 for a front suspension repair that I knew would be covered under warranty and Sheridan said it wasn’t covered under the manufacturer 5yr 60k warranty. My 2022 has 56k. I called and spoke to Mitsubishi corporate and was informed the service is covered under the manufacturer warranty and doubled checked with the ACTUAL warranty booklet that came with the car. Mitsubishi rep said Sheridan never initiated a service order to even see if the repair was covered under warranty. Mitsubishi corporate suggested to get in writing that they will not cover. I have attempted to contact Sheridan for days and Sheridan will not reach back out. Mitsubishi corp said I should go to a different Mitsubishi dealership. The owners only reply to positive reviews and neglect to address poor reviews. Says a lot about the ownership team More
by Peterolivian
Employees Worked With
Bill
April 09, 2026
Took car for service. Wanted to charge me over $700 and would not honor manufacturer 5yr 60k warranty. I spoke to Mitsubishi corporate and was informed the service is cove Wanted to charge me over $700 and would not honor manufacturer 5yr 60k warranty. I spoke to Mitsubishi corporate and was informed the service is covered under the manufacturer warranty and they suggested going to a different dealership More
by Peterolivian
Employees Worked With
Bill
February 02, 2026
I called in expressing my concerns about my vehicle. When I brought my car in the issues were quickly addressed and my vehicle was fixed promptly and runs smoothly. I will definitely be back for any fut When I brought my car in the issues were quickly addressed and my vehicle was fixed promptly and runs smoothly. I will definitely be back for any future repairs. More
by Letitiacrtr
Employees Worked With
Bill
January 31, 2026
The interaction started well. But I was tought that when you make a deal you are expected to live up to that deal. Some minor repair work was needed to the silverado I purchased ( But I was tought that when you make a deal you are expected to live up to that deal. Some minor repair work was needed to the silverado I purchased (TPM sensors were going bad). Not only did they have me make one trip (1.5 hours round trip) only to tell me they were not ready for me and they would let me know when to return. But than they figured that they would only replace the 2 TPS that had actualy already failed rather than the 4 they told me they would replace. Thos all because they figured they could do them in house but fou d out they had to take it to a dealer to get them programed so it was going to cost more than they anticipated when they made the deal (not my problem... you made the deal!). Long story short, Sheridan Nissan on the corner of us13 and 273 in Newcastle delaware will not be getting any repeat business from me, anyone who asked for recommendations and a few face book posts telling people that Mike Bellina is not the straight shooter he claimes to be. Hope this helps More
by ddaskinner
Employees Worked With
Mike Bellina
