Sheridan Ford - Service Center

Excellent Arrived around 7:00 am for service visit. Got right in. Work was done by 9;00 am, including a wash. This was my first service visit at Sheridan Ford. Arrived around 7:00 am for service visit. Got right in. Work was done by 9;00 am, including a wash. This was my first service visit at Sheridan Ford. Great experience More

Poor customer service Made appt for thermostat repair, was told wait time for would be 2-2 1/2 hrs. Waited 7 hrs. (They knew I was waiting) Was not given updates by advisor Made appt for thermostat repair, was told wait time for would be 2-2 1/2 hrs. Waited 7 hrs. (They knew I was waiting) Was not given updates by advisor at any time. I had to seek info from other advisors there. Was never offered apology when finally completed and lame excuse for cause. I understand things come up and wait times are approximate, but this was a bit extreme. A short "sorry for the wait" and a decent explanation would have led to a different review. More

Tecall Super quick and friendly and I had an appt within a few days. Hardly any wait time both times I went there. Highly recommend for service! Super quick and friendly and I had an appt within a few days. Hardly any wait time both times I went there. Highly recommend for service! More

Received Excellent Customer Service today Went to Sheridan Ford because other dealerships in the area were unable to reprogram my keys. Carman Ford was a disaster, they wanted double the money Went to Sheridan Ford because other dealerships in the area were unable to reprogram my keys. Carman Ford was a disaster, they wanted double the money Sheridan charged and wanted an additional 60 dollars to simply write down the door pad code! Plus Carman guys were obnoxious and frankly not very bright. Elkton Ford told me they could do the job and failed b/c they were unable to cut my key with the machine they had. Porter Ford said the machine was 15 thousand dollars and they could not cut a Ford Fusion side cut key, and they would have to send it out. Plus they cost almost double for the same service as well. So having struck out I was very pleased to hear on the phone Sheridan Service can get the job done. I was skeptical but it was an awesome experience. Tara helped me on the phone to make sure I did not waste a trip, they did indeed have the "expensive" key cutter, and they also reprogrammed the keys at the lowest price of all the dealers. It took less than an hour, they were kind, knowledgable, and efficient. All of which were the opposite of Carman Ford big time. They even put the door code on my receipt at no extra charge, SO thank you Sheridan! You guys rock. BTW, they have a Shelby Ford pickup in the showroom. 101,000 dollars. No, that is not a typo. There was also one in the service lane with me when I was there today. Who is buying these things?! More

service department is awful Completely unprofessional. Their service department is awful. Had to bring my vehicle in twice for the same thing. STILL NOT FIXED! I would never retu Completely unprofessional. Their service department is awful. Had to bring my vehicle in twice for the same thing. STILL NOT FIXED! I would never return there. More