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Sheridan Ford - Service Center

Wilmington, DE

4.0
215 Reviews

215 Reviews of Sheridan Ford - Service Center

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April 13, 2025

I have dealt with Sheridan for over 30 years and have always been satisfied with their service. More

by KWilder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
April 08, 2025

Excellent Serveice, wait time was less then thought, car worked great once given back. Thank You More

by Willard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
March 14, 2025

My truck was taken in on time and I got it back the same day will definitely bring my truck again More

by Samuel Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Martinez
December 23, 2024

Fast and competent service staff. The work completed was thorough and complete. Provided adequate responses to my vehicle concerns. More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
November 23, 2024

Great customer service from the whole staff nick was a pleasure to work with and he made the process easy More

by Shamika baynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rodney
October 15, 2024

Communication (or LACK thereof) from this Untrustworthy business was horrible from beginning to end. No follow up from the Untrustworthy sales manager or the Untrustworthy general manager. Not to mention More

by TJtheGreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Price
September 30, 2024

Great service department! They have been doing the service work for my hybrid Maverick and my prior vehicle the Ford Fusion. Thanks Again More

by mrslindamguthrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
September 29, 2024

Rick was very nice he helped get my car back on the road and was able to go to my next job More

by Ttb2135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
September 12, 2024

When I got there there was only one advice who wasn't calling me over to help. He was too busy talking to the techs. Then while he's checking me in he gives me a hard time about the wipers I brought with More

by Brinagreis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
August 13, 2024

Horrible service didn’t do what I asked. Later called after I told them to do what I initially asked and found more problems. Never replaced cabin filter. Over past 15 years I purchased t More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
R Griffin
Aug 15, 2024 -

Sheridan Ford responded

Thank you for your feedback, and I’m truly sorry to hear about your recent experience with us. This is certainly not the level of service we strive to provide, especially given your long history with our dealership. I’d like to address each of your concerns: Service Requests: It’s clear that we did not meet your expectations with the services performed. I apologize for any miscommunication or oversight regarding your cabin filter and the additional issues found later. I’d like to make this right. If you could provide your contact information, we would be happy to review your service records and arrange for any necessary follow-up at no additional cost. Service Fees: I’m sorry to hear about the confusion regarding our service fee for credit card transactions. We aim to be transparent about all charges, and I regret that this was not communicated effectively at the time of your service. Your feedback is invaluable, and we will work on improving how we present this information to our customers. Future Visits: We truly value your loyalty over the past 15 years and are disappointed to hear that we have lost your trust. We would appreciate another opportunity to regain it. If you’re open to it, please contact me directly at 302-319-3951 or csheridan@sheridanautogroup.com, and I’ll personally ensure that your concerns are addressed. Thank you for bringing these issues to our attention. We hope to resolve this to your satisfaction and have the chance to better serve you in the future. - Chip Sheridan

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