Sheridan Ford

Outstanding Dealership & People We were in the market for vehicle for our daughter. Carol Fahy promptly responded to our internet quote request and we arranged to stop by the dealer We were in the market for vehicle for our daughter. Carol Fahy promptly responded to our internet quote request and we arranged to stop by the dealership. Keith Kassner greeted us when we arrived and introduced us to our Sales Consultant Gary Ford. Gary was very friendly, knowledgeable and had a very thorough understanding of the Ford product line. We were able to come to an agreement on a vehicle for our daughter. Drew Edwards seamlessly walked us thru the closing process. If you're in the market for a new or used vehicle check out Sheridan Ford. More

Straight up & honest! I would like to give a shout out to Jon Hall and all the guys over at Sheridan Ford! Most honest dealership ever!!! I bought a used truck off of the I would like to give a shout out to Jon Hall and all the guys over at Sheridan Ford! Most honest dealership ever!!! I bought a used truck off of them that I love, and while driving home I noticed a chip in the windshield. After dealing with other dealerships I was certain I would have to cover the cost. All I did was simply mentioned it to Jon and he made sure that it got taken care of. NO QUESTIONS ASKED! Thanks again guys I'll be sure to come back. More

Received Excellent Customer Service today Went to Sheridan Ford because other dealerships in the area were unable to reprogram my keys. Carman Ford was a disaster, they wanted double the money Went to Sheridan Ford because other dealerships in the area were unable to reprogram my keys. Carman Ford was a disaster, they wanted double the money Sheridan charged and wanted an additional 60 dollars to simply write down the door pad code! Plus Carman guys were obnoxious and frankly not very bright. Elkton Ford told me they could do the job and failed b/c they were unable to cut my key with the machine they had. Porter Ford said the machine was 15 thousand dollars and they could not cut a Ford Fusion side cut key, and they would have to send it out. Plus they cost almost double for the same service as well. So having struck out I was very pleased to hear on the phone Sheridan Service can get the job done. I was skeptical but it was an awesome experience. Tara helped me on the phone to make sure I did not waste a trip, they did indeed have the "expensive" key cutter, and they also reprogrammed the keys at the lowest price of all the dealers. It took less than an hour, they were kind, knowledgable, and efficient. All of which were the opposite of Carman Ford big time. They even put the door code on my receipt at no extra charge, SO thank you Sheridan! You guys rock. BTW, they have a Shelby Ford pickup in the showroom. 101,000 dollars. No, that is not a typo. There was also one in the service lane with me when I was there today. Who is buying these things?! More

Enjoyable and painless Went in look for a deal, and I found one. Jon Hall was the best salesman I've encountered in my years of buying cars. He is informed and polite. Sheri Went in look for a deal, and I found one. Jon Hall was the best salesman I've encountered in my years of buying cars. He is informed and polite. Sheridan also has to be the best dealership, I didn't feel pressured or rushed. Check this place out. More

Terrible I purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets I purchased a 2008 Suburu Outback from Sheridan Ford a year ago. I brought the car to a mechanic to have it looked at and they said the head gaskets were leaking. I brought it back to Sheridan and asked them to give me more of a break on the price and they said no. They told me the engine was in good condition when I bought it. Now its in the shop with a blown head gasket and I am looking at $2,400 in repairs. Might actually be $3,300 if the catalytic converter is shot. Don't do business here. I guess I should have known when over one third of their reviews on FB are 1 out of 5 stars. Thanks for nothing Sheridan. More

Best Sales Experience! Easiest car-buying experience we've ever had. We were shopping for a newer-used car for our teenager - didn't really know what we wanted, but had a pr Easiest car-buying experience we've ever had. We were shopping for a newer-used car for our teenager - didn't really know what we wanted, but had a price range and some safety options in mind. Jon Hall answered all of our questions, showed us our options in a timely fashion, and didn't try to over-sell us at all - he respected our decision. We walked out with an ecstatic teenager, and piece of mind. We'll definitely be back to see Jon for our next vehicle purchase. Thanks again!!! More

I HATE THIS PLACE WITH A PASSION THEY COMPLETELY SUCK. they won't make a single effort to help you in any way possible. complete ignorance & disrespect from all departments. they don' THEY COMPLETELY SUCK. they won't make a single effort to help you in any way possible. complete ignorance & disrespect from all departments. they don't want to be bothered with you after the sale is final. their service dept IS a complete joke. children that know absolutely nothing about cars could have been more helpful then they were. they couldn't even put a nut & bolt in correctly (honest truth). bottom line they ABSOLUTELY SUCK!!!!!! I overall hate them all & wish I never went there. I HIGHLY recommend you do not do any type of business with them so you don't have to regret it the way I do. they are AWFUL AWFUL AWFUL & just do not care anything about you after they get their money More

Fair sales experience, terrible after sales experience I bought a 3 year old heavy duty truck this August. The salesman and manager were decent through negotiations and I think I got a good deal. Since t I bought a 3 year old heavy duty truck this August. The salesman and manager were decent through negotiations and I think I got a good deal. Since the truck was 3 years old, it just passed it's bumper to bumper warranty. I knew that going into the sale, but 3 months later, the sunroom assembly breaks. I called David Willis, one of the sales managers to see if they could help with some of the $2400 expense. His answer was a question, "when did you feel you own the car?". Fair question and again, I accepted the deal and condition as is. My request was for them to help me out and David made it very clear that was not an option. It wasn't the best sales experience I have had buying a car so I didn't rate them sooner, but I do think other buyers need to know that this isn't a dealership that will go the extra mile to help a customer. More

service department is awful Completely unprofessional. Their service department is awful. Had to bring my vehicle in twice for the same thing. STILL NOT FIXED! I would never retu Completely unprofessional. Their service department is awful. Had to bring my vehicle in twice for the same thing. STILL NOT FIXED! I would never return there. More

Terrible Customer Service I am currently in the process of waiting for a new F-150 that I ordered from Sheridan Ford. Unfortunately, there have been some significant delays to I am currently in the process of waiting for a new F-150 that I ordered from Sheridan Ford. Unfortunately, there have been some significant delays to receiving my truck, however this is not at all the driver of this review. I ordered my truck in mid April of this year and was explicitly given expectations of around 5-6 weeks maximum for my truck to be built and delivered to me. These expectations have been proven false. This alone is not a large issue. Things happen. The dealership can't be expected to take any blame for delays in the building of the vehicle or for the actual delivery to the dealership. My complaints rest alongside the communication to me during this whole process. I have received zero phone calls from my salesman. I began calling once a week on each Friday after the 4th week once I ordered the truck. I have received 4 possible due dates that were given to me with such conviction that one would think that the whole Earth would have to catch on fire before this truck was going to be delayed past the due date. I was given one particular due date at which I had to call around late afternoon to inquire about when I should come in, only to find out that it had been delayed for two weeks. The last due date I have been given (again only after I called the salesman) was June 24th. This date rolled by without a call to me to tell me that the truck had not been delivered and that I should not come to the dealership. Once I called that night, I was informed there was nothing that they could tell me. I asked if they could call the rail carrier to inquire as to why the truck is late. The response I received was that they don't know who to call and do not know where the truck is. If I buy a $0.50 book on Amazon I can get a tracking number and find out every 6 hours where the book is located prior to delivery but a $40K truck is supposedly drifting off in America somewhere without any papers, tracking number, or people to call to check the status. On June 25th, the entire day went by without a call. I called that night at 7:30PM to air my frustration about the lack of communication. I was promised by Rob that I would receive a call "every day" until the truck arrived. Today, June 26th, I received no call. I called tonight at 5:30 and asked Rob to call me back to let me know what is going on. No call back. My frustration has reached a crescendo. I have opened up a case with Ford customer service about the dreadful customer service I have received to date. During this call, the Ford representative, Steven, informed me of a website that I could personally track the status of my truck and the shipment/delivery. I informed Steven that this fact only adds to the lack of communication and service I have received to date. I was never informed of this site and if I had been, I wouldn't have wasted 15 telephone calls in the past 10-11 weeks to the salesman that can't give me the time of day to call me. There was one simple piece of information, however, that I would need to access this site to view my truck; order/VIN number. So I called Sheridan Ford again tonight around 7:30 PM. I asked for anyone in the sales department who could provide me with this information. I, unfortunately, was transfered to Rob who asked if he could call me back in "5 to 10 minutes" as he was with a customer. As you might have already surmised, Rob did not ever call me back. Enough is enough. I am a patient man and give people the benefit of the doubt, but over the past 10 or 11 weeks I have heard so many cliche sales lines each time I called, have been given every excuse in the book, and have received as little info as possible regarding my truck. Stop telling me that you were just about to give me a call when this is the 10th time that I have called you! Make it right Sheridan Ford, there is still time to rectify my experience. As I stated earlier, delays happen and in no part do I blame the delays on this dealership. But there is no excuse for not providing realistic expectations and timely updates to your customers. More