Shepherd’s Chrysler Dodge Jeep Ram - Service Center

I recently had my jeep compass in for service. I had to have the aux and main batteries and an IBS sensor replaced. It took a little bit of time to pin point the problem as to why my car showed a I had to have the aux and main batteries and an IBS sensor replaced. It took a little bit of time to pin point the problem as to why my car showed a message of "battery protection mode" but the problem is resolved. Although I was frustrated with the situation the service department took care of my issues. My car is running fine. Thank you for explaining things as you worked to fix the problems. More

I think the service manager should listen to the customer more often everyone else who works there are doing a good job more often everyone else who works there are doing a good job More

I have had no problems. They have been excellent with me and I will stay there for a long time and keep getting my vehicle fixed. They have been excellent with me and I will stay there for a long time and keep getting my vehicle fixed. More

It was great and they did what was needed quickly, they didnt add anything that wasnt needed! didnt add anything that wasnt needed! More

We have very good luck with the sales and service since we purchased our vehicle. The staff is very professional and very friendly. we purchased our vehicle. The staff is very professional and very friendly. More

Shepherd's Service Department is always extremely helpful. Glen and Andrew do a great job of taking care of customers and helping to get problems resolved. helpful. Glen and Andrew do a great job of taking care of customers and helping to get problems resolved. More

I have had the worst experience with my new vehicle- rental car was filthy. Sales person was wonderful. Won't purchase from here again- disappointed for sure rental car was filthy. Sales person was wonderful. Won't purchase from here again- disappointed for sure More

I wasn’t notified that my car wasn’t finished so went I went to pick it up after hours I couldn’t find it. I had to call off of work the next day. Not happy about that! went to pick it up after hours I couldn’t find it. I had to call off of work the next day. Not happy about that! More

Took excellent care of my jeep grand Cherokee. Had my jeep for a couple of days but kept me posted with what was going on Had my jeep for a couple of days but kept me posted with what was going on More

Glen kept me in the loop on getting it diagnosed and promptly let me know when parts came in and got me back in to install them. promptly let me know when parts came in and got me back in to install them. More