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Shepherd’s Chrysler Dodge Jeep Ram - Service Center

Auburn, IN

4.7
33 Reviews

33 Reviews of Shepherd’s Chrysler Dodge Jeep Ram - Service Center

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January 19, 2025

Was not happy repaired AC but the vehicle does not heat like it used they say it's okay going to another dealership to have him look at the Heat More

by stevewoodward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew service manager says that the heat is working but it's not
January 18, 2025

Always pleasant to work with and very respectful to the people they go above and beyond to make sure that your experience with them is a great one More

by bomanmarcella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in sales
January 17, 2025

Kept me up to date on the process of my vehicle collision fix and happy with the customer service More

by amanda.michele.mundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TIM Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dacota Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Provided scheduled service as needed. Wait was short people were friendly and knowledgeable, will continue to use and recommend More

by jjmz99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, service department
January 17, 2025

It took them a hour to determine wheel bearing was bad when I told them wheel bearing was bad More

by Vclay1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
January 17, 2025

Great service department. Always quick and efficient. Upfront with costs and give a full explanation of what they may have found. More

by gef4301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
January 16, 2025

Great dealership! Listens to customers!!! Efficient and timely service. Workers are friendly and go above and beyond what is needed! More

by cindyfetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dacota Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service people
January 15, 2025

Awesome service department! ! They always go above and beyond to make sure all requests are addressed!! Great people to work with! More

by dcrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew and Glenn in service!!
January 14, 2025

Shepherds is a Class act! ! this group always go above and beyond in every area. More

by laura777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Melchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The two men at the desk in the service dept (always the same two) are just exceptional. So nice and always knowledgeable and helpful.
January 14, 2025

The guys at shepherds go above and beyond. Can’t say enough about how much I appreciate you guys. Thanks to all. More

by ldhunt40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rennhack and the service dept