Shelor Used Car Superstore

review summary 5 4 3 2 1 3. 1 (32) Reviews All truck7 price5 warranty4 finance3 +6 Sort by Most relevant Newest Highest Lowest CHSPD116 7 reviews·11 photos Beware 1 (32) Reviews All truck7 price5 warranty4 finance3 +6 Sort by Most relevant Newest Highest Lowest CHSPD116 7 reviews·11 photos Beware if you decide to take your vehicle in to trade or sell at the Shelor Motor Mile. I took my 2018 Chevrolet Silverado 3500 in to sell as I do not need it. This truck is in excellent condition and only has 41650 miles on it. Also it … More Photo 1 in review by CHSPD116 Photo 2 in review by CHSPD116 Photo 3 in review by CHSPD116 Photo 4 in review by CHSPD116+4 Randy Cline 5 reviews·3 photos a week ago NEW I backed out of the deal after completing all the paperwork. The truck was just not what I remembered seeing from two weeks earlier. It all my fault and no fault whatsoever of Shelor at all. They were very pleasant to work with. Daniel … More Brenna King 2 reviews a week ago NEW I will NEVER buy a vehicle from shelor again. My experience has been an absolute nightmare. I bought my car in January of 2024, started having coolant issues immediately after. While this was a Volkswagen vehicle, Shelor said they could not … More Heather Mullins 5 reviews 3 months ago Took our jeep that is still under warranty to have an issue looked at. They told us to drop it off on Thursday at 4pm. We did that and they gave us a rental car. Friday evening came around and we called to see if there were any updates. … More 5 CHSPD116 7 reviews·11 photos Beware if you decide to take your vehicle in to trade or sell at the Shelor Motor Mile. I took my 2018 Chevrolet Silverado 3500 in to sell as I do not need it. This truck is in excellent condition and only has 41650 miles on it. Also it has recently had a $10,000 utility bed upgrade added to it. I did my do diligence and research (as I once worked for a dealership or two) so I know what they use for appraisals. I looked at the 4 major appraisal websites and the average value for my truck was $30,800. And this did not include the utility bed upgrade. This truck qualifies as above average BTW! But looking at the rough condition the average value was $25,000. When the appraisal from Shelor came back they offered me $24,000. They stated there were multiple dents and body damage on it. I would like to see all these dents and bidy damage, nothing but lies to try and prove their sad offer. This is nothing but a smack in the face and despicable. They should be ashamed to advertise they will buy your vehicle and as they say, "Why shop anywhere else?" More like steal your vehicle and make a fortune off of you. I am all for businesses making money, but this is ridiculous. I have attached pictures of my truck and give me your honest opinion if you feel this is a rough or above average truck. Wasted my time today going there, and will never be back! Also I am going to be selling this on my own now, so if your interested let me know! More

The staff was very helpful and considerate my salesman was great. He helped me get the deal completed was great. He helped me get the deal completed More

Good selection of vehicles and knowledgeable people very nice to deal with I like dealing with Pat we bought our first car from her nice to deal with I like dealing with Pat we bought our first car from her More

Pleasant and professional. Good selection at competitive prices. Sales rep, Tommy Manuel was very helpful, patient and polite. Didn't waste my time in any way. Got a very fa Good selection at competitive prices. Sales rep, Tommy Manuel was very helpful, patient and polite. Didn't waste my time in any way. Got a very fair value for my trade-in, too. I'm pleased with the vehicle I bought. It met everything on my checklist. More

Recently Purchased Honda Passport. ....Salesperson was nice guy as well as the finance gent both were very friendly and easy to work with throughout the process. Now for the way the ....Salesperson was nice guy as well as the finance gent both were very friendly and easy to work with throughout the process. Now for the way they delivered the car it was not cleaned nor was it serviced appropriately. It was (1) low on antifreeze and (2) both air filters (engine and cabin) were filthy and should have been changed (which required me to purchase and replace). As an aside the valve stem covers were missing or non-matching (they did fix that before we took the car. There was no MAYBE above so I hit YES. BUT would caution buyers to make sure you inspect the vehicle thoroughly and be your own advocate don't take anything for granted. More

I purchased a used vehicle from them and was told that this vehicle had a clean car fax report and had never been in an accident. I was shown a carfax report that said no accidents. This was apparently n this vehicle had a clean car fax report and had never been in an accident. I was shown a carfax report that said no accidents. This was apparently not the carfax report for my vehicle as I was looking to trade the vehicle in at a different dealership and discovered that the vehicle had 2 reported accidents that had occurred before I purchased the vehicle. I was also told that this vehicle did not have any issues, but I ended up having to pay over $900 for a safety issue to be repaired within 2 weeks of purchasing this vehicle. We also discovered that there was a vacuum hose that was not attached properly. I do not recommend Shelor to anyone and I will not be doing business with them in the future. More

I went to Shelor’s to buy my husband a truck as a surprise. I had a great experience with Kris Roop. The sales manager Josh Stoker picked out a truck for me to try. I loved it. We agreed on a pri surprise. I had a great experience with Kris Roop. The sales manager Josh Stoker picked out a truck for me to try. I loved it. We agreed on a price and I was more than excited! He wanted me to take the truck home and make sure it’s what my husband would want. My husband fell in love with it! Monday am I contacted Kris and told him I was coming to sign the papers. After driving from Vinton to christiansburg, I was told that the price was wrong for that truck. They coincidentally lost the agreement that I had signed. Donnie the sales manager would not make things right. I was always told to never buy from shelor and I should have listened. my husband was so upset that the surprise was no longer true and we basically had been stolen from. Worst experience of my life. I feel more than violated!!! More

Hidden fees. They accepted my offer only to come back with hidden “fees”. Sales mgr is poor communicator. Listed price was $4999 but when I saw invoice it said $7999. Kbb high price was 4999. $79 with hidden “fees”. Sales mgr is poor communicator. Listed price was $4999 but when I saw invoice it said $7999. Kbb high price was 4999. $7999 is made up price. More