Shelor Toyota

I have brought my car here for a few years now but have felt like the customer service has declined over the past year or 2. Overall, I will still bring my car here as the pricing is fair and the maintenan felt like the customer service has declined over the past year or 2. Overall, I will still bring my car here as the pricing is fair and the maintenance techs know what they are doing. They could really improve the customer service by ensuring that customers are greeted promptly, giving accurate time frames for service, and being able to explain extraneous service fees. At my last visit, both I and the employee checking me out were confused on why I had a tire recycling fee and a tire disposal fee. This could be perfectly normal, but the guy wasn’t able to explain it and at that point I wasn’t willing to wait around any longer to try to get a straight answer. Like I said, nice place overall but could benefit from better employee training all around with the customer service staff and clear communication with customers. More

This dealership was very nice! Clean inside and out. The Staff we met were very courteous and attentive to our needs. Had a fantastic experience with this establishment. Clean inside and out. The Staff we met were very courteous and attentive to our needs. Had a fantastic experience with this establishment. More

Dustin my dealer was great! Made things easy always updated me. Even after my purchase he has contacted me about the truck to see if I have any questions or need help! I will re Made things easy always updated me. Even after my purchase he has contacted me about the truck to see if I have any questions or need help! I will return in the future More

Good place to deal with my whole family buys from them good service also would recommend them to anyone good service also would recommend them to anyone More

I missed my date but they still took me. It is clean friendly personnel, free coffee and water and did not have to wait a long time for the service I really appreciate the free coupon to c It is clean friendly personnel, free coffee and water and did not have to wait a long time for the service I really appreciate the free coupon to clean my car which is worth $15 ! Overl all great experience More

Excellent service! They always get me in right on time or even early & get my serviced in a timely manner. They always explain everything covered in the service. The st They always get me in right on time or even early & get my serviced in a timely manner. They always explain everything covered in the service. The staff is always friendly & courteous. Keep up the good work! More

Very accommodating and informative , kept me informed of what issues I had and how to resolve them what issues I had and how to resolve them More

All employees extremely pleasant and helpful. The waiting area is clean as is the repair area. The waiting area is clean as is the repair area. More

Made everything easy - from trying out the vehicle, answering questions to working out the details of purchase. Great sales responses. answering questions to working out the details of purchase. Great sales responses. More

Shelor always does a great job taking care of my Toyota Echo and my Tundra. Thanks again!! Echo and my Tundra. Thanks again!! More