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Shelor Toyota

Christiansburg, VA

4.8
1,955 Reviews

2230 Roanoke St

Christiansburg, VA

24073

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1,955 Reviews of Shelor Toyota

October 28, 2022

Great, fast and friendly service! They always treat me like my business matters. Very professional and courteous! More

by BrianG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan, Mackenzie, Bobby
Oct 30, 2022 -

Shelor Toyota responded

Brian, thank you for the great review! We are so glad to hear that you had a successful experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

October 26, 2022

Getting routine maintenance for my car was very easy. They gave me the appointment I asked for and were ready for me when I arrived. The service was performed on time and to my satisfaction. Everyone was More

by bwandrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 26, 2022 -

Shelor Toyota responded

We strive to make the service experience easy and efficient for our guests and it is gratifying that we hit the mark! Thank you for choosing Shelor Toyota and for sharing your support. Drive safely!

October 25, 2022

This is a follow-up regarding my previous review. Bobby, Shelor's service manager, contacted me and stated that he heard my last visit to the service center didn't go well. He indicated that he was l More

by cjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby
Oct 26, 2022 -

Shelor Toyota responded

Thank you for taking the time to update your review. We want the most for our guests, and it means a lot to hear that this was reflected in your time working with Bobby. We appreciate you giving us the chance to make things right and will be sure to keep this feedback in mind as we strive to improve. If there is anything more we can do to assist you, please feel free to reach out. Best, Customer Relations – cr@shelor.com

October 24, 2022

Person who sold me the car was more truthful than other salespeople I dealt with. Follow up thru entire process was good. More

by robbrosedog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baringer, Gregory Clinton
Oct 25, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

October 24, 2022

I’m always greeted with a friendly face. Fast and great service. Spotless waiting area. I bypass closer Toyota dealership to have my car serviced at Shelor! More

by Lady Bichon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Harrison
Oct 25, 2022 -

Shelor Toyota responded

Thanks for the kudos! We're happy to hear you had such a great experience with us. See you next time!

October 20, 2022

You couldn't ask for a better service experience. It was very friendly and the service department was very clean. More

by sam91082
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Oct 21, 2022 -

Shelor Toyota responded

Reviews like this make our day, Sam! Thank you for supporting Shelor Toyota with such glowing praise!

October 19, 2022

Kwaku made everything so easy and simple. Takes care of all of our concerns. He is a great sales representative. More

by gbenga.kaka17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwaku
Oct 20, 2022 -

Shelor Toyota responded

Thank you for your confidence in Kwaku! We are thrilled that you are a happy Shelor Toyota customer and we hope to work with you again down the road. Safe travels!

October 18, 2022

I was expecting a wait since I was told in advance it would be 45 minutes before they could take care in, but it was over 2 hours. Just took in for oil change and inspection and to check tire pressure. T More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Oct 19, 2022 -

Shelor Toyota responded

JP, we are sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless and efficient service experience, and it is never our intention to inconvenience our guests. We assure you that we will work towards improving our communication practices in the future. If there is anything more we can do to assist you, please feel free to reach out to us at Customer Relations – cr@shelor.com. Thank you.

Oct 19, 2022 -

JP responded

It would have been nice to have someone tell me it would be longer than expected. My husband could have picked me up, we do t live far from the dealership.

October 12, 2022

Beverley Messick was our sales person. She was very professional and kept us updated on the delivery of our new Highlander. I would rate her performance as exceptional. More

by cwc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverley Messick
Oct 12, 2022 -

Shelor Toyota responded

We are thrilled that you were so well taken care of by Beverly! Thank you for choosing Shelor Toyota and for stopping by to review us. Enjoy your new Toyota Highlander!

October 12, 2022

John N was wonderful and very helpful to help us find the car we wanted. Although it wasn't available he did find another vehicle that was promised but found out the person didn't want it so we purchased it. More

by tandbwebb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nixon
Oct 12, 2022 -

Shelor Toyota responded

John is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Shelor Toyota!

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