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Shelor Toyota

Christiansburg, VA

4.8
1,927 Reviews

2230 Roanoke St

Christiansburg, VA

24073

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1,927 Reviews of Shelor Toyota

April 29, 2023

When I examined my car after the servicing, two wheel covers were not fully secured to their wheels and a tire valve cover was missing. This is the second time I have found wheel covers not fully seated More

by tom72bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not available
May 02, 2023 -

Shelor Toyota responded

Tom, we would like to apologize for the issues you experienced following your service visit. This is certainly not the kind of experience we want any of our customers to have and will use this feedback to improve our attention to detail. We would also be happy to further address these matters and ensure you are satisfied moving forward. Please reach out at your convenience. Thank you, Customer Relations – cr@shelor.com

April 27, 2023

The wait for the service was brief and the duration of the work was short. I was Very pleased! The Personnel are extremely friendly and knowledgeable. My GoTo place for Service!!! More

by JPS6812
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angel
Apr 27, 2023 -

Shelor Toyota responded

We're so glad to hear that your experience at Shelor Toyota was top-notch! Our team is thrilled to have earned your trust as your go-to place for service. Thanks for taking the time to share your feedback about our efficiency and our knowledgeable personnel. We appreciate your support and look forward to serving you again in the future!

April 25, 2023

The waiting area is clean and comfortable. The employees were professional and polite. However, I didn't get my copy of the TOYOTA MULTI POINT INSPECTION. I use this report to determine the co More

by Zoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thresa Jones
Apr 25, 2023 -

Shelor Toyota responded

Zoe, we are delighted to hear that you enjoyed your recent experience at Shelor Toyota. We're sorry you did not receive a copy of your inspection. We'd like to step in so that we can assist you. If you are willing, please reach out to us when you are available. Thank you, Customer Relations – cr@shelor.com

Apr 26, 2023 -

Zoe responded

I live in Salem and don't get to Christiansburg often, only to get my RAV4 serviced or to get bird feed. But i would like to get my multi point inspection report. I do read them and make note of tire and brake wear. Thanks

Apr 27, 2023 -

Shelor Toyota responded

Zoe, If you are willing, please reach out to us when you are available. Thank you, Customer Relations – cr@shelor.com.

April 25, 2023

Matt was very knowledgeable and helpful to us on purchasing our Toyota. It was nice to go to a dealership and not be pressured into making a purchase. He took the time to go over the vehicle and I f More

by mdtalbert54
Recommend Dealer
Yes
Employees Worked With
Sara
Apr 25, 2023 -

Shelor Toyota responded

We are so glad to hear that Matt provided you with a positive, pressure-free experience during your purchase at Shelor Toyota! Thank you for sharing your feedback and for trusting us with your vehicle needs. We are always here to help if you need anything.

April 24, 2023

Very clean, great service, everything was great. Very efficient, everyone was knowledgeable and very nice More

by Kedge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beverly Messick
Apr 25, 2023 -

Shelor Toyota responded

We're glad to hear you had a great experience at Shelor Toyota! We take pride in our knowledgeable and friendly team and are happy to hear that you found our service efficient. Thank you for choosing us and we hope to see you again down the road!

April 22, 2023

Easy to work with and everyone was very nice and estimate of delivery was right on time More

by Kwbz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Wildman
Apr 24, 2023 -

Shelor Toyota responded

Thank you for the review! We appreciate your support and hope to see you back again at Shelor Toyota!

April 22, 2023

My experience with Shelor Motor Mile has always been excellent. The sales staff are excellent. Kathy Sweeney and Ryan Wildman made the process smooth and easy. More

by jcox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Sweeney Ryan Wildman
Apr 24, 2023 -

Shelor Toyota responded

We're thrilled to hear about your excellent experience at Shelor Toyota! We're glad that Kathy and Ryan were able to make the process smooth and easy for you. Thank you for choosing us as your dealership!

April 21, 2023

Dealership has several options and selections in their inventory. I got the vehicle I wanted. More

by JM Lowe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Grant
Apr 21, 2023 -

Shelor Toyota responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with us. Drive safely, and we hope to see you back at Shelor Toyota!

April 18, 2023

The people here are very informative and nice. Had a great experience at this dealership. More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beverley Messick
Apr 18, 2023 -

Shelor Toyota responded

Tony, thank you for the review! We are so glad to hear that you had such a successful purchase experience. Drive safely, and we hope to see you back again at Shelor Toyota!

April 15, 2023

Our car needed repair right when we needed it most for our vacation trip , I was unable to find a rental anywhere on such short notice and Niki at shelor offer us a solution to rent a car from shelor at h More

by Wilson family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki
Apr 19, 2023 -

Shelor Toyota responded

We are thrilled to see your five-star review for Shelor Toyota! It's wonderful to hear how Niki and our team were able to provide a solution for your rental needs during a stressful time. We are grateful for your support and are always here to help. Safe travels!

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