
Shelor Chevrolet
Christiansburg, VA
Filter Reviews by Keyword
By Type
Showing 364 reviews
Took vehicle in for yearly state inspection, was told that the rear window tint (which was on the vehicle when purchased at their dealership) had to be removed due to bubbling. I was charged $117 and wai that the rear window tint (which was on the vehicle when purchased at their dealership) had to be removed due to bubbling. I was charged $117 and waited 6 hours. The rear window is cloudy from chemicals and the interior has a strong chemical smell. More
Joyce reached out to me first and referred me over to Paul McKeag. I asked him to confirm the features of the vehicle and arrange for a test drive. He was very helpful. The information Paul verified r Paul McKeag. I asked him to confirm the features of the vehicle and arrange for a test drive. He was very helpful. The information Paul verified regarding the vehicle features proved to be accurate when I arrived onsite. Once I arrived, McKinley took care of me to answer questions about the vehicle and financing. He was very patient with all of my questions and was easy to work with. The only negative to the experience was a bottle neck of several customers trying to finance at the same time so there was a looooong delay for the paperwork. Otherwise, it was a nice experience, and I would recommend this dealership. More
The cost of a basic oil change from December to April went up by $30. The service tech stated it was because the cost of oil. After comparing the receipts from my last oil changes the only price change went up by $30. The service tech stated it was because the cost of oil. After comparing the receipts from my last oil changes the only price change was the labor and and cost of the service. The price per quart of oil remained the same. I can understand the price of the service increasing but there is no reason to lie to a customer. More
I was 600 miles from home and my truck would not start. Towing service felt starter was problem and took vehicle to Shelly motor mile. It was Saturday night and I was at the dealer first thing Monday morni Towing service felt starter was problem and took vehicle to Shelly motor mile. It was Saturday night and I was at the dealer first thing Monday morning where I met the service manager Patsy Viars. She was very understanding and most helpful. I was headed to northern Alabama and the break down was delaying an important appointment I had. Patsy was very busy and assigned Joe Allen to follow up with me. Joe was great also advising me they had found the parts needed to fix my truck. I was rolling by 2:15pm and able to get to Alabama on time. Patsy kept checking on me as she passed through the waiting room and was very reassuring. I am an older gent with my wife waiting in a motel room wondering if we will ever get going in time to make our appointment. I don’t know who the tech was but he obviously got it done in a timely manner so a special thank you to him. It is nice to meet people like Patsy and Joe who treat you kindly and respectful especially in a time of need. My wife and I are back home in upstate N.Y. some 1700 miles since our repair and all is well. More
This was a very smooth purchase. Sean fought the weather elements (extreme cold wind blowing and snow flurries) and was very polite, attentive and informative, he lined up everything Sean fought the weather elements (extreme cold wind blowing and snow flurries) and was very polite, attentive and informative, he lined up everything that needed to be done for me to bring my beautiful 2022 Chevy Silverado home. Will also checked to make sure everything is as it should be and no issues. I would definitely recommend Shelor to anyone looking to purchase a vehicle. More
I took my personal vehicle in for an inspection, oil, change, tire, rotation, and alignment. The process was super easy very affordable and the service writer. Stacey Arnold was amazing aI took my person change, tire, rotation, and alignment. The process was super easy very affordable and the service writer. Stacey Arnold was amazing aI took my personal vehicle in for an inspection, oil, change, tire, rotation, and alignment. The process was super easy, very affordable and the service writer. Stacey Arnold was amazing and very communicative More