Shelor Chevrolet

When charging a diagnostic fee of $130. 00 this should be told upfront and NOT stuffed in to end of charges. We had two service men dealing with this issue and both were being dishonest.. 00 this should be told upfront and NOT stuffed in to end of charges. We had two service men dealing with this issue and both were being dishonest.. I purchased a new car July 2022 it begin to have this clicking issue which we thought could be under warranty. Being that it was less than a year old. Our advisor had stated that issue was not under warranty. That car needed an alignment. I agreed to that and that only. The fee for the alignment was $130.00 Within the hour our advisor called stating that to do the alignment I would also need new tires. I told him i would just have that done in my hometown and I would be in to pick up car. . At NO time did our advisor say we would have a diagnostic fee. That was only mentioned when we went to pick up said car. (If not warranted Ill just use my own personal garage for those things) I only used your service dept because I felt the issue could possibly be a warranty issue. Again, the only time a diagnostic fee was mentioned was when I went to pick up our car. There was absolutely nothing on our contract stating that a service fee would be applied. No signage posted and nothing verbal.. if I had known prior to I would have not left it. It isn't the fee in itself. I unwilling paid that. It's about being professional, honest and forthcoming about all charges. We were given the run around for more than an hour. Ever heard the ole saying "when ya know, ya know?! the supervisor basically said we werent being honest and knew about fees prior. I would gladly have paid what was agreed upon. Nothing on the contract we signed says anything about a diagnostic fee but alignment only.. also its very odd an alignment and a diagnostic fee are the exact same cost . 🤔With all that being said I am truly disappointed with your service department and have purchased our LAST vehicle from your dealership. More

Everyone I met was very polite and professional. The wait area was very nice and easy to wait. The wait area was very nice and easy to wait. More

Brandon was super nice and very professional he really knows how to please his customers and I highly recommend him ... knows how to please his customers and I highly recommend him ... More

Simply outstanding customer service, would highly recommend. Shelor has the service department operating like a well oiled machine. Return business is guaranteed! recommend. Shelor has the service department operating like a well oiled machine. Return business is guaranteed! More

I had a great experience and my service advisor Jen was fantastic, I would recommend Shelor to all my family and friends. fantastic, I would recommend Shelor to all my family and friends. More

Took my car in for recall notice. They handled very efficiently and treated me with respect. They handled very efficiently and treated me with respect. More

My service Tech Tyler was courteous and listened to my concerns. He kept me informed and updated throughout the process, They fixed my problem in a timely manner. concerns. He kept me informed and updated throughout the process, They fixed my problem in a timely manner. More

They were efficient and quick service. Angel was good at letting us know the status of our service. Angel was good at letting us know the status of our service. More

Very friendly my only problem is the person who did the detailing did not do a good job detailing did not do a good job More

Took vehicle in for yearly state inspection, was told that the rear window tint (which was on the vehicle when purchased at their dealership) had to be removed due to bubbling. I was charged $117 and wai that the rear window tint (which was on the vehicle when purchased at their dealership) had to be removed due to bubbling. I was charged $117 and waited 6 hours. The rear window is cloudy from chemicals and the interior has a strong chemical smell. More