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Shelor Chevrolet

Christiansburg, VA

4.7
364 Reviews

2265 Roanoke St

Christiansburg, VA

24073

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Showing 364 reviews

May 21, 2023

Very friendly my only problem is the person who did the detailing did not do a good job More

by sandrap1928
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKinley
May 23, 2023 -

Shelor Chevrolet responded

Thank you for the review! We are glad to hear that you enjoyed working with us. With regard to the rest of your feedback, I apologize for the issues you encountered with your detailing and would be happy to speak with you to see what more I can do to help. If you are willing, please feel free to reach out to us. Best, Customer Relations – cr@shelor.com. Thank you.

May 23, 2023 -

sandrap1928 responded

That is all that was a disappointment other wise great people.

May 17, 2023

Took vehicle in for yearly state inspection, was told that the rear window tint (which was on the vehicle when purchased at their dealership) had to be removed due to bubbling. I was charged $117 and wai More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
May 18, 2023 -

Shelor Chevrolet responded

Don, we apologize that during the tint removal process, we didn't get all the film off. We would be willing to pick your vehicle up to clean the windows and deliver it back to you. If you're interested, please reach out to set up a day and time that is convenient for you. Thank you, Customer Relations – cr@shelor.com

April 28, 2023

Joyce reached out to me first and referred me over to Paul McKeag. I asked him to confirm the features of the vehicle and arrange for a test drive. He was very helpful. The information Paul verified r More

by jaynakirkpatrick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKinley Forrest
Apr 28, 2023 -

Shelor Chevrolet responded

We're glad Joyce and Paul were able to provide you with the information you needed to make a well-informed purchase. We appreciate your recommendation of Shelor Chevrolet and are pleased that McKinley was patient and easy to work with during the process. We apologize for any inconvenience caused by the influx of people trying to finance, but we appreciate your patience during this time. Have a great rest of your day and safe travels down the road.

April 13, 2023

Easy and quick oil change. Service advisor Angel was professional and helpful. I appreciate her help. More

by rrrsaunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Apr 19, 2023 -

Shelor Chevrolet responded

Angel will appreciate the shoutout! Thank you for choosing Shelor Chevrolet.

April 10, 2023

Service rep was extremely nice and courteous. The facility was very clean. The waiting room was nice. Extremely satisfied. More

by cwc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Apr 19, 2023 -

Shelor Chevrolet responded

Thanks for the 5-star feedback about your experience at Shelor Chevrolet!

April 06, 2023

The cost of a basic oil change from December to April went up by $30. The service tech stated it was because the cost of oil. After comparing the receipts from my last oil changes the only price change More

by Hrwilliams2408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
Apr 06, 2023 -

Hrwilliams2408 responded

The cost of a basic oil change from December to April went up by $30. The service tech stated it was because the cost of oil. After comparing the receipts from my last oil changes the only price change was the labor and and cost of the service. The price per quart of oil remained the same. I can understand the price of the service increasing but there is no reason to lie to a customer.

Apr 18, 2023 -

Shelor Chevrolet responded

Heath - There was an oil increase and a service increase. Those increases combined are less than $30. If you would like to reach out, we can go over your past services and charges in depth. Thank you, Customer Relations – cr@shelor.com

March 31, 2023

I was 600 miles from home and my truck would not start. Towing service felt starter was problem and took vehicle to Shelly motor mile. It was Saturday night and I was at the dealer first thing Monday morni More

by Fred
Recommend Dealer
Yes
Employees Worked With
Patsy Viars
Mar 31, 2023 -

Shelor Chevrolet responded

Thank you for the review, Fred! We are so glad to hear that you had such a successful service experience working with Patsy, Joe, Allen, and the Shelor Chevrolet team. We appreciate your business and are wishing you many safe and happy miles down the road!

March 24, 2023

Very quick service. Everyone was pleasant and friendly. Kept us updated on the status of our two vehicles. More

by Saints4343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 27, 2023 -

Shelor Chevrolet responded

We're glad we could provide you with a fast and friendly service for both of your vehicles! We appreciate your business and hope to see you again at Shelor Chevrolet!

March 23, 2023

This was a very smooth purchase. Sean fought the weather elements (extreme cold wind blowing and snow flurries) and was very polite, attentive and informative, he lined up everything More

by a.morgan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean, Joe, Will, Jason
Mar 23, 2023 -

a.morgan responded

Thanks to all the guy's Sean, Joe, Will, Jason for helping with my purchase from Shelor Chevrolet. Love this truck!!! getting lots of compliments.

Mar 24, 2023 -

Shelor Chevrolet responded

We are glad to hear that our team went the extra mile to make your purchasing experience excellent. Thank you for trusting Shelor Chevrolet with your business. Enjoy the 2022 Chevy Silverado!

March 22, 2023

I took my personal vehicle in for an inspection, oil, change, tire, rotation, and alignment. The process was super easy very affordable and the service writer. Stacey Arnold was amazing aI took my person More

by 1cforbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Arnold
Mar 22, 2023 -

Shelor Chevrolet responded

Thank you for leaving Shelor Chevrolet this wonderful review and for trusting Stacey and our team with your vehicle's care. It was our pleasure to assist you and perform your vehicle's service! Have a great day and keep us in mind for any future needs!

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