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Shelor Chevrolet

Christiansburg, VA

4.7
358 Reviews

2265 Roanoke St

Christiansburg, VA

24073

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Showing 358 reviews

July 06, 2023

I had a great experience and my service advisor Jen was fantastic, I would recommend Shelor to all my family and friends. More

by raiderheel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Blankenship
Jul 07, 2023 -

Shelor Chevrolet responded

Thanks for choosing Shelor Chevrolet! We're so glad that Jen provided a great experience for you and it means a lot to have earned your recommendation. Until next time, drive safely!

June 29, 2023

Took my car in for recall notice. They handled very efficiently and treated me with respect. More

by wandagrubb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don't know
Jun 29, 2023 -

Shelor Chevrolet responded

Thank you for the review! We appreciate your business and hope to see you again at Shelor Chevrolet!

June 26, 2023

My service Tech Tyler was courteous and listened to my concerns. He kept me informed and updated throughout the process, They fixed my problem in a timely manner. More

by Cust#57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler is only name I got.
Jun 27, 2023 -

Shelor Chevrolet responded

Thank you for the positive feedback! We're glad that Tyler provided excellent service and kept you informed. We appreciate your business and hope to see you again at Shelor Chevrolet!

June 09, 2023

They were efficient and quick service. Angel was good at letting us know the status of our service. More

by jsmartinhm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Jun 09, 2023 -

Shelor Chevrolet responded

It was our pleasure to complete your vehicle's service! Angel and the Shelor Chevrolet team thank you for your business and wish you safe travels down the road!

May 21, 2023

Very friendly my only problem is the person who did the detailing did not do a good job More

by sandrap1928
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKinley
May 23, 2023 -

Shelor Chevrolet responded

Thank you for the review! We are glad to hear that you enjoyed working with us. With regard to the rest of your feedback, I apologize for the issues you encountered with your detailing and would be happy to speak with you to see what more I can do to help. If you are willing, please feel free to reach out to us. Best, Customer Relations – cr@shelor.com. Thank you.

May 23, 2023 -

sandrap1928 responded

That is all that was a disappointment other wise great people.

May 17, 2023

Took vehicle in for yearly state inspection, was told that the rear window tint (which was on the vehicle when purchased at their dealership) had to be removed due to bubbling. I was charged $117 and wai More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
May 18, 2023 -

Shelor Chevrolet responded

Don, we apologize that during the tint removal process, we didn't get all the film off. We would be willing to pick your vehicle up to clean the windows and deliver it back to you. If you're interested, please reach out to set up a day and time that is convenient for you. Thank you, Customer Relations – cr@shelor.com

April 28, 2023

Joyce reached out to me first and referred me over to Paul McKeag. I asked him to confirm the features of the vehicle and arrange for a test drive. He was very helpful. The information Paul verified r More

by jaynakirkpatrick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKinley Forrest
Apr 28, 2023 -

Shelor Chevrolet responded

We're glad Joyce and Paul were able to provide you with the information you needed to make a well-informed purchase. We appreciate your recommendation of Shelor Chevrolet and are pleased that McKinley was patient and easy to work with during the process. We apologize for any inconvenience caused by the influx of people trying to finance, but we appreciate your patience during this time. Have a great rest of your day and safe travels down the road.

April 13, 2023

Easy and quick oil change. Service advisor Angel was professional and helpful. I appreciate her help. More

by rrrsaunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Apr 19, 2023 -

Shelor Chevrolet responded

Angel will appreciate the shoutout! Thank you for choosing Shelor Chevrolet.

April 10, 2023

Service rep was extremely nice and courteous. The facility was very clean. The waiting room was nice. Extremely satisfied. More

by cwc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Apr 19, 2023 -

Shelor Chevrolet responded

Thanks for the 5-star feedback about your experience at Shelor Chevrolet!

April 06, 2023

The cost of a basic oil change from December to April went up by $30. The service tech stated it was because the cost of oil. After comparing the receipts from my last oil changes the only price change More

by Hrwilliams2408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
Apr 06, 2023 -

Hrwilliams2408 responded

The cost of a basic oil change from December to April went up by $30. The service tech stated it was because the cost of oil. After comparing the receipts from my last oil changes the only price change was the labor and and cost of the service. The price per quart of oil remained the same. I can understand the price of the service increasing but there is no reason to lie to a customer.

Apr 18, 2023 -

Shelor Chevrolet responded

Heath - There was an oil increase and a service increase. Those increases combined are less than $30. If you would like to reach out, we can go over your past services and charges in depth. Thank you, Customer Relations – cr@shelor.com

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