Shelor Chevrolet

Stacy is pretty amazing in the service department. She always gets me in for service and the lobby has a quiet room to work in! The only place for me to take my car for repairs! She always gets me in for service and the lobby has a quiet room to work in! The only place for me to take my car for repairs! More

They have good trucks and cars new and used and the sales people are very good at explaining things and don't try to push something on you that you don't want people are very good at explaining things and don't try to push something on you that you don't want More

We have had an excellent experience with Shelor from the day we bought our 2020 Silverado from them and with their service department since then. day we bought our 2020 Silverado from them and with their service department since then. More

They recommended air filter and cabin air filter replacement. I deferred to replacing it myself to save money.When I went to do it, I found 1 screw missing, 2 stripped (a drill is used by the sho replacement. I deferred to replacing it myself to save money.When I went to do it, I found 1 screw missing, 2 stripped (a drill is used by the shop, I am sure, residual metal shavings nearby), cabin air filter door torque screw is missing. Also stated that the wipers needed replacement due to wear-and they are fine. I'm done. This has been a long time coming with multiple chances and multiple mistakes (check engine lights after service x2, reckless sales staff nearly crashing into me in the parking lot-to name just a few). Most of the staff i have dealt with in 20 years are friendly enough (Joseph was nice and helpedwith another previous issue yesterday but now I need 3 new screws for my engine air filter and I wonder what else I am going to find. If I can't trust you with these "easy" things, how can I trust you with the bigger things, like the huge investment of my car that I have to rely on. Very Disappointed. This is the only shop that has worked on my car in the 2 years I have owned it. The way the 2 stripped screws were left is unprofessional and unacceptable. You owe me 3 screws for my air filter since they were damaged/missing on your watch. More

Excellent service especially by Angel. I would definitely go back. Very professional. Would recommend to another person. I would definitely go back. Very professional. Would recommend to another person. More

Worst experience I have ever experienced. Will never go back. Be careful as you will be there for the entire day. Will never go back. Be careful as you will be there for the entire day. More

When charging a diagnostic fee of $130. 00 this should be told upfront and NOT stuffed in to end of charges. We had two service men dealing with this issue and both were being dishonest.. 00 this should be told upfront and NOT stuffed in to end of charges. We had two service men dealing with this issue and both were being dishonest.. I purchased a new car July 2022 it begin to have this clicking issue which we thought could be under warranty. Being that it was less than a year old. Our advisor had stated that issue was not under warranty. That car needed an alignment. I agreed to that and that only. The fee for the alignment was $130.00 Within the hour our advisor called stating that to do the alignment I would also need new tires. I told him i would just have that done in my hometown and I would be in to pick up car. . At NO time did our advisor say we would have a diagnostic fee. That was only mentioned when we went to pick up said car. (If not warranted Ill just use my own personal garage for those things) I only used your service dept because I felt the issue could possibly be a warranty issue. Again, the only time a diagnostic fee was mentioned was when I went to pick up our car. There was absolutely nothing on our contract stating that a service fee would be applied. No signage posted and nothing verbal.. if I had known prior to I would have not left it. It isn't the fee in itself. I unwilling paid that. It's about being professional, honest and forthcoming about all charges. We were given the run around for more than an hour. Ever heard the ole saying "when ya know, ya know?! the supervisor basically said we werent being honest and knew about fees prior. I would gladly have paid what was agreed upon. Nothing on the contract we signed says anything about a diagnostic fee but alignment only.. also its very odd an alignment and a diagnostic fee are the exact same cost . 🤔With all that being said I am truly disappointed with your service department and have purchased our LAST vehicle from your dealership. More

Everyone I met was very polite and professional. The wait area was very nice and easy to wait. The wait area was very nice and easy to wait. More

Brandon was super nice and very professional he really knows how to please his customers and I highly recommend him ... knows how to please his customers and I highly recommend him ... More

Simply outstanding customer service, would highly recommend. Shelor has the service department operating like a well oiled machine. Return business is guaranteed! recommend. Shelor has the service department operating like a well oiled machine. Return business is guaranteed! More