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Sheehy VW Springfield
Springfield, VA
386 Reviews
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Showing 386 reviews
November 27, 2022
Do not drop your preconceptions of predatory dealership culture—they want to sell and will make assumptions, pressure, violate privacy, and gauge what they can get away with. Expect typical selling strateg culture—they want to sell and will make assumptions, pressure, violate privacy, and gauge what they can get away with. Expect typical selling strategies and threshold level ethical standards. My experience: They intensely pressured me to buy various warranties, pricing changed frequently, there are plenty of vaguely described fees, they make assumptions for sales manipulation, and ~intensely~ seek your personal information to gauge how much they can get out of you, etc. I came in with a pre approved check from my bank. I did not give consent to apply for their financing and did not wish to share unnecessary personal information (social, income, history, etc.). They tried to tell me it was necessary to apply, fill out this and that, etc. I was on defense but they lied and got me to drive there (2h) to buy the car. They lied and lied again when they still used my information to cast a wide net to creditors against my wishes. Since buying my car (with a check from my trusted bank I got weeks prior) I get physical SPAM mail EVERY DAY (various loan servicers, credit card pre approvals, extended warranties, etc). I didn’t apply for anything and asked not to, but somehow everyone has my personal information!!!! Not to mention other lies: Service history: breaks were just replaced, the squeaky power windows just need wd40 (expensive mechanical issue), and service was up to date! Makes me feel really uneasy about the purchase and what they do with my personal info. (Within two months I had to completely replace all breaks and rotors, power windows needed fixed, oil change was much needed, had to get a weird engine sound checked, and multiple fluids needed. Really lame.) My experience buying a used vehicle was disappointing as anticipated. I was on defense and untrusting during and feel uneasy and used afterwards. More
by KB
Employees Worked With
Noe Cano
August 16, 2022
After pumping gas, my son forgot to put the gas cap on and check engine light came on. They charge him $385 to reset the check engine light and insisted to replace the cap. What a rip off. In the past the and check engine light came on. They charge him $385 to reset the check engine light and insisted to replace the cap. What a rip off. In the past the same incident with my wife’s car and the dealer reset it with no charge. More
by tayem2
Employees Worked With
Erin
July 31, 2022
it is a joke and not worthy of being called Service Center: we bought a $1,000 VIP service package with our brand new 2022 Atlas that guaranty us a loaner during service among other amenities. Our Atla Center: we bought a $1,000 VIP service package with our brand new 2022 Atlas that guaranty us a loaner during service among other amenities. Our Atlas with less than 4K miles on it got a "Electronic Power Control light" the equivalent of "check engine" light on other cars. I called the service center and they did not have appointments until 9 days later and that I cannot get any loaner because they are backed up. When I inquired about if my car is drivable, the answer was no. So no loaner, no repair, and no drivable 2022 brand new car. We are supposed to what exactly? have no car for 9 days because the VW and the service are not reliable? if that is the case, then the rating on both should be terrible. Finally the agreed to let me bring the car after the weekend and shuttle me back home More
by Maroun
Employees Worked With
I do not know
June 29, 2021
Purchased a CPO 2016 Jetta. The experience with Jonathan Rivera was excellent. He is responsive, kind, and honest. We made a deal via email, and he kept true to his word throughout the process. Once we arri Rivera was excellent. He is responsive, kind, and honest. We made a deal via email, and he kept true to his word throughout the process. Once we arrived at the dealership, everything went smoothly and efficiently. We were in and out in less than 2 hours. More
by JS9
Employees Worked With
Jonathan Rivera
May 26, 2021
This is one of the toughest used car markets for buyers in decades and I couldn’t recommend a dealer to help negotiate this market more than these guys. Our sales person (Riadh) was fantastic! He worked w in decades and I couldn’t recommend a dealer to help negotiate this market more than these guys. Our sales person (Riadh) was fantastic! He worked with us for weeks and the Used Car manger was great too. They were able get a lots of inventory at reasonable prices. After checking out many dealerships we kept coming back here. I’m glad we did we just bought a car and we couldn’t be happier (unless we bought las year)! They treated us well and and process was very transparent. If we weren’t moving this would be my dealership. More
by Jaberian
Employees Worked With
Riadh Mejri, Vince Sheehy
July 16, 2020
Wanted to thank Sami for his assistance in me purchasing my very first car on my own. He was a great help and I look forward to doing business with Sheehy Volkswagen again, in the future. I want to come bac my very first car on my own. He was a great help and I look forward to doing business with Sheehy Volkswagen again, in the future. I want to come back for that Arteon! More
by Julian Walker
Employees Worked With
Sami Salimi
March 25, 2020
Mr. Terry Hong - I want to highly recommend Terry Hong from Sheehy Springfield. I am highly impressed with his exceptional customer services. Every since I bought my c I want to highly recommend Terry Hong from Sheehy Springfield. I am highly impressed with his exceptional customer services. Every since I bought my car in there Terry has been number one in answering all my concerts and resolving any issues. His impeccable job is equally done and it has been like that for three years now. I could not find a better person to deal with than him. Sheehy shall consider him a super valuable employee. Mercedes Bello More
by Mercedes
Employees Worked With
Terry Hong
February 20, 2020
Highly Ethical! A sizeable issue occurred on my used Nissan Xterra that I purchased from Sheehy. As I received a 30 day 1000 mile warranty, Sheehy went above and beyo A sizeable issue occurred on my used Nissan Xterra that I purchased from Sheehy. As I received a 30 day 1000 mile warranty, Sheehy went above and beyond to honor it. The secondary timing chain and tensioners needed replacement. I worked with Phi, whom transferred the truck to their Nissan location and replaced/ repaired all of the necessary parts. I was even offered a loaner car for the time being. Received excellent communication and service from Phi and Sheehy. They exercise high integrity, I would purchase a used/ new vehicle from them with out any worries. None of that usual dealership nonsense here. Highly recommended! More
by dulanja
Employees Worked With
Phi Truong
