Sheehy Toyota of Timonium

I have great pleasure in paying encomiums to Bill Kidds and the E-commerce manager namely Mr. Nhan NGO. My wife and I visited this dealership two weeks back. We were received with courtesy and much regard and the E-commerce manager namely Mr. Nhan NGO. My wife and I visited this dealership two weeks back. We were received with courtesy and much regard by Mr. Nhan. We discussed many options and he was patiently explaining the details with a very friendly attitude that befits the nature of a perfect gentleman. We were shown around and we saw many models. After much discussion and elaborations we purchased a new Corolla. When we drove back we felt that we had taken the right decision. The car was running smooth and we thanked Mr. Nhan in our minds. After two weeks we again visited the dealership and met Nhan. He worked with us constantly and with pleasure. Our intention was to buy another car. We were so impressed by Mr. Nhan's positive approach and friendly nature, showing his devotion to his work and the institution he works with. Because of his enthusiastic involvement we were able to assess the pros and cons of the situation, as ours was a second buying involving great expense of money all together. Mr. Nhan took great pains in exercising his diligence wonderfully well so that we could arrive at a decision and we owned an SUV this time. Thanks to Mr. Nhan we did not experience any difficulty in getting the financing. The dealership and Mr. Nhan stood for us, we felt. We hope that we will be getting good treatment from Bill Kidds in the future days too, from the technical and service departments. We wish Mr. Nhan and Bill Kidds Toyota the very best. Thank you so much. Elias and Laly. More

After a very unfriendly experience at R&H Toyota I checked Bill Kidds Toyota's website to see if they had the style of Venza I was looking for in my price range. Within moments I received a very perso checked Bill Kidds Toyota's website to see if they had the style of Venza I was looking for in my price range. Within moments I received a very personable, not generic, email from Mike Thornton. Mike explained he could definitely get me what I wanted, and said he would work on the numbers for me and give me a call back since I didn't have a lot of time to drive out and sit in the dealership if it wasn't going to work out. Within an hour Mike called me back with two vehicle choices. One ended up being more than I needed, but the second choice was PERFECT for me! So that evening I went to see it. Mike greeted me with a warm smile & friendly hello almost immediately as we walked in the door. After the test drive, I knew this was the vehicle for me! I was waiting on a discount certificate that might bring down the price, and instead of being a pushy car salesman, Mike actually encouraged me to wait for the certificate, and held the Venza for me! That was awesome customer service! Wednesday evening with certificate in hand, I went to see Mike again, the shiny new Venza was parked right out front with a hold ticket in the window =) and within minutes after just a few signatures I traded my 2008 Camry for a 2011 Venza! Everything worked out exactly as he said it would and my payment was exactly what I needed it to be! Everyone should have such a wonderful and personable car buying experience. I never felt rushed or swindled, but appreciated and important! Great job by Mike Thornton, and the rest of the Bill Kidds staff! More

My wife and I visited Bill Kidd's to look for a Station Wagon back in 1997 and again for a Carolla in 2002. Both times our shopping experience was excellent. Neither of us felt pressured by Hans who was pl Wagon back in 1997 and again for a Carolla in 2002. Both times our shopping experience was excellent. Neither of us felt pressured by Hans who was plesant, healpful and knowledgable. Since our purchases all of our maintemance has been done by the Service department where we have received thorugh, courteous service from everyone in the department. My wife and I both feel like our cars are have been cared for as though they belonged to the service technician. I know that each time I have been made aware of all of the necessary and recommended repairs. I have especially enjoyed the service I received from Bob Brown who was the Service Advisor when we purchased our first car although I believe that he is now the Service Supervisor. I would highly recommend Bill Kidds Toyota. Frank Seddon More

I will always go to Bill Kidds. The customer service is fantastic. I recently had a flat tire. I was very close to the dealership where service is performed. I was just elated to find out they could hel fantastic. I recently had a flat tire. I was very close to the dealership where service is performed. I was just elated to find out they could help me with my flat tire! I was so pleased that they were able to take care of me. I did not have to worry about the tire. Phil Kreft was excellent to work with. The tire was able to be patched. Phil asked the guys in the shop if they could patch it and they did. I had a nice cup of coffee and before I knew it I was back on the road. I can't begin to tell you how wonderful it was not to have to worry about my car. They quality of work is always great. Phil is always friendly and goes the extra mile. He took the time to see if the tire could be repaired saving me a little money for having to buy a new tire. My over all experience was wonderful. I saved some money and stress. I will always recomend and go to Bill Kidds!!! More

The whole experience was excellant. Every one was knowledgable and helpfull. They answered all of my questions. Mr Blom is an excellant salesman. He is very knowledgible about Toyotas. I did no knowledgable and helpfull. They answered all of my questions. Mr Blom is an excellant salesman. He is very knowledgible about Toyotas. I did not feel pressured in any way to make the purchase. Both Ms. Holliday & Ms.Avena were professional and curtious. More

I was today, and generally have been, very satisfied with the service at Bill Kidd's Toyota in Timonium. The customer service people are very friendly, especially Bob. Service is begun on time, and finishe the service at Bill Kidd's Toyota in Timonium. The customer service people are very friendly, especially Bob. Service is begun on time, and finished when they say it will be finished. And the quality of the work always seems to be good. I am never pushed to have work done which does not seem to be appropriate. More

I've been coming to Bill Kidd's for Toyota service work since 1999. They make it convenient to get your car serviced and are very helpful. The shuttle has taken me to my home, to my work, as needed to keep since 1999. They make it convenient to get your car serviced and are very helpful. The shuttle has taken me to my home, to my work, as needed to keep me on schedule. Specifically, I am so grateful that Bob Brown is back at this service site. He is honest, friendly, takes time to educate me on repairs, and the work is done when he says its going to be. I rely on Bob. I'm a working mother and life is choatic, and Bob respects my time and is true to his word. When I call and they ask what Team I'm on for repairs, I reply, "I'm on Bob's team!" More

hi quality, trustworthy, reliable. i bought six vehicles there and had them all serviced by them. if the service could not be completed in a few hours, i would receive a loaner vehicle (without charge). w there and had them all serviced by them. if the service could not be completed in a few hours, i would receive a loaner vehicle (without charge). when i did have any service issue, they quickly resolved it. In one case, they rectified the service and gave me a discount on the repair price. i had a case where a key my daughter lost her car key and was out of town. I called my service associate to help. the service dealer called a toyota shop near my daughter, gave them the information to make a spare key. she just stopped by and picked it up. More

Our experience at Bill Kidd's Toyota was very good. We had done quite a bit of online research visiting Bill Kidd's. We were looking to purchase a Toyota Sienna and they had the best selection of what we had done quite a bit of online research visiting Bill Kidd's. We were looking to purchase a Toyota Sienna and they had the best selection of what we were looking for. We called before we went and Joe, our sales guy, was waiting for us. He had the vehicles lined up that we wanted to test drive and gave a great deal of background on each. The prices were fairly reasonable and they were able to negotiate a little bit. That was our main issue. They had little room for negotiation, but eventually they were able to come down to a price that we could all agree on. I personally had not purchased a vehicle in over 11 years and found this to be a refreshing experience from the last time. Customer service from beginning to end was great! And we definitely recommend this dealership to anyone. It was about a 30-40 min trip one-way for us and we do it again in a minute! More

This was the most positive sales experience with a new car dealership I've had in my life (and I'm not that young). Mike Thornton was an absolute professional and I thoroughly valued his great attitude, car dealership I've had in my life (and I'm not that young). Mike Thornton was an absolute professional and I thoroughly valued his great attitude, trustworthiness, candor, and client-focused flexibility. He came across as knowledgeable and helpful, without being "salesy". This came after a very dismal experience at another Toyota dealership almost soured me from Toyota altogether. I will recommend Mike and Bill Kidd's Toyota to every person looking to buy a new or used car. These guys are the best. More