Sheehy Toyota of Timonium

This was the first service of my new Prius. I had several concerns: The security panel over the hatch was hard to use (Bob fixed this). I feared that a defect in the cabin light switch had caused a several concerns: The security panel over the hatch was hard to use (Bob fixed this). I feared that a defect in the cabin light switch had caused a dead battery. Bob checked the switch. I told Bob that the repairman sent by Toyotacare had great difficulty accessing the battery in the hatch. Bob said I should have known that the battery could be accessed under the hood because this info is in the instruction manual. I asked about red backlighting in the hybrid information panel, which is present at some times and not others; I couldn't find any info about this in in the manual. Bob said this light comes on when I'm using a lot of power. I said that it's sometimes on when I'm stopped and using no power. He told me to go to the sales office and ask them. My treatment by Bob left much to be desired. More

Mike was FANTASTIC to deal with! He's the internet sales manager for Bill Kidd's and made our entire experience very worth while. He was completely honest and really responsive to us. Scheduled a test dri manager for Bill Kidd's and made our entire experience very worth while. He was completely honest and really responsive to us. Scheduled a test drive with him within a matter of hours. During the test drive, they appraised our trade-in. Then we were able to communicate back/forth via email. Mike really made this entire process very easy for us! We picked up our new car within 48 hours. More

Mike Hampton was friendly, easy to work with, and not pushy! That made me want to buy a car from him even if there were other dealers who might sell the car for a few hundred dollars less. pushy! That made me want to buy a car from him even if there were other dealers who might sell the car for a few hundred dollars less. More

I was in for initial 10000 mile servicing on my Highlander Hybrid. Made an appt online and the service w prompt and friendly and efficient. Could not have had a better experience. Highlander Hybrid. Made an appt online and the service w prompt and friendly and efficient. Could not have had a better experience. More

Jeff Schnitzker..was courteous and requested service was done on time with my 5K Toyotacare Complimentary Maintenance Plan. Since I am a longtime customer I appreciate wh done on time with my 5K Toyotacare Complimentary Maintenance Plan. Since I am a longtime customer I appreciate when quality service is given.I used to be on silver team with Mr. Brown who was also an outstanding service person. I look forward to the same with Mr. Schnitzker of the Green team. More

I am constantly impressed with the quality of service at Bill Kidd's Timonium Toyota Service Department. Every single employee demonstrates incredible energy and dedication to making your service appointme Bill Kidd's Timonium Toyota Service Department. Every single employee demonstrates incredible energy and dedication to making your service appointment as efficient and pleasant as possible. Even yesterday, when I went in for a late afternoon appointment, Monique's straightforward style and hop-to-it manner was astounding. I know that in my own job, I am dragging my feet by 3:00pm, but she and her team looked as fresh and on the ball as if it were 7:00am. The cashier was also very courteous and extremely efficient (I'm sorry, I can't remember her name). As always, a wonderful experience. Please keep up the great work! More

I had my (medium sized)dog with me and nobody made a big deal about her, which I greatly appreciated. I needed a relatively minor repair, and we waited in the customer "lounge" while the work was done. deal about her, which I greatly appreciated. I needed a relatively minor repair, and we waited in the customer "lounge" while the work was done. More

Hans Blom was very attentive to my needs and was not overly pushy, which I found to be quite refreshing. I purchased my new Camry on 03/30 and the sales staff thus far has been very pleasant to deal wit overly pushy, which I found to be quite refreshing. I purchased my new Camry on 03/30 and the sales staff thus far has been very pleasant to deal with. More

I have a new Camry Hybrid and couldn't connect to the internet via my Entunes. I was sent over to service from the dealership when they couldn't help me. The person at service told me they were slammed internet via my Entunes. I was sent over to service from the dealership when they couldn't help me. The person at service told me they were slammed and his team was about to all go to lunch (a contradictory response) and that I could make an appointment for later. Although he apologized, I didn't think that telling me his team was going to lunch was very appropriate. When I returned, I asked if the technician could show us how to connect to the internet so we could do it ourselves if we had another device, etc. Mr. Stambaugh looked at me like I was crazy but said he would talk to the technician. Ultimately, we were connected and shown how to do it. Unfortunately, I have to connect my iPhone via a cable and not wirelessly as I was told by the dealer when I bought the car. I guess my main complaint is with the dealership who gave me incorrect information when I bought the car. Although I am not a big technology person and it would probably not have affected whether I purchased the car, I feel deceived (although I am sure it was not on purpose - I don't think the dealer knew that iPhones could not be connected wirelessly). The dealership should have been more on top of the car's features. More

I ALWAYS get good service here. I rely on this department for advice and to do a good job and they have always come through. for advice and to do a good job and they have always come through. More