Sheehy Toyota of Timonium

Shopped around Baltimore dealerships for a 2013 Highlander and found Bill Kidd's internet sales manager, Mike, to be the most responsive and straightforward. The pricing he provided to me was very Highlander and found Bill Kidd's internet sales manager, Mike, to be the most responsive and straightforward. The pricing he provided to me was very easy to understand. In his email, Mike indicated what was included and what was not....no guess work required regarding destination fees, title & tags, dealer prep, etc. When I arrived at the dealership, Mike had the specific car I was interested in ready and waiting for a test drive. The process of actually purchasing the vehicle was very straightforward and did not take more than an hour or so. I asked Mike what I had to do to bypass the aftermarket sales pitch, and he said, "you just did it!" We were in and out very quickly. Overall, great experience! More

Messed up with my car and told me to bring me to bring it back for an estimate instead of fixing what they messed up. Dan was unhelpful, unprofessional and unfriendly. I decided never to go back to them. back for an estimate instead of fixing what they messed up. Dan was unhelpful, unprofessional and unfriendly. I decided never to go back to them. More

The scheduled time was completed as requested. All service done was excellent. The staff was pleasant the entire time. I bought the car here and will buy again. service done was excellent. The staff was pleasant the entire time. I bought the car here and will buy again. More

Buying our 2012 Takoma was a great experience. However Bill Kidds misrepresents what they sell you. We bought the interior protection and was told by Amanda that we would receive $25 details any time we w Bill Kidds misrepresents what they sell you. We bought the interior protection and was told by Amanda that we would receive $25 details any time we wanted them. She went into great detail as to how well they would detail our truck. Every nook and cranny. When using this service for the first time we found out that their definition of a detail was a basic wipe down and that the cost went up to $35. When we complained we received a piece of paper stating that that is what it was. When we bought the service we were told that our receipt was all we needed and that we would be in the system for the details. Where was this paper when we paid $998 for this service. I'm left to wonder if the protective coating was even applied. If they lied about this, what else did they lie about? More

Don Soltys was extremely helpful in the purchase process and very patient reviewing all options on the vehicle. He was even willing to meet me the next day to go over everything as it was late, dark, and ra and very patient reviewing all options on the vehicle. He was even willing to meet me the next day to go over everything as it was late, dark, and raining the night my Toyota Highlander was purchased. He even went the extra mile to assist me in obtaining door guards. I couldn’t have asked for more. More

Overall, this was a very good experience. I find car buying very stressful. Liz was low pressure and empathic. I really appreciated someone who heard my bottom line and was willing to make this a very buying very stressful. Liz was low pressure and empathic. I really appreciated someone who heard my bottom line and was willing to make this a very low haggle experience. More

Kevin Sewell was my main contact. My purchase was a bit unusual as itwas from out of state. At first he was concerned about the out of state applicability and after his research reassured me that my purcha unusual as itwas from out of state. At first he was concerned about the out of state applicability and after his research reassured me that my purchase was doable regarding rebate and financing. He was very knowledgeable and thorough in acquainting me with the car's functions. He handled the paperwork very well and followed-up with my needs which was appreciated. Trevor Adair was very clear, accurate and concise regarding the financing and warranty options as well as the rebate program. He and I chatted about his interesting furniture building passion . Grace thoroughly explained the after purchase maintenance programs and schedule. More

I have been with Bill Kidd's for many years, and through several vehicles. The Service Department is very good, and they said it was time for a new car, as the cost of repairing my old one would exc through several vehicles. The Service Department is very good, and they said it was time for a new car, as the cost of repairing my old one would exceed the value of the car. Jeff Schnitzker recommended me to Hans Blom, and I had a very good experience with Mr. Blom. He was friendly, honest, and plain-spoken. He could see that it had been difficult for me to part with my previous car, and he was sensitive to that in his demeanor. He went out of his way to help me, with the old car and with the new one, to answer my questions, and to put my mind at ease about the purchase. I feel as if I got a good deal on the car, and that I made a fully-informed decision about the purchase I made. More

Working at PHH, I have interacted with Bill Kidd's on several occasions to purchase vehicles for our mutual clients. However, the past 6 months have been my first dealings on a personal level. Don Soltys several occasions to purchase vehicles for our mutual clients. However, the past 6 months have been my first dealings on a personal level. Don Soltys was an incredible help in purchasing the vehicle. From the very beginning, he focused on my budget and making recommendations to fit within my price range. He didn't focus on selling products I didn't want, but making sure that I was getting the vehicle I wanted and would drive away happy with. He even checked up on us over the next few weeks to make sure we were happy with the vehicle. I came for my first 5000 mile service yesterday and was just as impressed with the service department. As soon as I walked in, I was greeted with a smile and a friendly hello. Jaunita explained it detail what I should expect (both with the service, and the wait time) and she was right on. The waiting room was impressive too! I didn't take advantage of the wifi, the coffee station, or the vending machines, but the fact that they are offered was impressive to me. I look forward to my continued relationship with Bill Kidd's, and am already planning my possible next purchase! More

I contacted Don on Weds about our interest in purchasing a Rav4. He pulled the vehicle to the showroom for us to go in and look at it later in the day since we have a new puppy and needed to get home to le a Rav4. He pulled the vehicle to the showroom for us to go in and look at it later in the day since we have a new puppy and needed to get home to let him out. Don asked us to bring him along and he was great not only with us but with the puppy. We took the vehicle for quick test drive, fell in love. Don gave us the credit app to take home to complete since we had the puppy with us. Faxed it Thursday morning, credit was approved and we picked it up Saturday morning. Everyone we dealt with was great. We purchased the undercoat/corrison protection and had to bring the vehicle back and was provided a loaner car whis is extremely helpfut. We love the vehicle and the service we received and am definetly telling all our friends. Thanks for a great experience Don! More