Sheehy Toyota of Laurel

Visited the dealer for my first service, 2011toyota corolla, oil change and tire rotation. Waited for one hour and ten min and they said my car was all set. Service is paid by Toyota so there was no ch corolla, oil change and tire rotation. Waited for one hour and ten min and they said my car was all set. Service is paid by Toyota so there was no charge to me. I worked as an auto mechanic part time while in college and learned to mark my tires to check for correct rotation. Walked over to my car and checked my tire markings to find them in there original locations, next I pulled the dip stick and found dirty oil. I waited for over an hour and they did nothing but said they did. I asked to speak to management, they said the oil didn't need changing but how or why do I think they didn't rotate the tires. I then showed how I mark them and then they said well we are sorry if you wait we will rotate them. I left never to go back, More

Buyer beware! We started to purchase a Scion from Buyer beware! We started to purchase a Scion from this dealer. On the front end they were friendly and everything seemed smooth. This was a cash Buyer beware! We started to purchase a Scion from this dealer. On the front end they were friendly and everything seemed smooth. This was a cash deal so once we wrote the check we were ready to take the car and go. But then they sent us to an office for "paperwork". We were a little puzzled as we were not financing the car so we didn't understand why we were suddenly and without any warning presented with a contract to sign. This contract required, among other things, that we waive our rights to any subsequent legal action against the dealership, forced us to agree to arbitration and basically asked us to sign away our consumer rights. When we told them we were not willing to sign the agreement, they said "no deal". Needless to say, we did not purchase the vehicle. They also told us that Scion used a fixed price model and that no discounting could be done on any Scion, which turned out not to be true. We found 2 other dealers who were willing to negotiate on the price of the car. If you are buying a Toyota product in Maryland, I recommend trying Antwerpen Toyota. I only wish we'd gone there sooner. More

After visiting other dealerships, Carmax Toyota in Laurel was a refreshing surprise. The service and price were both great, and there was no haggling or pushiness on the part of the sales representatives. was a refreshing surprise. The service and price were both great, and there was no haggling or pushiness on the part of the sales representatives. If I need to buy another car, I will definately go there again! More

My family has purchased five cars over 10 years from Carmax and I can say that we have never had a bad experience. The pricing is upfront, the service is honest and they don't markup the extened warra Carmax and I can say that we have never had a bad experience. The pricing is upfront, the service is honest and they don't markup the extened warranties like most other dealerships do. Just recently got my father in law into his first Toyota "he's a Chevy man" We worked with Steve Yang who IS the best car saleman I have ever worked with, period. Give them a try and you won't be dissapointed. More

Took my Wife's 2007 RAV4 in for service for the driver side windshield wiper arm. The arm had been struck by snow the flew off of another drivers car. The insurance deductable would have been $250.00 to side windshield wiper arm. The arm had been struck by snow the flew off of another drivers car. The insurance deductable would have been $250.00 to fix it. So I took it to Carmax and lied, yep, I told them that it just stopped working. I told the service writer the story and he came out about a half an hour after I gave him the truck and said "we can't figure out what exactly caused the problem, so we are going to fix it under warranty" Nice! I thought. While waiting for the truck to get fixed, I over heard a conversations between techs and service writers and from those alone could tell how honest they are. I would not want to take my Toyota to any other service center. More

Laurel Toyota is a new car dealership that is part of CarMax. In my view CarMax must be a professional customer fleecing operation. I made a deal over the internet. Vehicle was missing cruise control, CarMax. In my view CarMax must be a professional customer fleecing operation. I made a deal over the internet. Vehicle was missing cruise control, but cruise control was part of the package I was paying for. Dealer blamed the factory but would only offer a $70 option to compensate for missing cruise control. They clearly tried to take advantage of the situation. Salesman appeared to be honest, but can't say that about supervisor or upper management. Follow up contact got nothing but a rude customer service representation. AVIOD THIS DEALERSHIP More