Sheehy Toyota of Laurel

I purchased a new Rav 4 in March. The sales person Yasir was very knowledgeable and helpful while looking at SUV’s. I only give one star because of him. It has been a series of dealer errors ever Yasir was very knowledgeable and helpful while looking at SUV’s. I only give one star because of him. It has been a series of dealer errors ever since. I was never offered opportunity to transfer my tags from my current SUV. When I went back to pick up Rav 4 I was never reminded to take my tags off trade in vehicle, Did not think about it because I don’t buy new vehicle frequently. Until I got letter from MVA for having a uninsured vehicle registered to me. When I called dealership I was told by tags department it was my responsibility and she did not know who I should speak to. I contacted my salesman and he at first stated he took them off and put in my car, which was not true. Then he told me he would try to find out what happened to them. My tags were never found! So someone from dealership took them obviously. How does that happen. I recently received letter from my bank that they had not received copy of title. So I found my copy and it had wrong bank as lien holder on document. I called dealership and could not get an person on the phone. I finally called service department to get a person and was transferred back in terminal loop Going nowhere. Contacted my salesmen again and explained problem and was told to bring title back to be redone. I do not live that close and was not going to be inconvenienced by there mistakes. Was told I would be contacted by title department and I expected a phone call with some sort of apology and all I got was a shipping label to send it back FedEx. I would never recommend this dealership to anyone. And with all these issues and spending 40,000 I expected a business with good customer service someone in addition to my salesmen someone in management should have contacted me and at least tried to explain how these problems happened. I would recommend a Rav 4 but I would never recommend this dealership. Very unsatisfied customer! More

Joel went about and beyond to assist me on my new Toyota Highlander. We drove from Connecticut and he made the entire process extremely easy and everything was exactly what we had discussed prior to me arri Highlander. We drove from Connecticut and he made the entire process extremely easy and everything was exactly what we had discussed prior to me arriving. We will back soon for our 2nd vehicle in the house and for many more cars. More

New car price is way to high! Rude and dishonest sales people working at this place. Don't ever be nice to these people or they will eat you alive. Stay away from this place if y Rude and dishonest sales people working at this place. Don't ever be nice to these people or they will eat you alive. Stay away from this place if you can!!! More

Customer service and reaponding to the customer would have provided a better experience. Lack of feedback when inquiring about vehicle trade value. We.purchased car from another dealer. have provided a better experience. Lack of feedback when inquiring about vehicle trade value. We.purchased car from another dealer. More

Used car purchase I purchased my Challenger at this dealership and the process was so easy, got approved online in advance to going into the dealer. They transferred th I purchased my Challenger at this dealership and the process was so easy, got approved online in advance to going into the dealer. They transferred the car I wanted from the White Marsh location to the Laurel location and it waiting for me when I got there. Our sales rep., Lex Riley was awesome, he was polite and helpful, excellent customer service. More

simple battery check Prius warning light: charged >$100 to read computer, but did nothing more. I ran built-in diagnostic showing bad battery, I replaced it; no light. Prius warning light: charged >$100 to read computer, but did nothing more. I ran built-in diagnostic showing bad battery, I replaced it; no light. More

Poor Service I purchased my car from this dealership. When taking it back for service I had to make multiple trips several times for the same warranty and recall w I purchased my car from this dealership. When taking it back for service I had to make multiple trips several times for the same warranty and recall work which was not completed satisfactorily. They would say there wasn’t an issue when there was. Once the warranty was up they wanted me to pay for the same repairs. Very poor service and customer service! I notified Toyota USA and filed claims. More

BEWARE!! Personal items taken from my vehicle I purchased a new vehicle from this dealer and have had all service done at this facility. I had to leave my vehicle there for a week while waiting f I purchased a new vehicle from this dealer and have had all service done at this facility. I had to leave my vehicle there for a week while waiting for a part to come in. Since that visit I am missing (2) personal items from inside my vehicle. Both items are not replaceable. This is the only facility that has access to my vehicle and I am the only driver of this vehicle so the only place these items could have been removed is at this service center. More

Oil. Change Pull up to the service dept door, set there for about 10 min 4 men in there never made eye contact or ask us to move forward, as we set there cars pul Pull up to the service dept door, set there for about 10 min 4 men in there never made eye contact or ask us to move forward, as we set there cars pull ahead and went in the building. Not sure what to do we moved up and ask what to do at that point some tall unprofessional man said move ahead and walk away. We have brought 2 new car here in the last 2 years, something like this will make me go elsewhere a great service dept keep people coming back. When we went into counter a very nice person tried to make thing better More

Nothing Special This review is for the used cars. I purchased a used car from this dealership. If wasn't a Toyota. So they didn't specialize in it I'll give them tha This review is for the used cars. I purchased a used car from this dealership. If wasn't a Toyota. So they didn't specialize in it I'll give them that. But it seems like they didn't even touch the car. I only got to see it at night (silly me). But the interior seemed clean. I drove home only to discover it had quite a bit of pet hair all in the car. My poor husband is allergic so I had to have the car professionally detailed. In the past when I have previously purchased a used car dealership selling it usually would have the car detailed look like it was brand-new. This was not the case. Secondly, I don't think that the dealership really looked over the car or serviced it at all. When I got it home the coolant and other fluid levels were extremely low. I'm glad I decided to check so I wasn't left at the creek without a paddle. I thought that they would at least give it a complementary oil change and top off the fluids at the very least. These cheapos wouldn't even fill up the gas tank. Lastly, they messed up the tags. I should have gotten 60 days but they write in 30. They told me to just change it with a marker... yeah no.. Overall, I got a good deal because they were desperate to get rid of the car. But don't expect any bells and whistles. No gas, detailed car etc. Only buy something here if its insanely cheaper than anything around. More