Sheehy Toyota of Laurel

Nothing Special This review is for the used cars. I purchased a used car from this dealership. If wasn't a Toyota. So they didn't specialize in it I'll give them tha This review is for the used cars. I purchased a used car from this dealership. If wasn't a Toyota. So they didn't specialize in it I'll give them that. But it seems like they didn't even touch the car. I only got to see it at night (silly me). But the interior seemed clean. I drove home only to discover it had quite a bit of pet hair all in the car. My poor husband is allergic so I had to have the car professionally detailed. In the past when I have previously purchased a used car dealership selling it usually would have the car detailed look like it was brand-new. This was not the case. Secondly, I don't think that the dealership really looked over the car or serviced it at all. When I got it home the coolant and other fluid levels were extremely low. I'm glad I decided to check so I wasn't left at the creek without a paddle. I thought that they would at least give it a complementary oil change and top off the fluids at the very least. These cheapos wouldn't even fill up the gas tank. Lastly, they messed up the tags. I should have gotten 60 days but they write in 30. They told me to just change it with a marker... yeah no.. Overall, I got a good deal because they were desperate to get rid of the car. But don't expect any bells and whistles. No gas, detailed car etc. Only buy something here if its insanely cheaper than anything around. More

Car Purchase My wife bought her car here, this is not a typical carmax used car lot, but a new car toyota olly carmax dealership. Sales process was painless, we w My wife bought her car here, this is not a typical carmax used car lot, but a new car toyota olly carmax dealership. Sales process was painless, we were pleased with the sales person, absolutely no pressure on us for immediate sales, or warranty addons, or anything. In and out in an hour once we decided to buy the car from them. Yes we could have saved maybe $400 somewhere else, but we also saved ourselves from destination fees, delivery fees., maintenance contracts, financing pressures, and all sorts of other car dealer tactics. The listed sticker price was really what you paid that's it. Looking to buy my car there soon too. More

oil change appointment I had an appointment on 1016/2015 at 3:00 PM at Laurel Toyota for my brand new Toyota RAV IV and I arrived at around 3:22 PM as I was stuck in traffic I had an appointment on 1016/2015 at 3:00 PM at Laurel Toyota for my brand new Toyota RAV IV and I arrived at around 3:22 PM as I was stuck in traffic on route I. I parked my truck and went to the counter and I was told that my vehicle can't be serviced as the staff has waited for 15 minutes and now they are gone. The customer services representative was very rude and has no respect for the customers and mentioned that she can't take my vehicle in. I requested her to ask the Customer Services manager but keep on insisting and she denied my service and I have to come back home without my vehicle being serviced. I won't recommend this dealership to any one. her name I guess was Critism wearing glasses. More

Needs organization ,procedures Pulled in service lane,had appt.,person took down mileage ,gave me damage report paper,I thought they looked at car . new 102 miles,never been to th Pulled in service lane,had appt.,person took down mileage ,gave me damage report paper,I thought they looked at car . new 102 miles,never been to this dealer before,no one told me to take paper to service desk,so I wait in lounge 2 1/2 hrs,car was parked in lot,never brought in.This was to have accessory installed I saw in new car brochure ,at first they didn't know what I was talking about,I had to call Toyota corp to get any info,I called other "real" Toyota dealers to get details .car came with regular alarm,but I didn't know if glass break detector was part of system,etc.Now after many many phone calls,making appt,waited over 2 1/2 hrs The freakin thing STILL Isn't installed,Pissed off customer,I'll never deal with carmax or Toyota again,I can't stand incompatance,go cheap you get cheap!!!!!!!!!!!! More

Service center is poor I had an appointment for 0800hours I arrived on time and waited for 25 minutes. When I had my turn at the counter I was told that it was to late for m I had an appointment for 0800hours I arrived on time and waited for 25 minutes. When I had my turn at the counter I was told that it was to late for me to be seen. I explained how I was waiting for 25 minutes. I was told I should have been checked in when I pulled up. I explained that I pulled up and no one said anything to me. I requested to see manager and he said I would try and fit me in. At that point I realized it was best for me to move on I will never use this place again. This was not my first issue with them. Perhaps they need new managers. More

I drove up to the Laurel Toyota on 4 Jan 2014 since it was the closest Toyota dealer and my vehicle was experiencing issues and overheating. It was about 4:15 on a Saturday afternoon when I arrived at the was the closest Toyota dealer and my vehicle was experiencing issues and overheating. It was about 4:15 on a Saturday afternoon when I arrived at the service department of the Laurel Toyota Carmax. When I drove up no one approached my vehicle to inquire what I might have needed for the first 5 min (even though there were about 4 men shining on the cars that were in the reception/exit area. So I walked into the service counter area. The lady at the counter was busy counting change and refused acknowledged that I had walked. I stood there for about another 5 min before one of the service techs walks in and goes behind the counter and starts playing with the computer. Mind you, no one has said anything to me at this point. After a few moments, the woman who was so diligently counting the change at the counter, tells the guy at the computer that I still needed to be helped. What am I invisible? He asks what I needed and I proceeded to explain to him that while driving down the road my SUV started smoking and several of the warning lights had came on. He tells me that he doesn't have any service techs available to look at my vehicle. Umh, I guess the 4 guys I saw as I walked up were invisible also??? So I tried to explain to him that this was an emergency situation but he basically told me" there was nothing he could do for me today and that I would have to come back on Monday". I asked he could keep my vehicle and offer me a loaner so that I would not have to chance getting stranded on the side of the road with a vehicle that was overheating. The response was, "we don't do loaners". Really?? I've been a Toyota owner since my first car I purchased, a 1980 Toyota Tercel and I have never experienced such a poor excuse for customer service from any Toyota service department. Laurel Toyota Carmax does not deserve to wear the name of Toyota because this service department is no where indicative to the standard of service that Toyota takes pride in for their customers. I will not ever attempt to use this service center again nor will I ever refer anyone else to use it. More

I bought my Brand New Sienna Minivan,2013 model,Limited Edition,AWD ,Blizzard pearl in color,from Laurel Toyota Carmax,Maryland.My sales representtative is accurate,Honest in dealing my Car(Hollon Payne). Edition,AWD ,Blizzard pearl in color,from Laurel Toyota Carmax,Maryland.My sales representtative is accurate,Honest in dealing my Car(Hollon Payne).I cannot get a right deal in any other State Except in Laurel Toyota.I lived in Naples Florida but I can't get a deal as low as Laurel Toyota. I HIGHLY RECOMMEND THIS CAR DEALER TO ALL MY FRIENDS. More

Carmax had the best price on a new Toyota (by far) much better than any dealership in my area (and they would not match it) so I decided to contact them even though it was far away from me. Robel was very better than any dealership in my area (and they would not match it) so I decided to contact them even though it was far away from me. Robel was very easy to deal with and very up-front and relaxed throughout the whole process. No hidden fees and no silly old fashion car salesmen quotes. Arranged to come in from out of town. Was able to get some of the financing handled over the phone. Had the car waiting for me to check it out when I got there and the process took only a couple of minutes to go through the paperwork. They even prepared the car while I completed the paperwork. I realized even though I lived a couple hours away it still took me less time to go through this process (and the driving) then sitting down with another salesmen (and the whole negotiation game) More

I bought a brand new 2012 Toyota Corolla from this dealership, the sales man Junior was kind and very convincing. He told me that the car comes with a very nice warranty and if I buy extended warranty dealership, the sales man Junior was kind and very convincing. He told me that the car comes with a very nice warranty and if I buy extended warranty, it will cover the car repair for another 100,000 miles! I was convinced that I don't have to worry about anything for a long time and bought the car. 1 month later, the tire pressure light went on! The rear right tire was flat! OK, since the car was only 1 month old and it is still under warranty, I took it to Carmax service department. The man who worked there was very unhelpful and he said "We have 2 hours wait." I asked him if he can take a look at it quick, maybe there is a puncture because I can hear the air coming out. He said "If there is a puncture tire, we don't fix it here and it is not cover by warranty!" I WAS extremely angry and disappointed. I am talking about a 2012 brand new car here! They don't even care about trying to make new customers happy. I feel extremely cheated and lied to about buying the CARMAX warranty! The warranty doesn't really cover this kind of problem. I am scared to bring my new car here for repair since they can't even fix a small problem with a flat tire. More

I would highly recommend Jerry to anyone looking to buy a new toyota/scion. He was very friendly, fun, easy to talk with, and also very transparent. My wife and I spent over 6 hours with him over the course new toyota/scion. He was very friendly, fun, easy to talk with, and also very transparent. My wife and I spent over 6 hours with him over the course of several days, and he even stayed 3 hours passed his evening shift to finalize our sale so that it would work better for our schedule. He has been there for over 11 years and was very knowledgeable, unlike some other dealers I visited. Carmax Toyota has a fixed price no-hassle-no-haggle deal with Toyota and he was very honest about how they were able to sell a car under invoice, and freely admitted it might not be the absolute best deal out there, but it is still a very good deal, and without the huge effort of haggling (I'm not a haggler). I did some research using truecar.com and comparing with other dealers and we definitely got a great price (below average and target price). I probably could have gotten maybe $1k less elsewhere if I had super negotiating skills and more time, but I didn't mind paying a little more here because the service was excellent and I didn't have to haggle. He was able able to give us the on-the-road price and exact monthly payments for the multiple trim levels we were considering. He told us that at Carmax they get paid a flat commission so there was no pressure to buy a more expensive model, and there was truly no pressure at all. Jerry clearly and patiently explained everything throughout our buying process. Jerry is extremely friendly. This car was for my wife and we happened to buy it the day before her birthday, and Jerry called the next day to wish her a happy birthday. When going over the car remote he even explained that when you click once it unlocks just the front door and not to press the button again to unlock all doors because of how guys wait for single women to get back to their cars and jump in when all the doors unlock. As a husband I really appreciated that. Overall great guy, and great person to buy a car from. More